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Overall, I have found
Second, they sent a really nice and knowledgeable sales guy out to look at the job. He was to give me a quote on the tie in of the other smoke detectors, and other electrical work.
Third, I had to call in a week latre to find out if they had the quote ready for me (they did but it had not been sent over, it was promptly sent via e-mail). However, they wanted 5X the cost of the bid deal just to install and tie in the rest of the smoke detectors (which are placed no more then 20 ft from the installation point of the smoke detector/ carbon monoxide combo I was expecting them to install); I was sticker shocked.
Fourth, no follow (again) and i finally asked for my money back or for them to come do the big deal with, what is now just a wire nut tie in to the other already installed smoke detectors in the bedrooms.
Fifth, still waiting on them to get back with me on installing the combo unit (the big deal) I have already purchase from them with a wire nut tie in or getting my money back.....still waiting and waiting, and waiting.....I think I could have had this project done by now (writing this review 12/10....5 weeks).
My conclusion, my additional work stuff confused this deal, but their lack of follow up is unacceptable.
He explained the cost for everything. We were very happy, And have used him again for today to fix the door bell. We will definitely use him again.
very thorough, friendly and easy going. And he took his shoes off without prompting, which was appreciated but not necessary.
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Mount Vernon, WA