Bonney Lake Internet Service Articles

Sample Reviews

A

Rating
All reception problems and computer internet were corrected/improved and service much improved over all.
Both techs were very knowledgeable and professional in dealing with me and the problems.
- Ann Marie G.
F

Rating
Based on my experience, this organization is completely incompetant. Complained of intermittent service outages, the sent a tech who replaced the modem. Still had problem so they sent another tech who replaced the modem again. Still not working. Sent a 3rd tech, apparently this one was an actual
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tech (not a subcontractor) who said the two previous modems were not the right model. Mind you, this is 3 times now that we had to fight our way through the
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voice menu system to get a person on the line – each call taking between ½ to one hour. So finally the service is working and out of the blue, I get a cable tv box delivered to my house (we only subscribe to internet service). Call in again to find out why and turns out someone from
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just signed us up for cable tv service without our permission (isn’t that illegal?). So they say they are sending me a return box and it never comes, and so then I’m paying for cable service I
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’t want and I cant return the box because they wont send a tech or a return box. Finally I got that cleared up and, as a reward for my pain and suffering, they offer me free "blast" high speed service for 3 months. I ask what happens after 3 months and was told it will drop off automatically. 3 months later and guess what - I am now paying for blast which I did not ask for. Couple months later and the modem is now out again and we are in week two of trying to get a tech out here and they keep missing appointments and never reschedule or call back. I contacted the MN Attorney General’s office and they said I should contact my legislator. I really want good inernet service but am out of options. A monopoly shouldn't be allowed to operate like this.
- Clifford F.
A

Rating
These guys are THE BEST! They were here when they said that they would be here, our receiver was up and running in no time at all, our internet is WAY FASTER than our previous service provider,
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Service is owned locally and not by a service located in Ephrata,
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Service billing is easy, PLUS some lucky customers get a bonus through a drawing each month. When we did experience disruption due to an electrical storm,
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Service was here rapidly to make sure that we re-connected effortlessly and flawlessly.
We would use
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Service even if it was twice what we pay now!
- Marshall T.
A

Rating
It went very well. The only criticism that I have about the whole experience is that the air cards had to stop working before we were told they were not the correct ones. When they changed over it would have been nice if they had proactively contacted the people who had air cards that hooked up to DVR and let them know they would need replacing. Since this had to be done by a technician we could have scheduled an appointment to get it done. Since I am sure they have information on who is renting what, it seems like it would be easy enough to look up all the air card users and give them a call. No sorry or credit was offered either
- Carol V.
F

Rating
I had been with
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for 8 years. The last few months, the service has been intermittent. When I call, they blame my computer but my work computer has the same problem. Then the service would re-establish on both computers at the same time....tells me it's their problem. So, I decided to upgrade to fioptics. have a letter that service would start at 9-4-2014 after 8 pm. Called @ 8:30 pm - no service - they said wait - called back later - they said not activated - wait. Called twice on Friday - no help - i'd get these off shore people that you couldn't understand. Finally on Sat, called and asked for a supervisor. Woman who helped me said they had never contacted dispatch to start service. Said I'd have service on Monday (9-8-14). Monday afternoon - no service - called @ 6:30 - same drill - wait till 8 pm. After 8PM - it could be anytime tonight...just wait. Finally around 10 pm, I called and the bozo on the phone said - well you may have a faulty modem. You'll need to take it to a
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store....Yea right...
Anyway, I visited Verizon this morning. Within 10 minutes, they had this mobile modem set up for me. Guess what - 1/2 THE PRICE OF THE
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SERVICE.
Anyway, I came home; set it up on both my work and home computers and it was off and running within 30 minutes.
No phone calls - no off shore accents with please repeat over and over....
THIS WAS THE WORST CUSTOMER SERVICE EXPERIENCE I EVER HAD. AND JUST THINK I WAS AN 8 YEAR CUSTOMER. THEY WILL NOT STAY IN BUSINESS LIKE THIS. VERIZON NEEDS TO ADVERTISE THEIR $20 A MONTH MODEM. I WOULD HAVE SWITCHED YEARS AGO IF I'D KNOW I COULD HAVE GOOD OR BETTER SERVICE FOR 1/2 THE PRICE.
- Rhonda S.
D

