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Winchester Window Replacement Articles
I contacted about the product. Ultimately, I chose
The replacement of a single window (about 50 inches wide) took 7 hours. I was left with a window with the wrong color flashing and a dirty house. The installer left dirty hand prints all over the white trim around the window, black foot prints from dirty shoes on the rug pads (thank goodness I rolled up the rugs), left a trail of dirt and wood shavings on my bed, the floor in my bedroom and the stairs. There were sweaty hand prints on the glass on the window he installed and on my front door. He borrowed a broom to clean up the debris that was in my driveway. The window was installed with the wrong color flashing. The flashing on my other windows is an almond color and he installed a vivid white flashing -it was very noticeable. I called the company before he left and spoke with the owner who told me that I had ordered white flashing. Even if I had ordered flashing that didn't match the rest of my house (which I didn't) shouldn't a window salesman have pointed out that one window on my house would look completely different than the others? I refused to pay the other half of the bill until they fixed the flashing with a more appropriate color. The salesman came out the next morning and could not explain why the wrong color flashing was put on the window - he remembered holding up color samples and taking a picture of my house when I ordered the windows. Had the story ended here I would have given them an overall grade of a C....unfortunately the disappointment continued
4 weeks after the initial installation, the company called me to let me know that the correct screen and flashing color had arrived and we scheduled for the installer to come on 8/23. The installation was scheduled for 11am and the installer came at 11:45. It took him 2.5 hours to replace the flashing (which was the correct color this time), but it is the sloppiest caulk job I have ever seen. The caulk actually stands out when you look at it (second story window) from the ground. He told me that he thought the caulk job looked good and took a picture to show to his employer. Their sales team will tell you that satisfaction is guaranteed - I am not satisfied. Despite this I paid the installer because the company had a total of 9 hours labor time into this job and because I have a quality functioning window. I also believe that this is probably the best job they can do. Had the caulk job not been so ugly, I would have given the company a B rating because they came back and fixed the problem.
from a kitchen planner who would help me with cabinets, tiles appliances and everything one needs when redoing a kitchen. The next day I received a call from him. So very friendly and knowledgable. He helped me every step of the way. He
From building new walls and putting in a new door, to electric and plumbing. Everything done quickly and beautifully. Each day arriving exactly when he said they would. The kitchen looks wonderful I couldn't be happier.....Thank you
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