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That Wednesday I received a text message from our appointment to that afternoon because she was closing on another job that morning and had to do a walk through. She said she was thinking 1:00. In my experience, a vendor would have known that they would be done with a job and have scheduled a walk through more than an hour before doing walking through. There was no apology for the inconvenience or inquiry as to what time might work with my schedule. I told her that we were not available that afternoon. She replied a few hours later saying that she needed to look at her calendar but she was thinking Friday morning.
She didn't get back to me to let me know if that was going to work or not, so Thursday evening I texted her back saying that I hadn't heard anything so we would cancel our appointment. She replied with "I said friday morning." I let her know she never followed back up with me after needing to check her calendar and, with no apology for the inconvenience of canceling on me with only one hour's notice, that we were not interested in working with a company that lacked customer service and that we were canceling our appointment. These are the responses I received: "Check my testimonials..my service is superior. Thank you!" and then "I told you I needed to cancel. Thats fine..you seem very impatient."
I am appalled at how unprofessionally this company has acted. Had
We are grateful for the job that he did and have recommended him to anyone considering a change to their kitchen or bathroom cabinets.
I should note that I first consulted with Home Depot to do this job, but the price they gave me was higher, and they did not have the same range of materials available to give me the counter top I wanted (surprising, right?) I'm so glad that I came to Angie's List and found this company. Best decision I made in this whole renovation process. I am so happy with my new kitchen!
The cabinets look great. They took the fronts of the cabinets/drawers for about 2 weeks, and painted them off site. They returned for one day, and painted all the surfaces that could not be removed. The cabinets are very smooth, including doors that had glass. I don't think you could tell that they were spray painted. Somehow, they taped off everything so that they were able to paint all kinds of surfaces (including custom wood paneling on our refrigerator) without any overspray.
I had one other bid for a similar amount from another highly ranked angie's list company, but
This company was also very professional to work with. For example, we were leaving on an airplane trip on the day they did the in-house painting. They seemed happy to show up at 6:30 am, when we were departing, so I made plans to meet them, but emphasized that we would need to leave at 6:30 am. Mr.
Finally, and this might seem like a small thing to some but it was important to us, they never left a single day without cleaning up after themselves. While living through a construction project is always challenging,
Give these guys a shot. You won't regret it!
The job was completed on June 27, 2014. I informed
We think we're the best, and we can prove it.
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