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Richland Marble And Granite Articles
They came to our home to help remove the back-splash so I could remove wallpaper prior to install. We agreed upon an install date and they arrived at agreed upon time. They removed the old counter-tops and handled disposal. Counter-tops fit perfectly and look great. They answered all questions related to care agreed to make any adjustments. They gave us a plumber recommendation for have drains and facets connected.
Working with them initially was pleasant. on a remodel, you want to take some time and make sure everything is what you want). I appreciated her patience.
Every time I came in, I had to fill out a new new customer form because they had lost the previous. (I filled out four forms)
We were advised to wait until the week of the contractor coming in before selecting our remnant in case they -accidentally broke it-. I wonder how often that sort of thing happens there. Our AES contractor needed to have everything in so that they could get the job done in time, and UMG took almost a month to get everything in, delaying them and I hope giving AES a good hard look at the customer service and other practices of
We selected a sink,
UMG never worked with us to establish an initial installation date.
The installers came in with the countertop and sink on a new day (woohoo! finally) And then discovered a hairline fracture in the new sink.
At this point,
Second countertop comes in after waiting for weeks because of a backorder. Woohoo! Finally. Except AGAIN they did not SCHEDULE AN INSTALLATION TIME with us, and decided to come in when we were both going to be out. After a long conversation with the office manager, they agree to come in a little earlier.
The guys arrive, come in, plug their gear in to discover! Second countertop is CUT WRONG and DOES NOT FIT THE SINK.
I guess the third time is the charm.
Customer service from
They never offered any sort of remediation after all of this. I intend to walk in and have a discussion with the manager.
I don't know if I could speak for the rest of the company, but I would avoid this place.
You might also note that this place has a few Better Business issues worth looking into. I wish I had known that beforehand.
Go to another company. UMG is NOT worth the frustration.
Her poor business practices and inattention to detail wasted by time and delayed my project by three weeks.
He left product so I could do any touch up during the year and provided a 6 month guarantee for the sealing.
There was no mess and the patio looked as good as when it was poured June of last year.
Would "highly" recommend this company to do any coating and sealing of contrete areas.
We had a problem: We had just used a different granite shop to install new countertops and a black granite composite sink. The granite turned out great, but the sink started scratching the very first time we used it. Within a few weeks, it was a mess of scratches. The installer refused to tell us the manufacturer of the sink he provided, and he refused to replace it unless we assumed responsibility for the plumbing labor and risk of damage to the kitchen. We knew this wasn't right - the guy sold us a cheap, defective sink and refused to make it right without us incurring additional expense/risk - so we started asking around.
Most of the installers we talked to agreed that the sink should not be scratching so easily, but weren't willing to help because they didn't want to get involved in a dispute with the other installer.
There's a reason why QG&M has such a good reputation - they were professional and easy to work with.
After the frustration we'd gone through with the other installer, QG&M was a refreshing experience. I would definitely use them again and would highly recommend them to others.
And a final word of warning - if you do go with another installer, insist on a brand-name granite composite sink such as
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Natural Stone Tile in Richland, WA
Prairie Village, KS
Fort Lauderdale, FL
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