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Bremerton Landscapers Reviews
The quote was for about $650 and they showed up a couple days later to do the work while we were at our jobs. When I got home almost everything on the property had been cut to two feet from the ground, like a wasteland. They also left a rather large stump in the front yard from a removed tree, more than what I was expecting. There was a lilac plant that was nicely hiding a less than stellar looking gutter that I had specifically pointed out I wanted to keep in front of that gutter but it was cut down. The only things left were the plants growing through the power lines and over the roof of the house, which I was later told was because they were worried their power tools would cut into the power lines.
Since about 80% of the reason I hired pro’s vs doing it myself was to cut all that stuff off the power lines, we respectfully requested that they come back and finish the job, which they did do by coming back and cutting the two trees (or large bushes) to about three feet from the ground, rather overkill. They did do a nice job trimming a bambo bush that was hanging over our roof from the neighbors house on that second trip back.
On a final walk around, I noticed they had ripped off a support beam for my roof when pulling some vines down. It was left sitting in my front yard. I would have at least expected them to point out what had happened.
We have paid Hubbards in full and there is nothing else left for them to trim back, but there is a plethora of other landscaping things that we want to do on our property. I think at this point, we will be going with someone else for the rest of it.
In February I first met with the foreman, & discussed everything I wanted. He told me they could get to it within 2 weeks, being small enough to fit in between the couple big jobs they had going.
I called later & was told there were all kinds of people in front of me & they would let me know when.
I waited, waited & called many times to question approximate time, I had other things to schedule. Every call took at least
2 to get a call back. I heard nothing from the foreman, though the boss kept saying he would have him call. They moved several appointments, one for a week as their truck was broken, yet ended up coming a week later, still without the truck.
By then we were into March. I was very excited when they showed up, then the foreman said he would only be here for an hour as he had another bid to do! The entire crew left. I cried.
They came back & what they did looked beautiful. BUT....it had been so long he had forgotten most of what we had talked about & had not written it all on the original bid.
I decided I could not live with not getting what I had asked & paid for so I wrote to the owner. Here is the body of the letter:
I am unhappy keeping the boxwoods, which are not what I requested. Same goes for my buying more sod because
bid/ order enough. He didn’t write down anything we originally talked about. I am sure it’s difficult to recall what each job wants between the time of bid & time of install, that’s why it should have been written in detail. I tried to show him pictures which he didn’t really look at let alone keep the copies I had for him.
I will accept that I should have insisted on a more detailed bid. It was my first time hiring a landscaper & didn’t realize that.
I am disappointed. I had read positive reviews & your BBB standing seemed to speak highly of your company. With all that plus scheduling delays & repeatedly not having calls returned, the job was not handled professionally. The quality of labor completed was good, just not what intended. END
I then got an email & a call saying they deserved a
The foreman did come out a week later, he argued with me about what we had originally talked over. I had pictures & had done a scale drawing of my own so I know what I said. He told me the rock not covering more area was something he spoke to my husband about. My husband had barely talked to him & does not recall this. By the time he left I just wanted to be done. A few
weeks later he came back and & put in the missing sod with remnants of a bigger job, which were not in great shape, moved the few ground cover that were in its way, & replaced the boxwoods.
So they did, in the end, do what they said
they would on the bid. But it was not all what I had originally asked for.
They are skilled & knowledgeable plants etc., but the lack of communication was too unpleasant
to make it a happy experience.
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North Bend, WA