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I paid extra to have a storage platform installed over the insulation. It was not done to my liking and did his best to satisfy me - without complaint. I appreciated that!
Scheduled for 8AM on SATURDAY MORNING!!!
Being able to schedule Saturday morning worked great with my schedule.
Found our from wife Saturday was going to busy so I called
He offered to come at 8AM the next day on Friday morning!
Punctuality and even being early earns big points in my book.
He originally told me on the phone he would have to cut small holes in the interior walls to check which he would then patch after the inspection.
When he arrived he told me he could check my house from the exterior and I would not have to be present.
That allowed me to leave and make it to work only slightly later than normal.
Received a phone call in the afternoon from again from
Love it, can't beat it.
I asked him about a small job I needed a General Contractor for and he said he would get back to me with a price. This was earlier today and he said he would call me tomorrow.
So far so good, I will call again in the future if the need arises. An honest man stays in my phone book until he shows me he doesn't' belong.
We never saw him again. Not once, not ever!
That was our first indication that red warning lights were coming.
Third Issue... The wrong filter system was installed, which was discovered by MY HUSBAND 2 days after the install.
Fourth Issue... Promises and more promises to get someone out to fix it .... about a week later
Fifth Issue...The Operations Manager,
Sixth Issue.. One week later Man arrives with filters, but cannot install them...He does not have the training to put a component in place and there is a part missing. He leaves the box of filters in our garage and drives away.
Seventh Issue...Appointment is made to get a trained filter installer out to the house....First appointment, they cancelled.. Rescheduled for friday of that same week. They cancelled again... I am so mad by now I am calling ARS and I end up talking to
Eighth Issue...We call
My husband talks to the customer service team because now we are worried about a lot of water condensation on the ground next to the unit and tons of water sitting under the new AC. My husband requests the original Installation Man and is informed that
It has been FOUR DAYS now and it is working and mysteriously...there is a LOT LESS water on the ground....I should have went with Air Rescue.
But, I think the straw that broke the camels back was when the crew from the first day came into our home and asked our contractors to help them "fix" their truck so that it would work better. So we are paying our contractors $45.00 an hour to work on our remodel and they are out there working on
We have to have insulation blown into the attic when this job is done. Needless to say we will NOT be using
I feel that a company good customer service would have still performed the audit using my deal since I had originally had the audit scheduled within the time frame and had no way of knowing they would not be able to perform the audit until I got a new furnace. Also, the serviceman said he would come back when I fixed the problem. And, of course, getting a new furnace cannot happen overnight so it took me some time until I could schedule the audit again. I feel they should have honored the deal.
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