Rating
I was finally given correct information to receive sound but it isn't permanent. At least 60% of the time I have to go through hoops to fix the problem. I have not moved or changed any wiring between the cable connection or between my TV and peripherals. It's very annoying and I am very seriously considering cutting the cord with them.
- Donna K.
B

Rating
Ok, I like that they actually, especially recently, started to paying more attention to keeping their customers happy(er). I received a courtesy call to review my service and ended up switching to a better and cheaper service, I've been using old package and had no idea that its OLD and I can get better for less. Sounds too good to be true, well it kinda of is too good.
The switch wasn't smooth at all. I like
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, been their customer for many years, I like how they have improved and their Internet Speed in our area is still the best. But their customer support and service "road" wasn't always so "nice and paved". Their customer support unfortunately still desires to be better even though service itself much improved that's why i am still sticking to them.
The below is my 'story':
One bright and shiny day few months ago I received email from
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that made me happy. They were increasing my Internet Speed free of charge to up to 100MB down from 30 which was 3 times jump, or so called "Performance Internet" package. I was HAPPY! Thank you,
Bonney Lake Internet Service Providers Provider Name Locked
! I wish I knew what would happen soon after. It was during the time when Game of Thrones season was still on and my wife and I were enjoying watching the show for free. Then one night it just suddenly stopped being free. I went to the internet that same night and tried to verify if I can access it online. Website told me that I need a subscription, I said OK, and then it said - everything appears to be in order. Hey fun! We were able to watch GoT eposiode that night for free again on TV. No call was made to
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that night.
Then next time episode aired we couldn't watch it again, said subscription is required. Ok I finally decided to call
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. Long story short they've added 10$ promotion to account and said that we could use this for a year. FUN! Game of Thrones and actually the whole HBO on Demand was free now.
Then shortly after a few days or so, my Internet speed drops back to 30Mb/sec. What? Must be mistake... Let me call
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. This is when the roller coaster begun. Let me tell you, when
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gets something right and straight its golden, it works for years. But to get it solid and straight you may need to get through the h*** of fiery lakes and smoldering pipes of customer support MULTIPLE times!
So soon after Internet Speed drop
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calls me with a courtesy call to review my account since "I've been such a loyal customer for many years (ComcastTM)". Long story short I find out that I was never supposed to have such good Internet Service, it must have been a mistake... "or was it?" that's why account was reverted back to basic package most likely. First we
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on Demand (must have been a trial that we had no idea it is a trial? then we get email for internet speed increase, then it drops and
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calls few days after? That's too many coincidences.
So I talked with the lady for a while and she actually explained that I am using old package which is more expensive so she can switch us to triple play. Well great, I can disconnect from Vounage (they were great!) save some money on overall bill from
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and then lady assured us that our Internet will be performance package and all will be golden... Right... After the switch speed fell back to a regular up to 30 down again and I've had to call multiple times back until they finally managed to transfer my phone number from Vonage. When I called back angry last time it ended up that phone number transfer was not registered correctly etc etc etc. I could probably write a book about
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support.
But they are not the only company. As more layers you have in a lettuce of your customer support as more internal miscommunication and dumbcrackery company will have. Its same with Microsoft and any other company that outsources their customer support personnel across the
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. So yeah. I love
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for a good improved service but I also hate them for messed up customer service. And its just sounds stupid when these guys and
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that talk with you every single one of them assure you that everything will be resolved during the call and you will be the most happy customer. The butt kissing is simply ridiculous. One thing politeness and professionalism and another putting way too much butter on your bread to the point where it starts to melt and drip over so to speak.
As many times I've had to do some major change to my service it was ALWAYS some kind of a problem and if I wasn't persistent enough it would just keep hanging and nobody would ever fix it for me. I've always had to call back multiple times until I hammered that nail into the ground and things were DONE.
So, hope you enjoyed my story.
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has great Internet Service and Cable quality is great too especially HD channels. But customer support layered lettuce mess if just a nightmare to get through and unless you are persistent and keep calling and annoying them you'll sit and wonder "What the heck is going on"...
Best wishes,
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.
- Andrejs S.
B

