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Carpet Cleaners to Avoid

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4

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Over 194 reviews for
Chester Carpet Cleaners from people just like you.

A
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did the move-out carpet/tile cleaning for me. He did a great job, on very old carpet. He was able to get out some stains as well. He added" some special formula to those spots - without my having to request it. We were renters, and the carpeting was old and not in great shape to begin with. He made it looks as good as possible! You could tell from how clean and organized his truck is, that he is a perfectionist. You'll be very pleased if you use his services. I definitely will do so again! and
was the nicest guy!

-lianda L.

D
"Well 2 gentlemen came in they did their job withing less than 2 hours, but I found the work quality is poor. Some parts of my kitchen looks the same as it did before" they came in , So I called them back since they warranty their work up to 2 weeks or so , and the gentleman also said they can come back to retouch because sometimes, they do miss things. I was fine with this, but I have been calling for 2 weeks and he keeps telling me he not in the area. So bottom line he never came back. So poor customer service. So I would not recommend these steamers, because i think people need to do a decent job to get a satisfactory remark.

-Preethi N.

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Angie's Answers

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use peanut butter (really, use it right out of the jar) or mineral oil or vaseline. any of these types of oil will get the gum, will not harm your carpet, and can clean up with soap and water. the other alternative is to very carefully cut it out with a sharp razor knife or a hobby knife (better, has more control) and then a carpet rake. it may take a little extra work to remove the gum using oils or knives, but, it will remove the gum.. also, try "goof off". they make a water based product now. i've been doing apartment maintenance for 28 years and have learned a few tricks and old time remedies. try the products in an inconspicuous area and clean afterwards to satisfy your apprehensiveness. it won't hurt my feelings at all. i felt the same way when i heard it.
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Carpet Cleaning reviews in Chester

A

Rating
I'm very pleased with the overall service. They called and asked it they could come an hour early (appt was scheduled between 11-2). Semir and
Chester Carpet Cleaners Provider Name Locked
came at 10:00 and helped me move some of the little stuff since I wasn't total ready for them. Very courteous, professional and knowledgeable. After cleaning the carpet, Semir explained that we would see a difference in the carpet pattern in heavy traffic areas due to use and age of carpet (13 yrs old), It was good to get this explanation since I have had the carpet done many times and felt that they didn't do a good job on these areas. All stains were removed, except two, and the explanation for not getting them out was acceptable (hair dye!). They cleaned and applied protectant to my very large sectional. They gave me a demonstration of their tile/grout cleaning which was amazing. I had requested this when I made the appt. They did not try to sell me any additional services. No sales pressure. Semir took me from room to room to make sure I was happy with the results. I did not see any issues. Their set up was very smooth. They had a foam tube that they put around the open front door to keep the heat in as much as possible. They also placed foam protectors around the corners and furniture to ensure their hoses did not damage anything. I hadn't seen that before. Price: I had five rooms and a very small hallway cleaned for $231.00 which seemed fair. The sectional cleaning and guard was $256.00. Yikes! That seemed high but I've never done such a large sectional before. I had them give me a price on doing my 4 area rugs. I opted not to do them because of the price. These are inexpensive rugs and the large one (7' x 10') was quoted at $80.00. I also decided not to have my kitchen counters and island tile and grout cleaned due to price. They quoted $250.00 which seemed very high to me. Again, no pressure to get the service done (except by doing the demonstration since they looked SO clean). I would not hesitate to use
Chester Carpet Cleaners Provider Name Locked
-Portland again, but I would make sure that I got Semir
Chester Carpet Cleaners Provider Name Locked
and
Chester Carpet Cleaners Provider Name Locked
. These two were outstanding!
- Sandy B.
A

Rating
The provider was able to schedule us, next day, on short-notice. They arrived at the designated time, and performed all the services efficiently and expertly. Both gentlemen were very polite.
- Brian B.
B

