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Landline Phone Service reviews in Puyallup
agreement to lock in the rate. After numerous calls and complaints this
was resolved. I have had issues with the bill going up again, even after
this was resolved, up to and including charging me for two modems. I
now have another problem with trying to get my internet and phone
service restored after a tree limb severed the line. Trying to make them
understand the problem was hard enough, then the original appt was put
into their system wrong. Instead of a 3 day wait, it was a 10 day wait
to restore service. I explained that my alarm system was tied into the
phone system, but was only told they had nothing sooner. I spoke to
another customer service rep and was given an "emergency appt" for the
same day as the first no show. Again, they were a no show. When I called
the next day the customer service person told me there was no record of
this appt, there was no such thing or time as what I was told and there
were no appts available except what was originally entered wrongly into
computer. Luckily their inefficiency in not removing the appt time at
least kept my down time to under two weeks-barely. Even when I explained each time that my alarm system was dependent on having phone service, the only one concerned was the one with the emergency appt that was nonexistent according to the next rep.
I recommend using ANYONE ELSE besides this company. They are the worst example of a company I have ever known or heard of.
Sept 9, 2014
Here we go again! We returned from vacation in late August
to find an unburied cable running across part of our front lawn from the cable
box on our front lawn toward a newly completed house, which had become occupied
during our absence. I have two problems with this:
First is the unmitigated arrogance of coming
onto our property and hooking up the cable without first getting our okay. We
were on vacation, but we are (very reluctantly---see below---)
If we had been contacted, we would have, after some explanation, likely granted
the okay (however, it is interesting there was a closer (to the new neighbor’s
house) on another neighbor’s yard (did that neighbor decline to have the cable
hooked up to the box on his yard?)
Secondly, is not burying the cable. We had a
mighty struggle with
(see letter below). Ultimately, we had to put the letter below out on social
media to finally have
promised to do months earlier. No mighty struggle this time. Our Sept 9, 2014
letter is already out on social media.
7177 Freemont Hill Ct.
Warrenton, Va 20187
April 12, 2013
About a month ago, I saw your appearance on the “Morning
terrific show, which we watch religiously---just hope
up too). There’s never been such a tremendous disparity--- between your
description of wonderful
“customers”, my wife and I, with
below, which I trust will enlighten you as to why I believe
worst company I’ve ever dealt with in my life (and I’m going on age 73).
When we moved into our new home in Warrenton, Virginia in the latter part of January of this year, at
the suggestion of the Warrenton Information Center,
we stopped by the local
TV, Internet and landline phone services installed in our home. The surly (with
another customer, as well as ourselves), older woman
us it would take two weeks for her just to
our house, or if installation would be required. We had intended to purchase
we left her office and immediately contacted Direct TV, which now provides our
Still needing Internet and landline phone service (we certainly would have gone with
Direct TV for those services also, had they provided them), we very reluctantly
office), since they were essentially the only game in town providing those
services. The young man (very glib and fast-talking, made me wonder how he
escaped the local user car dealer’s employ), whom we dealt with, said we would
receive the new customer introductory rate (~$60 vs the normal ~$90) for the
first three months of Internet and phone service.
We scheduled cable installation (from cable box in front yard into our house) for
the following Saturday from 10:00 to 12:00. The technician finally showed up at
3:00, explaining that
previous customer, and it had taken him five hours to get that straightened
out. Having dealt with
inexplicably, after getting on the phone with his boss, he explained, if we
wanted him to complete the installation, we would have to pay the regular rate
(of ~$90), rather than the new customer introductory rate. Since we had been
without Internet service at home for a couple weeks at that point, we of course
had to acquiesce. He did say we could contact
the introductory rate, which we had been promised, restored. Also he left
without burying the cable, which snakes approximately 75’ across our front
yard, stating that
here, when Direct TV ran the cable from the dish (which, due to line-of-sight
considerations, had to be placed in the front yard), to the house, they buried
three-month introductory rate restored.
I will tell you, the next two days were as frustrating as any I’ve ever spent
in my life. We must have talked to at least a dozen
endlessly on hold, or worse, supposedly being passed to another employee, but
the “connection” never taking place. With the last employee, we finally
succeeded (I’m extremely tenacious) in having the introductory rate restored,
although she acted as though she was doing us ingrates a major favor!
I had to laugh when
system/service for us!
The saga continues.Towards the end of March, two months after cable installation,
surprise of surprises,
from the cable box in our front yard into the house.. I had had to call
“customer service” to have this done, since, by then, it had been one month
past “the one month” we were told it would be done, when our Internet and phone
service was first installed. When I contacted
given a work order number, and told I would be contacted within twenty-four
later), and I still have not been contacted. Our push to get the cable buried
is not academic. The builder (as I mentioned this is a newly constructed house)
is about to do final grading (with tractor and heavy drag bar), prior to
seeding the yard. That won’t work too well with the
As a last desperation effort, I’ve recently contacted
about getting the cable buried. It’s still on top of the ground, so apparently
no effect from that quarter. They, like
intimidated by the prospect of dealing with
I’m going to hire someone with a trencher (this is really hard Virginia
clay) to bury the cable. Then I’m going to put in a claim, in small claims
Send a copy of this letter with a complaint to the FCC
Send a copy of this letter with a complaint to the FTC
Send a copy of this letter to our “local” newspaper, The
File a complaint against Angie’s List, of whichwe are members, against
Send a copy of this letter with a complaint to the Virginia Attorney General (who happens to be running for governor of Virginia)
Send a copy of the letter to Virginia U.S. senators and our local U.S.
Perhaps, most significantly, enter a copy of this letter into the blogosphere
(e.g., our older son is a Marine officer, who fought in very heavy combat inIraq, as a Marine Company Commander, and in Helmond
to see what the media at large would make of the intimidation of 70-year old parents of an Iraq and Afghanistan war
veteran by big
7177 Freemont Hill Ct
N.B. I know it’s presumptuous of me, a retired physicist, to
offer business advice to the CEO of a major corporation, but anyway here goes
(and keep in mind, due to the outlandish behavior of
with Direct TV, and our home security service is with ADT---in other words,
Fire the obnoxious older woman in the
the head of
non-responsive (including to, amazingly,
Hire,and train (boy, is that needed!) good people
Though the service guy who works with us out here is nice, the one we had while in town was a liar and continued to tell us our speed was faster than it was (he didn't know we were capable of determining the speed ourselves).
There's really nothing to like about Frontier. Especially if you live out in the country like we do - but even right in town!!!
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