Rating
I needed to cancel my TV service and keep my Internet service. The sales
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helped me promptly and took care of my request. He did not attempt to sell me anything or persuade me to keep the TV service. Other than the cost of the services, as I have no other options at my current location, I am pleased with the products.
- Edward T.
A

Rating
I talked online to contact us , it went very well No one could confirm what my bill would be since it doesn't go out till the 13th, but I could figure out the credit to my current bill would only be $9.00
- Linda W.
A

Rating
The technician, after trying several scenarios to get the move to play, told us that he was not able to do so at that particular time, however, he said he was pretty sure that the head office could fix the issue on Monday. We did try to play the movie on Monday evening (it worked!!!) and shortly after we finished watching the movie, the tech called to inform us that the problem had been resolved. I thanked him for his follow up of the situation and his return call and informed him that we found out that the problem had been fixed since we had just watched the movie that we had been trying to see.
- Mary D.
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All Internet Service Providers in Bonney Lake, WA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

A Visual Advantage

1817N 204 Place
Seattle, WA

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

All-Comm Northwest, Inc.

11220 - 241st Ave. Ct. East
Buckley, WA

Amazon Business Services

41325 clear water way
Austin, TX

Angel Computer Systems Inc.

9125 39th Ave SW
Lakewood, WA

ATI | Abasys Technologies Inc

800 Bellevue Way, Suite #400
Bellevue, WA

AVAUNT TECHNOLOGIES, INC

1117 Broadway
Tacoma, WA

Bayne Junction Woodworks L.L.C.

po box 106
Ravensdale, WA

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Big Mountain Web Hosting and Design

