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Redmond Carpet Cleaning Articles
Carpet Cleaning reviews in Redmond
My wife was very pleased with the results; she didn't think they'd be able to get them that clean. The tech also was able to give her advice on some vertical cloth blinds we had, that unfortunately were too far gone to be cleaned. The tech was courteous and professional on both visits.
We would definitely consider them again next time we need blinds cleaned.
We have appox 1600 sf of carpet - they charged $500+ to clean this and then applied a 40% discount so it came out to be about $300. The sent out 1 guy - an older man. Surprisingly he didn't go around and apply any spot cleaner on the carpet. My wife ( who works in real estate ) had expected a professional carpet cleaner to do this kind of pre-treat usually before cleaning. Didn't happen here.
I also moved some furniture so he could clean under a couch in our formal living room. He cleaned it and moved the furniture back but when he did , the furniture left a stain streak on the carpet. he told me about it and then gave me some things to put under the legs of the furniture. I actually gave the guy a tip because I thought he had to do some extra work to deal with the stain. But... he didn;t get it up! he left it!!!
Then came the stone floor. Its a space maybe 15x 12. It was $350+ to clean and seal. When he was done, the grout was still dirty. I said something to him and he said it was because the tile was installed improperly... really ? When he was done, it really didn;t look any better and I was really disappointed in the results certainly given the price and the fact that the guy seemed to be more interested in getting out of here rather than doing a great job.
I called Alpine and fully explained my situation to the person that answered the phone, including that my house was 3 stories high, the dryer vented to the roof and that I wanted to find someone who could go on the roof if necessary. I was told that they wouldn't need to go on the roof because they use a camera from inside that would show them all the way to the exterior of the house. That I would be able to see for myself that the vent was completely clear. I was alarmed at the price of nearly $300 but since I wasn't sure if Ductz had completely cleared the vent last June and they were confident that they could clear the vent, I scheduled them.
When the repairman showed up he explained how he would be using a shop vac in the laundry room (wait, isn't that the same thing Ductz uses) and it would cause a lot of dust. Before he stared I asked about the camera and told him I wanted to see where the clog was. He was quite surprised by my request and stated that someone should have told him I wanted that done. He got his camera but was unable to see more than halfway up the vent. Since the vent was so clean he decided to go outside to see if he could see a clog on the exterior of the vent. With the use of some binoculers we were able to see that something was packed into the vent cap on the roof. Now what?? A $99 charge for nothing!!
I am more than disappointed by this company. The person who answered the phone should have been upfront that their camera may not be able to make it all the way through the vent. They should have been clear that if the problem was on the roof they would not be able to help (which is what I told them I thought the problem was). They have pictures of my exact situation on their website, leading you to beleive that they handle it all, not so!! Charging me $99 when they couldn't do what they promised is beyond frustrating. If you need your dryer vent cleaned call someone else!!
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