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He arrived when he said he would.
He diagnosed the problem, and decided that it was the router, and replaced it.
Repair service was covered as part of my subscription, so long as it was their equipment.
(I'm not certain of the date of service.
I feel I was scammed by this company and that the public should be aware. The company representative caught me at a booth at the Indiana State Fair. We wanted to upgrade our equipment. He told us we could pay the show special price of $50 instead of the regular price of $150, so we decided to do it. Upon returning home and checking my DirecTV account, I saw I was eligible for FREE upgrade, free installation and shipping at no cost. The representative said he didn't know anything about that and all he knew was he had to collect $50. I should add he was insistent on cash -- no credit card, no check and no billing to the account. I asked to explain the fee to me and he referred me to his office manager IN ARIZONA! I should also mention that this booth was totally under the DirecTV brand. There was no indication they did not work for DirecTV.
His office manager also could not explain the fee. I asked her if I ordered it online and had no fee, why do I pay $50 at a show. I also told her I felt I was being scammed, would like to cancel that order and have my money returned. At that point, she said she would have to talk to her supervisor and call me back. She did not call me back, so I called her the next day and got her voice mail and asked her to please return my call. After no response, I sent an email to the general mailbox detailing my complaint and asking for a refund. At that point, the owner replied via email saying the fee was non refundable and that was on the contract I had signed, therefore no refund. I told her, yes, it was on the contract, but the rep told me the fee was mandatory for the upgrade, not an application fee retaining a third party company. And that what he should have said was "you are eligible for a free upgrade, but we will handle it with DirecTV for you for a fee of $50." At that point I would have known this was a third-party vendor (for there was absolutely no way to know that otherwise) and refused the offer.
My complaint is this: this company represented itself as DirecTV, under DirecTV's umbrella, with DirecTV shirts, equipment, etc. there was never any indication I was retaining or working with a third party. As far as I was concerned, I was dealing with DirecTV. Since my upgrade was FREE from DirecTV, this company collected an illegal fee from me; therefore their contract was illegal and they should refund my money. In the future, they should explain clearly and up front, that they are not DirecTV, but a third party performing a service which could easily be done online by the consumer.
I have used Dish Net for over 15 years now and have always had good results with them and their techs.
In the process he knocked down an antique pottery bird bottle, broke that, didn't mention it. also when project completed he came to us with paperwork, indicated it was for his rating in order to be paid, did not even mention the fact that we were obligating ourselves to a two year contract @ $80 plus dollars! Had I known this prior we would have gone with another company
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Virginia Beach, VA
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