PO Box 731121
Puyallup, WA

Bradley Networks

9129 2nd Pl SE
Lake Stevens, WA

Cable Seattle

Seattle, WA

Cable TV Seattle

Seattle, Wa

Chicago B2B Services

Hanover Park, IL

Classof1

1100, 112th Avenue NE, Suite 100,
Bellevue, WA

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

Coho Networks LLC

13500 SW Pacific Hwy
Portland, OR

Comcast

471 Olive Way
Seattle, WA

Comcast

1892 S 48th St
Tacoma, WA

Comcast Bellevue

103 Bellevue Way NE
Bellevue, WA

Comcast Bothell

10109 Main St
Bothell, WA

Comcast Bremerton

1225 Sylvan Way
Bremerton, Wa

Comcast Everett

2817 Colby Ave
Everett, WA

Comcast Federal Way

31423 Pacific Hwy S
Federal Way, WA

Comcast Lacey

4224 Pacific Ave SE
Lacey, WA

Comcast Lakewood

6115 Motor Ave SW
Lakewood, WA

Comcast Olympia

1000-1048 Capitol Way S
Olympia, WA

Comcast Puyallup

702 S Meridian
Puyallup, WA

Comcast Redmond

Redmond, WA

Comcast Redmond

14870 Northeast 95th Street
Redmond, WA

Comcast Seattle

810 4th Ave
Seattle, WA

Comcast Seattle

400-498 Spring St
Seattle, WA

Comcast Seattle

300-398 Spring St
Seattle, WA

Comcast Tacoma

1101 Pacific Ave
Tacoma, WA

Comcast Tacoma

1130-1132 Broadway
Tacoma, WA

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA

DEVORE NETWORKS LLC

20126 BALLINGER WAY NE
Seattle, WA

Directv Seattle

925 4th Ave
Seattle, WA

Discrete Dynamics LLC

2800 1st Avenue, Box C-12
Seattle, WA

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dish Network Seattle

488 Winslow Place North
Seattle, WA

Dish Network Tacoma

1101 I St Trans
Tacoma, WA

DSL Seattle

Seattle, WA

dvaDataStorage

14053 97th Ave N E
Kirkland, WA

EARTHLINK

1375 PEACHTREE ST NE
Atlanta, GA

Fast-teks On-Site Computer Services

27177 185th Ave SE
Kent, WA

ForbenMedia

7401 Summerhill Road
Boston, GA

Frontier Communications

Mountlake Terrace, WA

Graemouse Technologies, LLC

10116 36th Ave CT SW #B12
Lakewood, WA

Green IT Consulting

6415 Silent Creek Avenue
Snoqualmie, WA

Green Website & Graphics Design; Online Marketing

205 N Argonne Rd
Spokane Valley, WA

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA

High-Tech Living Experience

P.O. Box 14534
Bothell, WA

Homemade Design

41 Monument Ave
Boston, MA

HomeNet

5222 17th Ave S
Seattle, WA

Hood Web Management

10007 35th Ave SW
Seattle, WA

Hosting42

P.O BOX 7175
Kent, Wa

IntegrIT Network Solutions, Inc

3715 196th St SW
Lynnwood, WA

Intra-Designs

2011 106th St S
Tacoma, WA

ISOMEDIA

2033 6TH AVE
Seattle, WA

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV

Kayzoe

13261 NE 20th St
Bellevue, WA

Kinsey Street Online Marketing

7829 Center Blvd SE # 170
Snoqualmie, WA

KV Web Services

18422 Champions Dr
Arlington, WA

Legal Shield

10900 Kuhlman RD SE
Olympia, WA

Leo Rockets Design

18540 NE 58th Ct
Redmond, WA

Liberty Mutual Insurance Co

14900 Interurban Ave S
Seattle, WA

LXi Soluition

Kikrland, WA

Monetizer!

Everett, WA

MorBiz

13419 Holmes Point Dr NE
Kirkland, WA

More Than Audio

12321 36TH AVE NE
Seattle, WA

Multimedia Circuits and Systems

706 136 PL NE
Bellevue, WA

Multimedia Circuits and Systems

706 136 PL NE
Bellevue, WA

Net Zero Impact

10508 Exeter Ave NE
Seattle, WA

NetSearchers Inc

800 5th Avenue
Seattle, WA

Northland Technologies, Inc.

15195 Sunwood Blvd., Suite 23
Seattle, WA

Northwest Computers

11819 9th Ave Ct East
Tacoma, WA

NORTHWEST QUALITY PAINTING

12317 8TH ST E
Puyallup, WA

NuOz Corporation

15801 NE 85th St
Redmond, WA

Online Savings

Bothell, WA

Performance Media Placement

23172 Plaza Pointe
Laguna Hills, CA

Phone Service Seattle

901 5th Ave
Seattle, Wa

Plambeck Consulting

5309 155th Ave NE
Redmond, WA

PNW Design

Puyallup
Puyallup, WA

Pre-paid Legal Services, Inc.

13203 97 Ave NE
Kirkland, WA

Project Bionic

117 N 36th St
Seattle, WA

Realite Networks, LLC

2315 Western Ave
Seattle, WA

Root Consulting, LLC

18716 80th ave NE
Kenmore, wa

Seattle SEO Consultant

2608 2nd Avenue, Suite 192
Seattle, WA

SEO Bandwagon

20004 2nd Ave S
Des Moines, WA

South Hill Satellite

10211 128Th St E
Puyallup, WA

T MOBILE

12920 SE 38th St
Bellevue, WA

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11
Mt. Laurel, NJ

Tattletale Marketing

1017 188th St. Ct. E.
Spanaway, WA

THE COMPUTER WIZARD

21425 115TH PL SE
Kent, WA

The PDM Group LLC

4727 East Bell Road
Phoenix, AZ

The Right Way to Write

30 East Georgia Street
Indianapolis, IN

The Website Center

3214 West McGraw Street
Seattle, WA

UnaDomanda Website Services

7511 Greenwood Ave N #105
Seattle, WA

Verizon

32275 32nd Ave S
Auburn, WA

Verizon Fios Bellevue

9 103rd Ave NE
Bellevue, WA

Verizon Premium Wireless Retailer

311 River Road #101
Puyallup, WA

Visualwebz LLC

Renton, wa

Webb Design

PO Box 690661
Tulsa, OK

What to Do Media, LLC

P.O. Box 6569
Kamuela, HI

WL Marketing

601 Union St. Suite #4200
Seattle, WA

WR Services

8823 18th Ave SW
Seattle, WA

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive
Rockville, MD

Your Wireless Store - Dishnetwork Retailer

32610 Pac Hwy S
Federal Way, WA
Bonney Lake Zip Codes

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