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Medical Supply Store reviews in Longview
I showed one of the women there how the metal tip of my She went to the back of the store looking for a file...I was really surprised. She returned and apologized....she could only find a piece of sand paper. The she took my
Can you really ask for better service than this?
On top of that, they have a very nice gift section of the store that took my wife's attention during my purchase.
I will be returning to this new found store.
By they way, this Pharmacy also rents medical supplies.
Also fine in the 1st 6 months when monitoring of usage is required by insurance, troubleshooting, and answering questions. Very accommodating in letting me go to office myself to accelerate the process. Unit is top of the line brand and masks, and includes a wireless transmitter so you don't have to deal with mailing data cards or bringing in the unit, like with some cpap providers. Also, the 2 or 3 times that pressure changes were required by physician, they promptly and accurately executed the changes requested (again, done remotely).
That said, I have rated them lower because aspects of their ongoing replenishment service has fallen short in several ways for me, getting worse and more annoying since they subcontracted the "customer contact" part of supply provision.
* Their replacement hoses are generics which I find significantly inferior in actual usage than the original brand. They
are "springier" and therefore flip around more, get caught up in bedding, and put more stress on the nose attachments enough to more frequently cause leakage that wakes the user. The original brand (ResMed) is much "slinkier", so it is much more comfortable and less obtrusive, so much so that I actually pay out of my pocket to buy the brand name myself, even though their generic would be free (via insurance) for me. Comfort matters in using a CPAP.
* Methods for setting up notification for replenishment dates was not clearly conveyed, nor was the frequency with which masks should be replaced.. After my
* They have recently (?) subcontracted to another firm to provide contact calls and replenishment, in which a computer automated voice tells you "her" name is "Faith" as though it is a real person (really rubs me the wrong way) and it is difficult to get through the voice tree to reach a real person for anything but the most routine choices
* It's supposed to take up to 15 days to receive supplies, quite long as it is, but the last two times it's taken even longer than that to arrive-- right now I'm at 19 days and counting on latest order, with no delivery yet. As far as I know there's no way to track the package or expected arrival, they don't send you any email confirmation of order or shipment, for instance
The secretary is very rude her name is
I just want my old chair fixed and to get rid of this new chair.”
Medical Supply Stores in Longview, WA
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