Home Security System reviews in Woodbridge

F

Rating
These folks need to be out of business. Okay, the sales people are relentless - give them your number, I dare you. They will not leave a voice message & they called every 8 minutes until I answered. Once they have you on the phone they're the typical bolierroom dirtballs - they push, push, push, push..........and then push some more. The person I dealt with was
Woodbridge Home Security Companies Provider Name Locked
- pushy & clueless when it came to technical information.
They claim to had a 60 day money back gurantee so I gave it a shot.......I mean how wrong could 4K reviews be?
I did explain cell coverage is poor in my house & odds of success were low. Turns out I was correct. In less than an hour using the console I discovered it wasn't going to work. Contact
Woodbridge Home Security Companies Provider Name Locked
- her response is I'll have support contact you.......
Woodbridge Home Security Companies Provider Name Locked
, ah, how? You have a cell # & if that worked in the house I'd be keeping the alarm -
Woodbridge Home Security Companies Provider Name Locked
. Okay, I'll call them myself as I can see the sale folk are some dim bulbs. Call support & get
Woodbridge Home Security Companies Provider Name Locked
. Okay, I get the FedEx label & we're good to go. I live in VA & it arrives back to them next day.
Ten days later nothing........AND........
Woodbridge Home Security Companies Provider Name Locked
,
Woodbridge Home Security Companies Provider Name Locked
, they billed for a month of service.....a service I never activated. Try to contact
Woodbridge Home Security Companies Provider Name Locked
= ZERO response. Okay guess we'll have to go the dispute route, great that's a lot of fun (not).
Maybe they are good when things go right but the sign of a good company is when things don't & these people exhibit all the hallmarks of a basement bolier room operation. Trust them if you want but if they refuse on a refund what are your chances when some actual emeergency happens? ZERO would be my bet.
- Erik S.
C

Rating
I am extremely dissatisfied with this vendor. I have had issues since the building of my home over a month ago. I had a new home built and Vector was the preferred alarm company. We did have several delays in the building process (supposed to move in sometime in March '12 and did not get in until December '12). There are a few issues, and this happens to begin all of them. According to Vector's records, our service (and thereby warranty) date is March '12. This means that I had a bill for 9 months which
Woodbridge Home Security Companies Provider Name Locked
took care of for me. Unfortunately, he did not change the service date to December. Also, some of the components were not working / installed correctly, so I refused to pay the bill until everything was working. Again,
Woodbridge Home Security Companies Provider Name Locked
handled all of that, but again, did not update the proper service date. One of the components was the touchscreen in the Master bedroom, the other was the thermostat. I have had this system now for roughly 10 months, and the thermostat is constantly resetting itself. I get email notifications that at first I thought were the 'emPower' notifications letting me conserve energy. They subject line states that the thermostat temp was reset to 80.0F, and then another stating 72.0F. Well, it turns out, that is just the thermostat restarting. I have opened two tickets with Vector w/r/t the issue with the thermostat. The first ticket was met with a response
Woodbridge Home Security Companies Provider Name Locked
to 'your settings are wrong', and the second with 'a third party installed your thermostat, take it up with them'. Both of these statements are incorrect. The settings are not the issue, and the thermostat was replaced by Vector when the touchscreen device was finally installed because the original thermostat was the wrong model. The support staff are sticking to their guns and going by the paperwork which means that my service is now out of warranty, because according to them it is almost two years of service, Not to mention that I have made multiple updates to the service tickets, for over a MONTH now, with ZERO contact from Vector. I called in this morning, and was told that the ticket numbers that I provided, from the alarm.com website, were not ticket numbers that vector uses. This is infuriating to me. Not to add, with this current cold snap, if my thermostat goes out, we have no heat. This is completely unacceptable. I would not recommend anyone using a service that is this unorganized or unwilling to respond to a paying customer.
- Patrick M.
A

Rating
Foster staff were very helpful, offered excellent advice on interior design and clearly enjoyed their work. The Foster showroom had a large, varied suite of materials from which to chose the tile, paint, plumbing hardware and wood paneling grains / colors. Legal matters also were handled very professionally. We knew exactly what was going to be done, the precise phasing of the work and had selected all the materials well before project start. The project manager and the lead carpenter conducted a walk-thru with us before project start to explain how each part of the project would be done and to confirm work site conditions. The lead carpenter briefed us each day on progress, consulted with us when he found a condition that had not been visible during the walk-thru and made great suggestions for small changes to the design plans that resulted in improving the final look in the rooms. We reviewed the project blueprints with the project manager before we signed the contract and then reviewed the blueprints and project schedule with the lead carpenter at least weekly. So we knew the precise status of the project from start to finish. All materials were on hand when the project started. Progress payments were built into the contract and were based on satisfactory completion of tasks. At the end of the project we put only three minor things on the punch list. The lead carpenter identified two of them as we had not noticed them.
This was a great experience for us.
For our next remodeling project we'll go to Foster. No need to look anywhere else.
- Lawrence S.
A

Rating
We have been using them for the past 5 months; the customer service has always been really friendly. In comparison, I don't think they are more expensive, and we have never had an incident where any one had tried to break into our home, or we have never had a fire, to put them to the test of how good their service was or how reliable they are.
- David H.
A

Rating
Hated salesperson made promises that couldn't be kept, installation crew was wonderful even though it took two days instead of one and they were very understanding of me being upset with salesman
- DANIEL J.
A

Rating
Technicians very courteous and friendly. They showed up the next day and had the system installed in a couple of hours. Have had no problems with the system at all.
- JEFFREY H.
C

Rating
Salesman & technician were very professional, as was the company owner, when I got through to him, but I have to rate the overall experience as 'average,' primarily because of the responsiveness (or lack thereof) of the office staff when I encountered a pricing/service discontinuation question, and promises made by the owner to reimburse me 2 months' monitoring fees were not followed through on. As to whether or not I'd recommend them, or use them again, remains to be seen, depending how my experience is, going forward. I indicated 'yes' primarily because 'TBD' wasn't an option.
- Carole S.
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All Home Security Companies in Woodbridge, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Security Home Security

3525 Ellicott Mills Dr
Ellicott City, MD

5 Star Security

PO Box 99
Bluemont, VA

911 Lock

13778 Lambertina Pl
Rockville, MD

A HOMELAND SECURITY INC

30 spinning wheel ct
Germantown, MD

A&A Auto Services

4107 Baltimore AVE
Bladensburg, MD

A.P. Security LLC

11564 Overleigh Drive
Woodbridge, VA

A1 - Simco Electric Inc.

5117 Yorkville Rd
Temple Hills, MD

A2Z Renovations LLC

25 Narragansett Blvd
Portsmouth, RI

Absolute Electric LLC

111 Carpenter Drive
Sterling, VA

Absolutely Protected/Sensible Obvious Security

109 Hampshire Square
Leesburg, VA

Accurate Computer (Richard Roseen)

4518 Gage Rd.
Alexandria, VA

ADT

13416 Occoquan Rd
Woodbridge, VA

ADT

Yorktown Heights, NY

ADT Alexandria

3601 Eisenhower Ave # 300
Alexandria, VA

ADT Alexandria

1501 Mt Vernon Ave
Alexandria, VA

ADT Alexandria

2 N Clarens St
Alexandria, VA

ADT Alexandria

911 King St
Alexandria, VA

ADT Alexandria

118 N St Asaph St
Alexandria, VA

ADT Alexandria

110 N West St
Alexandria, VA

ADT Alexandria

3701 Mt. Vernon Ave
Alexandria, VA

Shop Local Home Security System Services in Woodbridge, VA

Woodbridge Zip Codes

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