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Local Articles in Longview
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Radon Testing reviews in Longview
To be fair the installation work was neat and the radon-reduction system does work as promised. However, for the amount of money charged I did expect far better customer service and attention to detail than I received.
I spoke to the owner a few times who "jokingly" told me he had recorded in his files that I "asked a lot of questions." When the installer came to the house, he seemed annoyed that I was asking about his plans for installation seemed even more annoyed that I would check in every now and then. When the test came back and the radon levels were not much lower than before, they got very defensive and came up with a lot of excuses and told me to wait until later and test again.
I hired this company based on their experience in NJ, but I get the impression they do so many of these for mostly real estate transactions (which are quick one time tests). I cannot tell you how many times they asked me if this was for a real estate sale. I asked them why it mattered but I never got an answer.
Bottom line: they were on time, on estimate/budget and neat with their work - but their customer service is pretty bad. I wish that they had listened to me and what I (the customer) wanted for my home. They would have heard that I was willing to pay them to come back and do more work to lower the radon level even more. At times they appeared arrogant. I should have known when they never visited the house to create the estimate that it appears to me, they prefer to do quick installations like for real estate transactions. I will hire another (more customer focused) company to come back and do what we wanted.
installers forgot to connect the french drain tracks to the actual holding wells. we called for days and weeks before someone actually came back out to fix it. Owner claimed he would be there himself to police and no showed the second go around. lastly, as our waterproofing consultants they failed to point out our leaking line from main. basement is still wet. all around a bad! experience.
We did NOT do this because we were moving, rather because we are staying here and wanted to make sure we were safe in our basement. Whether the amount of time we spend in the basement will subject us to cancer or not is NOT something I wanted to risk for $1100. Plus we know that when we move we will have to pay for one, so why not
The fan hummed a bit and we figured we would have to get used to it, but it continued to get
In summary, great experience and you can't hear the noise from the fan either...which is just outside our family room window. Great job and I would definitely recommend Radon Rid.
This is an area where really
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