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Also, during the bidding process,
The whole process went smoothly - finished almost on time and on budget.
When it came to the bill, I requested a copy of the gutter he had purchased. He said he couldn't do it as the company had to pay for it. Also he said he wouldn't charge for the time he was gone. The total time from start to finish, including picking up the gutter was 2 hours. I did however get a $25 discount.
A couple of days ago, I got a follow up call from the office and said I had requested a copy of the gutter. I was told they charge extra for the supplies and therefore I couldn't have a copy. I paid for the time he picked up the supplies so I felt they shouldn't add a charge for the supplies they picked up.
At that time I was told there was a 2 hour minimum charge so that is why the bill was so high. I feel since I had him place the gutter on the shed instead of wasting his time and going back to the office I shouldn't have to pay the 2 hour minimum charge. Yes he was here 2 hours but he told me he wouldn't charge while he was in the office. So I guess it is a standoff.
I would not think twice about using them again or referring them to other people.
I had a utility faucet that was dripping, he inspected the hoses and replaced the faucet. No problem. I had a couple of electrical boxes that weren't working, or were dislodged. He replaced the dimmer (asked for), and corrected things. I had some issues in the plaster, some drywall exposure where I'd had minor water damage. He cut it out and applied mud. I had a garage door with a big gap at the bottom, where I wanted a door sweep. He chose a high end sweep, cut it to perfect size, and put it right where he needed. I had issues where I wanted to do some weatherization, he took care of some problem area.
And he did everything with care and skill. I've more projects on the way, and I've already asked for work from him again.
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Federal Way, WA