Redmond Remodeling Articles

Remodeling reviews in Redmond

F

Rating
We read one of the reviews of Cascade here and felt like her experience was completely like ours. We have dealt with more than 10 contractors over a 15-year period when doing our small and large house renovation projects. Our garage conversion project using Cascade was by far the worst; in fact, the project was a complete disaster, and we would not ever hire them again, or recommend anyone else to do so. In short we feel we paid way too much for this project. After 7 months, it’s not finished, and the journey has been super-rocky and stressful, with long arguments over money, poor workmanship, and poor communication and just plain disgusting behavior (like throwing half-eaten food in our yard to rot). In the end, we had complete distrust of their work; for example we felt they on purpose opted for cheaper solutions than outlined in the contract, and hoped we would not notice. Here’s what happened: It started out well enough. The owners both spent significant time with us to understand what we wanted done and to iron out the details. We did change our scope several times initially, but they worked through that very patiently. They answered promptly and sounded very professional and knowledgeable. We should have walked away when they wanted $1,500 to do a more formal proposal, but we saw that as effectively a down payment of the project cost, given that things had been going pretty well so far. They also mentioned this was a $1,000 dollar “rebate” over their standard asking price for a proposal. At this time they brought an “architect” with them to our house. We expected her to live up to the title, but she was more of a “line drawer”, not so much about making sure we got an elegant, stylish room. Our expectation was that she would come up with professional help and suggestions and solutions but all they did was to take measurements and make sure the work would be approved by an inspector, not by us. After the $1,500 deposit, the project progress became so slow that we started to wonder whether they were frauds. We wanted to back off but felt trapped by the already paid deposit



It is clear that money is the thing they care about, nothing else. Once the contract was signed, the owners stopped showing up at our house, except for picking up checks, even though “project management” was promised in the contract. Since they hired a bunch of different subcontractors, nobody oversaw that the work actually followed what was outlined the contract. Instead, we had to take on much of that role

In 2 instances they did not complete the work as specified in the contract. When we insisted to hold off on the final payment until these things were fixed (as stated in the contract), they almost blew a gasket and tried to bully us into paying earlier by threatening to put a
Redmond Kitchen And Bath Remodelers Provider Name Locked
on our house. They also said that then they would not collect their garbage pile outside of our house until the payment was received.

They bullied us into paying a $2,500 check for a canceled change order (this counted against the final project amount), due to “bank trouble”

We very seldom got any updates from them when things changed, so we had to ask many many times. Contractors showed up randomly at our house. Many times a week or more would go by with no activity, and we’d have no idea of why

Several of the subcontractors threw garbage and half-eaten food in our yard, even after several reminders. One of them trashed his cigarette butt in our yard. (We have a dog!) We never received even a “sorry” for this behavior.

During the renovation, all our things in our garage became coated with a fine white powder, even though they promised to cover up our things. So we cleaned it up ourselves and after that they said they did not see any dust.

In one instance, they did some plumbing work that we did not know about. This left us with no running water on the top floor and an unknown cost for “finishing” the plumbing work. We refused to pay, since we had not authorized this work. After long arguments, they finally agreed to cover the costs.

Once the contract is signed, they do not listen or even try to understand the customer experience, they just focus on collecting checks.

2 weeks after the work was finished, we started seeing issues with the floor they installed. It’s bulging in several places and you can hear it “settle” as we walk on it.

They wanted to save so much for floor materials that there is no extra flooring left for future need.(experts know that you should have some extra material)

We emphasized several times that we wanted an energy efficient window. Instead they installed a non-energy efficient cheaper window and tried to convince that it was a right one. Finally we showed the contract and they replaced it with what we originally decided on the contract. This added another 3 weeks to the project time, and no apology was offered.

They (even though they were supposed to be project managers) did not show up for the “Final walk through” as stated in the contract, they sent a contractor instead of them showing up.
These are just a few examples of our horrible and very stressful experience. In short, they were very expensive, rude, exhibiting poor workmanship and extremely poor project leadership. In the end, we just felt they tried to cheat us and take our money. Where are we now? It’s been 3 months since they said the work was completed. However, we still have a problem with the bulging floor, and now their floor subcontractor says he could not fix the problem because it’s a moisture problem that comes from the front exterior wall or the ground (the other wall is fine). He recommended us to tear up the floor to see what’s going on. We’ve been asking them for assistance but it’s like pulling teeth, they are clearly not interested in providing any kind of help or take responsibility. So 8 months after the project started, we are still unable to finish the room and finish moving in.
- satoko P.
A

