Redmond Boat Dealer

in Redmond, WA

80
Boat Dealer are
in Redmond

9
Boat Dealer in Redmond
are top rated

A
Rated by
Adam T.
"The place I took my boat to last time had ended up fixing it incorrectly and it had never been right since. That was a year ago and I'd just thought it was because the motor was" getting old. It finally died on the lake and I had to limp back to the ramp with my trolling motor. Got it to the shop about an hour before they closed on a Saturday and even though they were busy winterizing boats, they had me back in and they started right on it. Thought they had it fixed quickly and then they found another problem. People that fixed it last time at another shop hadn't installed the stator properly and that was why it had never ran right.
got it fixed right up and now it runs better than ever.
F
Rated by
Ronald S.
"He told me I had to leave my boat there, even though I didn't want to. I had two choices according to the insurance company: I could either get my boat fixed there, or I could" apply the money to get a new boat. When I told him I wanted to get a new boat, he started yelling at me. He said that I owed him $475 for keeping my boat there. I told him I would call the police, and he said if I called the police, he would have it towed. He never told me or mentioned the cost of leaving the boat there, especially since I didn't want to leave to. In the end, he told me I owed him $300 in cash and he stated that he wouldn't give me a receipt.
A
Rated by
Hiroki H.
"Very professional, got it done as expected. When I picked up the boat, explained clearly what was wrong and how it was fixed. Great service, great sales - pleasure doing business with them.

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Boat Sales reviews in Redmond

A

Rating
I purchased a boat from
Redmond Boat Dealer Provider Name Locked
at Radio Island
Redmond Boat Dealer Provider Name Locked
that "died" & left me stranded after less than an hour running time; called him but he declined to help.
Redmond Boat Dealer Provider Name Locked
responded promptly and professionally. Capt
Redmond Boat Dealer Provider Name Locked
and Capt
Redmond Boat Dealer Provider Name Locked
were courteous and professional. I HIGHLY recommend membership with BoatsUS and a towing package with this company.
- Wiley C.
F

Rating
Here is the letter that I wrote to the owner, that will explain everything:
Good Morning Mr.
Redmond Boat Dealer Provider Name Locked
,
Our pontoon boat was recently in for service at your dealership in
Redmond Boat Dealer Provider Name Locked
Lake. The process to get our boat repaired and returned to us, took six days shy of one month. But being without a boat for that length of time during prime boating season wasn't even the worst part.
The lack of communication and the absence of any concept of customer service is what angered us the most. Your website, TV and print ads and (most annoyingly) your on hold phone recordings,
Redmond Boat Dealer Provider Name Locked
your quality customer service that was non-existent. During this process your employees were polite and apologetic, however unhelpful. I am submitting to you a log of dates and what occurred, or was told to us. Below:
June 10 - We called your dealership, to schedule the boat for pick up, the soonest they could do it (while working around our schedule) was June 17.
June 17 - We were not informed when we scheduled the pickup that there was a backlog in the service department of two weeks. The pickup was done on time.
June 23 - We made a phone call, since nothing was communicated to us. We were informed that no one had even looked at the boat and that there was a two week backlog.
Our boat was now hostage, considering we were paying $200 just to have it picked up and dropped off. Again, we heard nothing for a week.
June 30 - We called and were told that the boat would be looked at that morning or early afternoon, and we could expect a call then.
Redmond Boat Dealer Provider Name Locked
1- As a result of no phone call when promised the day before, we called and were told it was a fuel float switch that was the problem, and there would be an additional 3-5 day part delivery delay. Now we are into the 4th of
Redmond Boat Dealer Provider Name Locked
weekend.
Redmond Boat Dealer Provider Name Locked
5 - We made a phone call again. Keep in mind that not once since June 17 were phone calls initiated by
Redmond Boat Dealer Provider Name Locked
to keep us posted). This time we asked to speak to the Service Manager,
Redmond Boat Dealer Provider Name Locked
whom we informed of our frustration in the poor communication on their end regarding the status of our boat.
Redmond Boat Dealer Provider Name Locked
apologized and told us that he would keep us better informed from here on out. That was not to be.....
Redmond Boat Dealer Provider Name Locked
7 - We called, AGAIN, to find out that nothing had been done.
Redmond Boat Dealer Provider Name Locked
8 - WE called inquiring as to the status of the part, or anything? Only to be told by the woman who answered the phone that their computers were down and they couldn't tell us anything about our boat!
Heck, we believed they couldn't even tell us where it was!? You would think someone could have walked back to where the boats are repaired and ask someone!? Apparently, not. We were informed that someone would call us later that afternoon.
Later that afternoon - came and went, and we called (as usual). We were told that they were unable to even work on the boat because the computers were down!? We asked them to have
Redmond Boat Dealer Provider Name Locked
call, but
Redmond Boat Dealer Provider Name Locked
did not call us.
Redmond Boat Dealer Provider Name Locked
10 - We had still not received the return phone call requested on
Redmond Boat Dealer Provider Name Locked
8. So....you guessed it, we called him and were informed that there was still no part available for the repair and that they hoped to have it later that day? Based on the part delivery schedule we were told earlier, it should have been there no later than
Redmond Boat Dealer Provider Name Locked
6 or 7?
Our displeasure at the lack of communication was again expressed by us at that point.
Redmond Boat Dealer Provider Name Locked
11 - We actually received a phone call!! Our boat was repaired and ready to be delivered at a total cost of around $600. We are accepting delivery on
Redmond Boat Dealer Provider Name Locked
19....we hope!
Mr.
Redmond Boat Dealer Provider Name Locked
, we cannot even fully express our dissatisfaction in the service we received during this past month. The complete lack of communication was the worst part, even after expressing our disappointment it did not improve. And to think, that your entire business shuts down due to the failure of your computers, is absurd! On top of it all, we had no recourse for our displeasure, since we were also at your mercy, because we would be charged for pickup and delivery, regardless of the repair.
We understand that it is difficult to stay on top of everything that goes on in your business, so we felt it was our duty to let you know of our experience at your business. We only hope to receive our boat as promised this Saturday, and that it has been repaired to perfect working order.
This was Mr.
Redmond Boat Dealer Provider Name Locked
response:
Thank you for taking the time to communicate your concerns. The communication should have been much better. We have a process for that, and from your email it looks like that was not followed. I can tell you that in the height of the boating season having your computer system go down for nearly two days is a very difficult thing, yet it should not have been your concern. And it doesn’t explain the other lack of communication.
I’m going to have a discussion about that with the employees involved. We are one of the few facilities in a wide area with factory trained and certified technicians. This, and the seasonality of the boating business, can result in backlogs. This should have been explained to you, and I apologize that you were not informed to your expectations.
The message on hold you mention refers to the
Redmond Boat Dealer Provider Name Locked
Advantage program. One of the benefits of buying a boat here is that you receive expedited service. I understand your concern for communication and delay, and will use your feedback to improve.
I will see that someone contacts you to confirm delivery.
***To say the least, we are soooo pleased that we could help Mr.
Redmond Boat Dealer Provider Name Locked
in the training of his employees, to improve customer service.*** Please recognize the sarcasm in that comment.
You would think, since our experience is now a part of their customer service training program, that we would receive some kind of compensation!? Or at least had been offered to receive a free delivery to our dock.
I am not confident that Mr.
Redmond Boat Dealer Provider Name Locked
would be the proper person to conduct a training on customer service. Or that customer service would improve at
Redmond Boat Dealer Provider Name Locked
any time soon since: " (they) are one of the few facilities in a wide area with factory trained and certified technicians." Meaning they do not have any competition to worry about.
- Michelle T.
A

