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Redmond Remodeling Articles
Remodeling reviews in Redmond
It is clear that money is the thing they care about, nothing else. Once the contract was signed, the owners stopped showing up at our house, except for picking up checks, even though “project management” was promised in the contract. Since they hired a bunch of different subcontractors, nobody oversaw that the work actually followed what was outlined the contract. Instead, we had to take on much of that role
In 2 instances they did not complete the work as specified in the contract. When we insisted to hold off on the final payment until these things were fixed (as stated in the contract), they almost blew a gasket and tried to bully us into paying earlier by threatening to put a
They bullied us into paying a $2,500 check for a canceled change order (this counted against the final project amount), due to “bank trouble”
We very seldom got any updates from them when things changed, so we had to ask many many times. Contractors showed up randomly at our house. Many times a week or more would go by with no activity, and we’d have no idea of why
Several of the subcontractors threw garbage and half-eaten food in our yard, even after several reminders. One of them trashed his cigarette butt in our yard. (We have a dog!) We never received even a “sorry” for this behavior.
During the renovation, all our things in our garage became coated with a fine white powder, even though they promised to cover up our things. So we cleaned it up ourselves and after that they said they did not see any dust.
In one instance, they did some plumbing work that we did not know about. This left us with no running water on the top floor and an unknown cost for “finishing” the plumbing work. We refused to pay, since we had not authorized this work. After long arguments, they finally agreed to cover the costs.
Once the contract is signed, they do not listen or even try to understand the customer experience, they just focus on collecting checks.
2 weeks after the work was finished, we started seeing issues with the floor they installed. It’s bulging in several places and you can hear it “settle” as we walk on it.
They wanted to save so much for floor materials that there is no extra flooring left for future need.(experts know that you should have some extra material)
We emphasized several times that we wanted an energy efficient window. Instead they installed a non-energy efficient cheaper window and tried to convince that it was a right one. Finally we showed the contract and they replaced it with what we originally decided on the contract. This added another 3 weeks to the project time, and no apology was offered.
They (even though they were supposed to be project managers) did not show up for the “Final walk through” as stated in the contract, they sent a contractor instead of them showing up.
These are just a few examples of our horrible and very stressful experience. In short, they were very expensive, rude, exhibiting poor workmanship and extremely poor project leadership. In the end, we just felt they tried to cheat us and take our money. Where are we now? It’s been 3 months since they said the work was completed. However, we still have a problem with the bulging floor, and now their floor subcontractor says he could not fix the problem because it’s a moisture problem that comes from the front exterior wall or the ground (the other wall is fine). He recommended us to tear up the floor to see what’s going on. We’ve been asking them for assistance but it’s like pulling teeth, they are clearly not interested in providing any kind of help or take responsibility. So 8 months after the project started, we are still unable to finish the room and finish moving in.
As for price/budget, he as much told us that our budget should be set aside for design. People should invest the bulk of their budget in design planning, then settle for low quality product...because it's the design that is important.
While we agree design is important, we were very hesitant to work with him simply due to his time management. How much will it cost us to design a room if during a meeting about the room is 4 hours....with 10 minutes being about ACTUAL design? He did have some good ideas, but we didn't feel we could "risk" paying for 10 hours of time just to be told where to put a cabinet.
Overall, it came down to a efficiency/time management problem, as well as an ego-thing (my time with you is worth more than the value of your space).
Would recommend to those with extremely hefty budgets and no particular time frame!
As the GC,
The scope of work included demolishing the existing bathroom (removal of vanity, shower, and jetted tub), design of new shower, vanity, built-in cabinet (with drawers and hanging space for shirts), tile layout, and lighting. We also replaced the master closet system. The project took about 10 weeks to complete. The end result is just fantastic. There are many enhanced features, such as heated floor tile, oversized shower (6x5, with a recessed niche and bench), overhead heating fan, and more storage than we had previously.
Overall, we are extremely pleased with our new master bathroom and believe it enhances the value of our home.
I spoke to
The project started on-time on September 16, 2013 and finished two months later on November 18, 2013, one business day past the original estimated project completion date. The project almost finished a week early, but it took a week to re-plan and remake one granite backsplash that had been cut incorrectly the first time. (The end result was worth the wait and extra trips to the shop for layout.)
I continued to be comfortable and work well with
I was very happy with the construction process and the end results. I have already recommended
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