Rating
We have been gradually remodeling our house for 15 years. The finishing touch was a gut and remodel of the master bath.
Redmond Kitchen And Bath Remodelers Provider Name Locked
did a fantastic job! They were prompt on coming to the home to discuss the work that was needed. They provided an estimate quickly, and brought samples of materials to our home, which made the process of choosing tile, vanity and countertops material so easy. Once the bid was accepted they scheduled the job and showed up on time. They said the job would take 7-14 work days and it was done in 8. They cleaned up after themselves every day, which I greatly appreciated! We asked for some minor changes during the job and they were very gracious in accommodating us. As always during a remodel, you find a few things you were not expecting. But no problem -- they just handled it. The quality of the work was nothing short of outstanding. Every little thing is perfect! Every detail is spot on. There is not a flaw to be found anywhere. These guys are perfectionists, and true craftsmen. I've dealt with a lot of different folks in the course of remodeling our home over the years -- none nearly as easy to deal with as these folks. I just can't say enough about how happy I am with the process, and the outcome. I just wish I would have found this company sooner so I could have used them for our previous projects.
- Laura J.
A

Rating
The detailed discussions and advice, with multiple consultations, before the work began, was extremely helpful. The expertise and time provided by
Redmond Kitchen And Bath Remodelers Provider Name Locked
King and
Redmond Kitchen And Bath Remodelers Provider Name Locked
&
Redmond Kitchen And Bath Remodelers Provider Name Locked
allowed us to choose materials and patterns that we are very happy with.
Redmond Kitchen And Bath Remodelers Provider Name Locked
King's visits during the installation process were much appreciated. The service coordination by
Redmond Kitchen And Bath Remodelers Provider Name Locked
during the installation steps was reassuring at all times.
Redmond Kitchen And Bath Remodelers Provider Name Locked
did most of the installation and explained what he was doing to reassure us. Tile specialist
Redmond Kitchen And Bath Remodelers Provider Name Locked
also did a great job. Everything fits perfectly and looks great. We very highly recommend
Redmond Kitchen And Bath Remodelers Provider Name Locked
without reservation. They will really help their customers get a feel for the different possibilities. Also, they are exceptional craftsmen and highly professional.
- BARBARA G.
A

Rating
From the first meeting with the designer to the last meeting to go over the project we were beyond pleased. The work was outstanding! They showed up when they said they would and they left when they said they would on a daily basis. They cleaned up every single day and were very aware not to leave anything on the floors or where our dogs could get hurt. They helped us with every single aspect of the design, we could not be happier with the results.

- Shannon D.
A

Rating
Keystone did a great job with the remodel, on time and on budget and very happy with the result. Especially our project manager/installer (
Redmond Kitchen And Bath Remodelers Provider Name Locked
) was outstanding and a pleasure to have around. On time every day, responsive, very detail oriented, left the site completely cleaned up every day and he did excellent work installing the new kitchen and working around obstacles like walls that were not completely level. Cabinets are very high quality and we feel that we got real great value and high quality craftsmanship. The stand behind their product, we had two doors that were not completely level, got those exchanged without any questions. The process for the complete demolition and installation of the new kitchen went smooth, a bit over four weeks from start to finish which was significantly faster than the initial estimate of six to eight weeks... great thing when you are without a kitchen. Would go with them again without hesitation.


- Jo R.
C

Rating
We had a very lengthy meeting to "meet"
Redmond Kitchen And Bath Remodelers Provider Name Locked
and to discuss our needs. This included stories of his life before designing, about his clients trips, about his family members, about the state of education today...just about everything EXCEPT our remodel. This was MORE than frustrating. In the end, he walked the house for about 10 minutes, suggested rearranging the entire ground floor, changing all windows, etc. because of a doorway location...(we wondered why we didn't just move the door way...).
As for price/budget, he as much told us that our budget should be set aside for design. People should invest the bulk of their budget in design planning, then settle for low quality product...because it's the design that is important.
While we agree design is important, we were very hesitant to work with him simply due to his time management. How much will it cost us to design a room if during a meeting about the room is 4 hours....with 10 minutes being about ACTUAL design? He did have some good ideas, but we didn't feel we could "risk" paying for 10 hours of time just to be told where to put a cabinet.
Overall, it came down to a efficiency/time management problem, as well as an ego-thing (my time with you is worth more than the value of your space).
Would recommend to those with extremely hefty budgets and no particular time frame!
- Todd W.
N

Rating
The job did take alittle longer then expected, and communication could have been alittle better, but they did a beautiful job. Very professional workmanship, and very nice fellows to have working in your home.
- Lori P.
D