Rating
The company provided timely, courteous, and professional services. At a public boat launch on Lake Tellico, the service crew hauled the pontoon out of the water and performed winterization services on the 115 hp outboard Yamaha. The services included engine oil change, gear
Redmond Boat Dealer Provider Name Locked
oil change, and water pump impeller change. The service was finished ahead of schedule for the agreed price. The company set up a covered area with chairs, complimentary coffee and fresh pastries while the work was done.
Every employee was exceptionally friendly and solicitous.
Redmond Boat Dealer Provider Name Locked
would receive an A+ in every category if Angie's offered such ratings.
- Samuel K.
F

Rating
He sold us the tarp as new. When he delivered it and opened it the tarp was badly torn. We reported this to him immediately and he said he'd call the company he ordered it from. I called again after not hearing back and they scheduled two different times to come out and look at the tarp and never showed up. Now they are not answering our calls or returning them. He's totally disappeared.
- Dr. Sonya F.
A

Rating
Brought machine in for noise at slowdown/idle. Service covered under warranty and back in water 5 days later. (Brought in Tuesday, home Friday).
- robert r C.
A

Rating
Redmond Boat Dealer Provider Name Locked
came to my home to work on my boat which is on a floating dock. He diagnosed and fixed some tricky electrical problems. He discovered a couple other little problems with the motor and took care of them as well. His prices are very reasonable. I couldn't be happier with his service.
- SCott C.
F

Rating
after a year of hit and miss communication and him leading me on that he was putting another lower unit together i was finally able to get him to answer his phone where he told me it was my fault that it went bad and he wouldnt stand behind his work.told me flat out i was screwed and an idiot
- mark N.

