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Electronic Repair reviews in Kirkland
I totally understand that they have no idea what caused the crack, and they probably get all kinds of people making all kinds of claims and need to have a policy in place to deal with that. My negative review is with the quality of the component they used. This was not remotely close to the quality of the original, and if I had known this to start with I would have just gotten a new phone.
If you need a new screen I strongly suggest you look around, ask everyone if they use the same screen as the original and to put that in writing, and then baby your new one. Or just spend the extra $ and get a new phone.
I had previously had the company replace a cracked screen on my Samsung, so I brought it back when the charging cord wouldn't plug all the way into the charging port. The sales person said that's common, especially with Samsungs. He said it would take a couple of hours to install a new port. Actually, they worked on it for a day and a half. Unfortunately, while working to replace the charging port, the repair person broke the microphone. So, they repaired that. However, when that was done, the charging port didn't work again.
Fortunately, I had a spare Samsung S3 (long story), so I used that while they tried to fix the phone. Finally, I suggested that that old Samsung had seen it's day and said I could just use the other one. However, I wondered how to get all my stuff to the new Samsung. The sales person said he could back up everything to an SD card and everything would port over. He did a great job with that, and I was up and running right away.
I wondered what to do with the broken phone. The sales person asked if they could hold on to it and continue working on it. "When we are confronted with a challenge, we challenge it back," he explained, with a determined
That's the attitude that signals excellence: an inward drive, compulsion really, to do the job right. And that's why I'm giving this company a Page of Happiness even though they have so far failed to repair the charging port.
No company is always perfect. But outstanding companies attract and nurture people who relentlessly drive toward excellence.
Quick diagnosis; quick part order; quick fix; honest price; good repairman; no issues. The way service used to be....before we needed Angie's List.
In fact, I am an avid Angie's List user and have limited success using their service providers. However, there is NO QUESTION that this is one of the best companies to use on Angie's List...or outside Angie's LIst even--period.
Other than that, I was extremely pleased with my overall experience. The staff seems very knowledgeable and I have complete trust in taking my electronic items there. The staff is young and obviously on top of current technology repair. They also work on Macs, PCs, and tablets and they have two locations, one in Destin and one in
Cell Phone Repairs in Kirkland, WA
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