Rating
The project started well and finished poorly - in fact, we have not heard from Mr.
Redmond Kitchen And Bath Remodelers Provider Name Locked
since
Redmond Kitchen And Bath Remodelers Provider Name Locked
(5 months ago). After we gave him our second payment we made repeated attempts to contact him to finish the work and resolve an issue he created. He twice promised that he would get in touch, which he never did. After that he stopped responding to emails, texts and calls. We were forced to finally hire someone to finish the work. We were pleased with the quality of the work that was finished. However, working with him is very difficult and requires your full attention if you want things done to your specifications. We soon recognized that he wanted to do things his way, regardless of our plan or budget. We informed him that the additional work he was recommending was not in our immediate budget and was planned for a later date. He became frustrated and attempted to impose his will on us. A specific example is he dismantled our bathroom vanity despite our clear instructions that the vanity was staying. We confronted him and proposed a solution: either deduct $250 from our bill (the cost of a new vanity we bought on
Redmond Kitchen And Bath Remodelers Provider Name Locked
's list) or come install the new one at no charge. He argued with us, trying to say to each of us that the other person told him to do it. After we offered the compromise, we never heard from him again. He ignored phone calls and emails. He has not reimbursed to us the $50 charge for an estimate that I reminded him was to be deducted from our bill after choosing him, nor has he made any attempt to rectify the additional $250 plus significant labor to buy and install a new vanity. He failed to finish electrical work, plumbing and several other items in the
Redmond Kitchen And Bath Remodelers Provider Name Locked
we hired him to do. If you choose to work with Mr.
Redmond Kitchen And Bath Remodelers Provider Name Locked
, be VERY specific with him about what you want done, and insist upon a FULLY detailed
Redmond Kitchen And Bath Remodelers Provider Name Locked
in advance. Be sure to also examine the receipts he brings. He bought a tool at Home Depot and charged us for it. When we asked why we were reimbursing him for a tool he purchased and kept he was defensive saying he didn't charge us for electrical items. We explained that he should charge us for materials needed in our home, but not for tools he intends to keep. He never rectified this charge. He charged us for his lunch hour and hours at Home Depot looking for hot water heaters and vanities that we specifically and REPEATEDLY told him we didn't want. He tried to charge us for hours that were baseless and did not take into account that we (
Redmond Kitchen And Bath Remodelers Provider Name Locked
) did all of the kitchen destruction, and much of the additional heavy work. When we noticed the over-charging we finally insisted upon a detailed account of his hours and a more specific accounting of how he spends his time. Mr.
Redmond Kitchen And Bath Remodelers Provider Name Locked
does not listen well at all. He is easily distracted, jumps around when he works, and his attitude is a bit personal and combative in nature. This was a very bad experience for us and we do not recommend him.

- Catherine C.
A

Rating
This was our first interior remodel project. Overall, the remodel project went very smoothly. we've heard many a horror story and wanted to avoid that kind of experience.
Redmond Kitchen And Bath Remodelers Provider Name Locked
was amazing to work with and we would not hesitate to work with him in the future (will likely remodel our kitchen within the next two years). We met with two other contractors to get bids and input on our project before selecting
Redmond Kitchen And Bath Remodelers Provider Name Locked
.
Redmond Kitchen And Bath Remodelers Provider Name Locked
, hands down, had the clearest vision, the most creative design ideas, and the best understanding of what we wanted to accomplish (update, upgrade, and enhance functionality of the bathroom).
As the GC,
Redmond Kitchen And Bath Remodelers Provider Name Locked
had oversight of the entire project and selected the various sub-contractors (tile installer, plumber, electrician, carpenter, painter, etc.)
Redmond Kitchen And Bath Remodelers Provider Name Locked
has been doing this a while, so he had lots of prior experience with all the sub-contractors. We also had our roof replaced by
Redmond Kitchen And Bath Remodelers Provider Name Locked
's roofer.
Redmond Kitchen And Bath Remodelers Provider Name Locked
and all of the sub-contractors with out exception were professional, conscientious, neat and punctual.
Redmond Kitchen And Bath Remodelers Provider Name Locked
also directed us to showrooms and suppliers so we could pick out tile, plumbing and lighting fixtures, and new closet system.
The scope of work included demolishing the existing bathroom (removal of vanity, shower, and jetted tub), design of new shower, vanity, built-in cabinet (with drawers and hanging space for shirts), tile layout, and lighting. We also replaced the master closet system. The project took about 10 weeks to complete. The end result is just fantastic. There are many enhanced features, such as heated floor tile, oversized shower (6x5, with a recessed niche and bench), overhead heating fan, and more storage than we had previously.
Redmond Kitchen And Bath Remodelers Provider Name Locked
was excellent at communication, keeping us updated and informed every step of the way. He was great at explaining the work being done and why it was being done a particular way.
Redmond Kitchen And Bath Remodelers Provider Name Locked
was extremely conscientious about quality and things being done the right way. The few problems that arose during the course of the project,
Redmond Kitchen And Bath Remodelers Provider Name Locked
quickly fixed and absorbed any additional cost (like having the painters return to fix streaks or addressing a plumbing issue).
Redmond Kitchen And Bath Remodelers Provider Name Locked
was always clear about basic job costs, the cost of optional items, and his profit margin. Although we started with an initial budget in mind, we did exceed that because of enhancements and other quality choices we made.
Overall, we are extremely pleased with our new master bathroom and believe it enhances the value of our home.
Redmond Kitchen And Bath Remodelers Provider Name Locked
and
Redmond Kitchen And Bath Remodelers Provider Name Locked
is well worth the price if you are looking for quality work and a smooth remodeling experience.
- Gregg S.
A