All Boat Dealer in Redmond, WA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A & D UPHOLSTERY

8918 9th Place W.
Everett

ADAMS MOBILE DETAILING SERVICES

1828 94th Dr SE
Lake Stevens

All City Convertibles & Customs

11840 NE 112th St.
Kirkland

ALPHA MARINE SYSTEMS

6809 96TH AVE SE
Mercer Island

American Family insurance - Dan Kosage Agency

413 29th Street NE, Suite D
Puyallup

Andy's Auto Repair

6408 212th St SW
Lynnwood

AQUA DIVE SERVICES, LLC

9622 Aurora Ave N
Seattle

AQUA MARINE SERVICES, LLC

7312 254th Ave NE
Redmond

AUBURN SPORT AND MARINE

810 AUBURN WY N
Auburn

AUTO MOBILE AUTO & TRUCK RPR

Beacon hill
Seattle

AUTO SHINE DETAIL

12715 28th Ave NE
Seattle

BLUE SKY OUTFITTERS INC

3400 Harbor Ave
Seattle

Borrelli Maintenance

517 Boyd Ave
Sumner

BRJ Marine

2442 NW Market St
Seattle

BuiltToBuildIt

41615 May Creek Road
Gold Bar

Cabo Marine, LLC

22725 95th Ave SE
Woodinville

CAMANO MARINE

909 STATE HIGHWAY 532
Camano Island

CAR STEREO PLUS

1233 164TH ST SW
Lynnwood

Carpet Guardians

3325 Grand Ave
Everett

Cascade Service Solutions LLC

P.O. Box 327
Marysville

Chuck McFarland State Farm Insurance

9776 Holman Road NW
Seattle

CNC Autodesign

13310 Bel-Red Road #203
Bellevue

CSR MARINE

4701 Shilshole Ave NW
Seattle

D W Installation : My Flooring Guy

22405 42nd Pl W
Mountlake Terrace

DISCOVERY YACHTS

1500 Westlake Ave N
Seattle

EAST SIDE SEA RAY

17351 NE 70TH ST
Redmond

Eastside Services Inc

6003 221st Pl Se
Issaquah

Emerald Bay Yachts - Emerald Yachts

140 Washington Beach Ave
Bremerton

EMERALD YACHTS

3417 Harborview Drive
Gig Harbor

Evergoing Products Group

8803 S 218th ST.
Kent

Forge & Nail

1021 W Ewing St
Seattle

Friendly Foam Shop

3 LOCATIONS-See addresses & store hours on WEBSITE
Seattle, Bellevue, Everett

FX Auto Detail - Mobile Services

16805 SE 140th St
Renton

GALLERY MARINE SVC LLC

717 NE NORTHLAKE WAY
Seattle

Hoglund's Top Shop

6323 Evergreen Way
Everett

Indigo Vinylworks, LLC

16035 12th Ave SW
Burien

Inlet Marine Services

710 state Ave
Olympia

JACOBSEN'S MARINE

345 Admiral Way
Edmonds

Kochana Construction

2425 33d Ave W 304
Seattle

Kustom Collision & Rods

3906 132nd Place Northeast, Suite 704
Marysville

Law Offices of James S. Sorrels

23607 Highway 99, Ste. 3-A

Lieb Marine Services LLC

2406 NW 54th St
Seattle

Maritime Woodwork

10704 NE 200th Place
Bothell

Mt Si Soda Clean

PO BOX 1063
North Bend

NK Woodworking

3010 63rd Ave SW
Seattle

NORTHSTAR GENERAL CONTRACTING

14141 77TH AVE NE
Kirkland

NORTHWEST MARINE & SKI

3205 W TAPPS DR E
Sumner

NW Mobile Marine Service

12303 Harbour Pointe Blvd
Mukilteo

O'NEILL'S Mobile Marine & RV Service

4914 Pacific Highway E
Fife

OUTDOOR SYNERGY

15143 NE 90TH ST
Redmond

Pacific Boat Tops & Upholstery Inc.

901 W Main Street
Auburn

Pacific Rim Yachts

1900 W. Nickerson Street
Seattle

Performance Marine Inc

930 W Marine View Dr
Everett

Plastifusion

7829 Center Blvd. SE #320
Snoqualmie

PRESSURE WASHERS

26305 79th Ave. S
Kent

Priority Marine

5307 Storm Lake Rd
Snohomish

Randy's Boat Tops

6348 Foxtrail Ct NE
Olympia

Raven Offshore Yacht Shipping

2148 Westlake Avenue North
Seattle

Ric Holl Marine Services

3110 Judson St
Gig Harbor

SALMON BAY MARINA

2100 W COMMODORE WAY
Seattle

SEATTLE WATER SPORTS/SKI

6820 NE 175TH ST
Kenmore

SEAVIEW BOATYARD INC

6701 Seaview Ave NW
Seattle

South Park Marina

8604 Dallas S
Seattle

SPEAKERLAB

6220 ROOSEVELT WAY NE
Seattle

Splash Marine Services

1201 millcreek blvd

Sterling Marine Services

7001 Seaview Ave NW Ste 160
Seattle

Summer Shine Mobile Auto Detail

Pmb# 300, 6824 19th St W
University Place

THE CORRECT CONNECTION

12021 2nd Ave
Seattle

THE SHOCKER METALSHOP LLC WELDING

5916 hwy 203
Carnation

Tuckers Cabinets Co

1625 M St NE
Auburn

UNDER PRESSURE WASHING

927 NW 96th St.
Seattle

WAYPOINT MARINE

5350 30th Ave NW
Seattle

Wescraft RV & Truck

3402 12th St E
Tacoma

Wrights Fuel Systems

14220 S Lk Crabapple Rd
Marysville
Redmond Zip Codes

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