Rating
1 1/2 hours late from time frame given. Called to verify appt. no answer but did call back 15 mins later.
He did not use truck mount equip which I find much more powerful.
Had to ask for him to readdress spots that did not come out. He did so nicely but why did I have to ask. The high traffic areas did not come clean. It was very late in the day and I didn't have the time to keep asking him to redo this and that. He used a special cleaner on the spots redone and they did come clean. If he had used that on the high traffic areas they would be much better than they are.
The carpet is much cleaner but I will probably have it redone in a couple of months.
- George W.
D

Rating
I was NOT happy with this provider. Their motto seems to be "when in doubt, blame the customer. Because we are never wrong".
They came while I was at work, and my mom managed them while they were here. They treated her rudely, first of all, when she asked questions about their work. After they had already cleaned one of my sofas, they then decided to inform my mom that it was a slipcover and I should have just removed it and washed myself in the machine. They said I should have done more research. The couch was left looking worse than when they had found it.
My nursery carpet had many baby spit-up stains and one poop stain. All of this was pointed out by my mom at the beginning of service. They rudely told her that again, I should have researched better, and told them I needed a different treatment. I thought THEY were the carpet experts, right? When I tell them I have baby spit up and poop stains on my wool carpet, isn't it their job to tell me their professional opinion on what would work best?
Needless to say, the poop and spit up stains were no better after they left.
The only single treatment that was worth any money was they did a decent job cleaning my larger couch downstairs.
I called
Chester Carpet Cleaners Provider Name Locked
to talk about my disappointments and ask how they could remedy the situation. I was treated rather brusquely by the manager, who told me they would see when they could fit me in, because this would be a "free" service. I pointed out, the service was NOT free, they would just be completing what they should have done in the first place. He finally changed his
Chester Carpet Cleaners Provider Name Locked
and scheduled a return visit. I made sure to be home for that one.
The original provider returned to my home. I could then see for myself that he was not nice, not helpful, and I felt very uncomfortable having him in my home. When I brought up the fact that he should have advised us about the slipcover treatment, he said, "9 times out of 10 it is the customer's fault for not hearing us right". Can you believe this company??? This is how they treat paying customers.
He improved the spit up and poop ever so slightly and I escorted him from my home. I never want to deal with these people again.
DO NOT USE THEM. NOT nice people.


- Arturo B.
A

Rating
The carpet in the front room looked amazingly NEW again and the smell has been greatly minimized, thanks to Mahlon's careful steam cleaning and the odor neautralizer! The Toyota's upholstery also looked brand new and Mahlon even steam cleaned the fabric on the doors, which was a nice added surprise! This provider is truly a FIND!! He's honest, prompt and does EVERYTHING HE SAYS he'll do! I am happy to give
Chester Carpet Cleaners Provider Name Locked
my highest recommendation! Thank You, Mahlon.
- KHRYSTLE H.
A

Rating
Provider arrived on time. Professional, moved to the job without a lot of chit, chat. Answered my questions. I would use them again.
- Teresa L B.
A

Rating
Friendly, easy, professional, amazing service! I started out with a small job for an immediate need but I know where I will be going from now on for all of my floor cleaning needs! Thanks!
- William E.
A

Rating
had a lot of old stains in my carpet from kids and pets. I had really given up hope that they would ever come out. I had used other carpet cleaning services with little success. The stains would always reappear over time.
They sent out two guys named
Chester Carpet Cleaners Provider Name Locked
S and
Chester Carpet Cleaners Provider Name Locked
. They were both very professional from the time they arrived. I walked through my house with them and we discussed what the best process would be for each of the problem areas. They went to work and had it done in just a couple of hours. All of the stains came out including a rust stain that was left behind from a previous carpet cleaning where that company left a metal foot on a
Chester Carpet Cleaners Provider Name Locked
to sit on the wet carpet.
I wanted to wait to submit my review because I wanted to see if the stains would reappear as they had in the past. They didn't! I couldn't be more thrilled with the results. I will definitely use them again and refer them to my friends.
- Jennifer R.

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