Rating
I found
Redmond Kitchen And Bath Remodelers Provider Name Locked
., owner
Redmond Kitchen And Bath Remodelers Provider Name Locked
McEliece, through Angie's List after I had already interviewed more than four other companies unsuccessfully. I had been planning this kitchen remodel for a year before beginning to build, and I had already chosen a custom cabinet company and gotten most of the floor plan details worked out. I needed someone who would work with my plans, coordinate with a separate cabinet company, build the infrastructure, and do all the finish work except the cabinetry and painting for my new kitchen. I also wanted help finishing up the master bathroom that we had been working on ourselves.
I spoke to
Redmond Kitchen And Bath Remodelers Provider Name Locked
on the phone, and then he came to look over the project. Right away I felt comfortable with him, and we had a productive exchange of ideas. He was a reasonable and competent contractor and tradesman, not a salesman. He understood what needed to be done and could explain the details I didn't yet know about. He would do much of the work himself, and he had sub-contractors for plumbing, electrical, tile, sheetrock, and granite. He came back again and met my husband. Then we worked out the details of the scope of work by email and over the phone, and we signed a straightforward contract in person.
The project started on-time on September 16, 2013 and finished two months later on November 18, 2013, one business day past the original estimated project completion date. The project almost finished a week early, but it took a week to re-plan and remake one granite backsplash that had been cut incorrectly the first time. (The end result was worth the wait and extra trips to the shop for layout.)
I continued to be comfortable and work well with
Redmond Kitchen And Bath Remodelers Provider Name Locked
during the whole project. I was designer as well as homeowner during the project, and we had good communication during the whole project using a flexible combination of in-person, phone, text, and email. When the inevitable few issues arose during construction, they were all resolved quickly and professionally with good solutions. There were remarkably few change orders, and
Redmond Kitchen And Bath Remodelers Provider Name Locked
always made sure that I knew if there were any additional costs associated with the work. All of the change order costs were reasonable.
I was very happy with the construction process and the end results. I have already recommended
Redmond Kitchen And Bath Remodelers Provider Name Locked
to one of my neighbors who is in the planning stages of a kitchen remodel. And we have a few more projects that we would like to pursue with
Redmond Kitchen And Bath Remodelers Provider Name Locked
in the future. It's a huge relief to have a good working relationship with a reasonable and competent general contractor.


- Gayle E.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Kitchen And Bath Remodelers in Redmond, WA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 Painters

7579 Grahns Lane NE
Bremerton, WA

1800FixMyHome

15141 167th Ave SE
Monroe, WA

1800REMODEL

5850 West Third St.
Los Angeles, CA

1St. Construction Resources LLC

34413 28th Pl SW
Federal Way, WA

3 DOG PLUMBING

Renton
Renton, WA

3 Stone Kitchen

11054 Hart Lane
Bainbridge Island, WA

360 Plumbing & Service, LLC

PO Box 2451
North Bend, WA

411 Plumber Inc

2429 243rd Pl SW
Bothell, WA

5 Stars General Contractor

1704 South 341 Street Place Unit # B8
Federal Way, WA

A & I Galiaf Co. LLC

7411 89th Pl NE
Marysville, WA

A & J Heating and Handyman Services

910 126th St SE
Everett, WA

A & W Builders Showroom

7711 Lake Ballinger Way NE
Edmonds, WA

A Better Handyman

9713 215th Ave SE
Snohomish, WA

A Force of Nature Complete Restoration SVC, LLC

3436 CROFFUT PL.S.E.
Washington, DC

A New Day Construction Inc

11709 132nd Avenue Ct E
Puyallup, WA

A Sanders Construction LLC

14633 Military Rd S
Seattle, WA

A TILE TRADITION

5957 4th Ave S
Seattle, WA

A&D Construction Serv Inc

14838 Jake Dr SE
Monroe, WA

a-z handyman services

9629 20th st se suite A
Lake Stevens, wa

Shop Local Remodeling Services in Redmond, WA

Redmond Zip Codes

Join Angie's List to get the best local reviews in Redmond.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Kitchen Remodel
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money