West Point House Cleaners

in West Point, VA

Sample Reviews

A

Rating
LIght language
with the cleaners. Maybe I wasn't clear, but maybe it was the language
. Nice folks, but focussed too much on some areas and missed others that were important to me. Generally good - was looking for a one-time deep-clean, not ongoing service.
- Jeremy S.
C

Rating
We tried the service for about three months and we continually had issues with something not being cleaned properly. For example, the rug in the foyer was vacuumed on top, but when I lifted it, there was a ton of sand and dirt underneath. The pendant lights in the kitchen would not be cleaned, or the dusting on the railing was not done.
I found the customer service to be extremely good as we would always either get the owner or he would call immediately back. He tried to make up for the poor service by providing a discounts on the subsequent cleaning, but it still didn't help that the cleaning was not up to par. I washed the floors each time after the crew left and there was not a single time that the floors were properly cleaned (the water was black! not even gray).
We had to skip a week of cleaning due to vacation and then the cleaning team showed up on a wrong day. It was quickly resolved, but just an example of the ongoing challenges in coordination. I think the tip off was that I needed the cleaning to be done on a specific day due to work schedule, but I was told by the owner that a better team was available the subsequent day. That implies that the team we were getting was less than great!
All in all, I would hire this company if I was ok with good owner service, punctuality, and reliability, and price, and less concerned with the level of cleanliness as a result of their service.
- Ivan P.

West Point House Cleaning Articles

House Cleaning reviews in West Point

B

Rating
For the price, the quality of the clean was only average. My last cleaning person did our home solo in 4 hours and charged about 50 less and did a much better job. For 4 people, the clean was just ok.
- JEANNE K.
B

Rating
Responsive in setting up the appointment and in rescheduling. Two guys worked fast, but thoroughly. Since I had fewer windows, they also cleaned the glass in the two storm doors. Hard to review the gutter work since I cannot see into them.

- Cheri A H.
A

Rating
on time, efficient and easy to communicate. end product was excellent, and I will be a return customer.
- CINDY S.
B

Rating
Initially difficult to schedule 1st appointment of Angie's list 2 appointment special (
West Point Cleaning Services Provider Name Locked
had to cancel 1st appt due to sickness, and over month later to reschedule).
2nd appointment is scheduled this upcoming week.
Overall, cleaning during 1st appointment was very good.
- gary B.
D

Rating
response from provider:
Hi
West Point Cleaning Services Provider Name Locked
,
Hi
West Point Cleaning Services Provider Name Locked
. I apologize for not contacting you sooner. We have been extremely
busy and it has shown in my ability to communicate. Right now we are not
accepting any new customers until mid-september. I truly cannot take on any more
customers at the present time, but would love to be able to help you at a later
date. I do apologize. We just cannot sacrifice quality for quantity. Our work
load lately has exceeded daily hours. A good problem to have but an exhausting
one. Again, I do apologize, and please, if we can help you later on, do let me
know.
West Point Cleaning Services Provider Name Locked
Crimaldi
Thanks,
West Point Cleaning Services Provider Name Locked

I don't care to share this review on your site, just wanted to give you feedback.
- Jo Ann D.
F

