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On the day they were scheduled to come out, my wife spoke to their office, and they told us that they would probably get to us in the early afternoon. We later got a call at 4:30pm saying that they were on their way. Eventually they arrived at close to 5:30pm.
My wife showed them how the drains leave our yard, and then go through a neighbor’s yard, before emptying via a
My wife then had to get our daughter ready for a sports event. Maybe 15 or 20 minutes later they asked my wife to walk around to the
They had been at our house for approximately 30 minutes. They told my wife that they should charge for 1.5 hours to cover their travel time, but that they would do us a favor and only charge for an hour which was $265. I
- They arrived late
- They spent maybe 30 minutes at our house
- They dug up part of a neighbor’s yard without asking us or the neighbor
- They didn’t clean our storm drain
- They didn’t use a camera
The charge for this was $265, and they consider that they were doing us a favor by not charging us for the time they got stuck in traffic in rush hour.
I called the office to complain and was told that $265 is the minimum call out charge and that they did us a favor on the travel time.
I accept that there should be some charge, but in this case, charging $265 for essentially not doing anything seems excessive.
If you choose to do business with this company, I suggest that you check carefully ahead of time how much they will charge for driving to and from your house. We have learned the hard way.
My house is about 30 years old and the drain field went bad. I needed to have major work done and I was looking for someone that would give me quality work at a fair price. I called around getting quotes and found that
Due to new county codes and the quality of the soil where the drain field was going the process of getting a solution was difficult, but
When ever you do business with someone two questions come up: "Would I ever do business with this person again?" and "Would I ever refer them for someone else?". The bottom line is the answer to both of those questions regarding
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