Rating
The good: they did an excellent job cleaning the bathrooms and vacuuming the carpets and mopping the kitchen floor. They added a little flourish by making fans of the tissue paper.
The not-so-good: Here is the full message exchange with only greeting and sign-offs removed.
----8<----
West Point Cleaning Services Provider Name Locked
7/3/2014
we have some space in the schedule for Wednesday
West Point Cleaning Services Provider Name Locked
23 at 2:00pm let us know if this day and time works for you...
Also, the coupon is for 2 Maid hours, we will send 2 ladies, it will be good idea if you have a priorities list, in case time is not enough for your whole house you can calls us at 703-470-0339.
West Point Cleaning Services Provider Name Locked
&
West Point Cleaning Services Provider Name Locked
7/4/2014
Thank you for your quick response. 14:00 on Wed 23 Jul 2014 works for me. Please call 703-968-0605 prior to arrival or 14:00 if delayed more than 15 minutes.
I presume that by "2 Maid hours" you really mean two maids for two hours, i.e. four man-hours (or maid-hours).
I will prepare a priority list.
West Point Cleaning Services Provider Name Locked
7/7/2014
Confirmed for
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23(Wednesday) at 2:00pm
West Point Cleaning Services Provider Name Locked
&
West Point Cleaning Services Provider Name Locked
7/7/2014
Thank you.
West Point Cleaning Services Provider Name Locked
7/22/2014
This is a just a remember you for your cleaning appointment for tomorrow around 1:30pm___2:00pm...
West Point Cleaning Services Provider Name Locked
&
West Point Cleaning Services Provider Name Locked
7/22/2014
Thank you for the reminder, however we are scheduled for 14:00, not "around 1:30pm___2:00pm". If you would like to reschedule for an earlier time, then please request this.
As requested, please call 703-968-0605 prior to arrival or at 14:00 if delayed more than 15 minutes.
West Point Cleaning Services Provider Name Locked
7/23/2014
They will be there at 2...
Thank you
this is just a estimated time so when they get to your house someone will be there waiting
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&
West Point Cleaning Services Provider Name Locked
7/23/2014
Three maids arrived at 13:19 - 49 minutes early - with no phone call in advance. They seemed either unaware or unconcerned about the scheduled time. I could not tell due to the limited English language skills of the one adult.
The other two maids appear to be children.
The adult advised that they would be working for 1.5 hours.
West Point Cleaning Services Provider Name Locked
&
West Point Cleaning Services Provider Name Locked
7/23/2014
"They will be there at 2... Thank you this is just a estimated time" makes no sense.
We scheduled for 14:00 and I requested a call prior to arrival and if more than 15 minutes delayed. That is how we arranged for someone to be here.
West Point Cleaning Services Provider Name Locked
&
West Point Cleaning Services Provider Name Locked
7/23/2014
Despite claiming that they understood the list of things to clean - http://pastebin.com/raw.php?i=C6gLdRzg - after going through the list item by item with much reiteration it turns out after they had finished and the younger ones had left the house that most of the items were not done.
There then followed much language difficulty with questions such as "Did you dust in this room?" with an eventual phone call and more difficuly getting answers to such
West Point Cleaning Services Provider Name Locked
questions from you, Aydee.
----8<----
The last minute attempt to change the arrival time from the clearly and repeatedly agreed time was unprofessional, as was the response to me pointing this out.
Not calling as repeatedly requested was unprofessional.
Arriving 49 minutes early despite this was even more unprofessional.
Arriving with three maids and saying they would be there for 1.5 hours was fine (since 4.5 man-hours is more than 4), though they did not stay that long.
After going over the list (http://pastebin.com/raw.php?i=C6gLdRzg) item by item repeatedly explaining what needed to be done in all rooms ("Whole House" on list) and each room (which I had labelled with Post-It notes) and identifying which items were the highest priority and emphasizing that no electronics were to be touched (as it says at the top of the list) with the "adult" cleaner and had her confirm that she fully understood, they went about their business unsupervised.
The next I heard from her, the younger maids had left and she was leaving. The effort necessary to have her come with me to quickly inspect the house and try to go over what was or - much more frequently - was not done was ridiculous. I literally had to beckon her every time I moved to get her to follow. As if that was not hard enough, the language
West Point Cleaning Services Provider Name Locked
was so high that she was unable to understand the question, "Did you dust this room?", yet she was able to and repeated tried to tell me how I could pay for more time.
A call to Aydee did little to help with the language difficulties, but eventually it was acknowledged that 4.5 maid-hours was only sufficient to clean one small and two half bathrooms, vacuum the carpets and mop a floor (though later inspection showed that they had dusted a few surfaces including electronics).
A small annoyance was that the bathrooms they cleaned were totally rearranged, that is they put every item back in a significantly different place, requiring me to put everything back.
Aydee and the "adult" cleaner were not at all anxious to address my concern that the three maid had only cleaned three bathrooms and two floors in (not quite) an hour and a half, but was very anxious to convince me that the other two very short, young, shy, maids who did not speak were adults - going so far as to get them to come back to the house.
As they left, they handed me a small bag of trash. I'm not sure from where this came as they did not appear to have collected trash as requested.
This is the first time I have hired cleaners and $99 for 4.5 maid-hours seemed like a good deal and the things they cleaned were indeed clean, however the experience is not one I would repeat at any cost.
- Reena & Andrew ?.
A

Rating
The crew enter and exit in a professional and unobtrusive way. They are efficient and thorough. The sales people are attentive, and responsive..
- Joe M.
A

Rating
West Point Cleaning Services Provider Name Locked
was our housecleaner for more than 5 years (found him on Angie's List). He did a good job consistently, at a reasonable price. He was flexible when we needed to change dates, and he called if he could not make it. I am pretty sure that one time years ago his crew must have cracked the glass on a small picture in the bathroom, because it disappeared and reappeared 2 weeks later with a new frame. He also did our final cleaning when we were getting the house ready for sale. That is the only reason we have stopped using him. We moved away.
- Daniel S.
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