"Every window and door in the house has been replaced in the past few years. If this vendor is not competent enough to see that the house has new windows, then one should be cautious about using them. Also, my experience is that when a vendor starts off ...more making false claims it just goes downhill from there, despite what all the good reviews say. "
Rated Review by Adam T.
"First of all, the salesperson was the least pushy of the ones we dealt with. Estimate was the cheapest of the four we had. Have had the windows for a few months now and have had no problems. Installation was professional as far as I can tell.
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Vienna Window Installers Reviews
"Couldn't have asked for better service. I hired them twice -- once to replace some old windows and cover the remaining good ones with vinyl, then to replace some siding. Knowledgeable and responsive salesperson; professional and courteous crew and supervisors; terrific and proactive home office. They weren't the less expensive, but they worked ...more with me to come close, so much so that when I needed the second round of work, I didn't even get another quote. They are simply the best, from quality to a job well done. I highly recommend this company, and I'll be calling them again when it's time for the roof. "
"Job was eventually completed, but I had to argue with them extensively to fix the fact that they blew the insulation into the baffling vents that they installed, restricting much-needed airflow. They had a big attitude about fixing it, and claimed there was nothing wrong with the insulation being in the venting. Really they just seemed to be in one ...more big rush the entire time, which explains the careless blowing of insulation into the baffling.
Stop rushing, it always comes back to bite you. "
"Overall having the windows installed was a GREAT experience. The sales person that came was very friendly and followed up on everything. If you use
make sure that you negotiate the extra labor warranty. Two days after we put down our deposit they had someone come out and measure our windows. About 4 weeks later the windows ...more came. We were scheduled for a Tuesday/Wednesday install, but they called and asked if they could make it Wednesday/Thursday install. We were ok with that. The day of the install the guys showed up at 8:15 and went directly to work. They stayed till almost 7pm cleaning up any and all debris outside. The next day they were done by 5pm. We were asked by
to open and test all windows. I asked the guy to go over with caulking everyplace that looked like it needed it. The guy was very friendly and did it.
Overall my experience was really good. BUT then a few weeks later we were getting quotes to do a side door. I brought in another company to give me a quote and he noticed the
sign we had up. (When you sign a contract with them they ask you to put their sign up for some time). He told me he could have gotten me a triple pane windows for the same price, with a very comparable window.
So, did I have AMAZING service with
, yes, but I wish I would have met this other company before. Overall though your service was good. "
are high quality, but the service (or rather lack thereof) from the front office is horrible. Before we began the project, there was an issue with scheduling and I had to threaten to cancel the entire project before I got a response. Now that the windows are in there is a short punch list ...more -- replacement of a track for the screen on a door and painting some replacement siding -- and I have not heard from them desipte repeated emails and phone calls. "
and the crew were pleasant, clean and timely. They came and bid the project and were willing to be flexible on start date. They filed the permit. Installation took a day and the worked straight through. They did a nice job of limiting the damage to the ground cover and work to make sure the process and permitting would go smoothly. ...more
Very satisfied and a positive experience. "
"About fifteen years ago , we had this same company remove sixteen original windows and replace them with new vinyl clad windows. They did an excellent job and the windows have held up very well. Because of this , we contracted with them again, this time to replace a front door , storm door and eight other windows . Although the price for the windows ...more have increased( not a surprise ) since we had the other sixteen installed fifteen years ago, the total cost for the whole package was quite reasonable. And like the last job, they performed the removal and installation extremely well. The job supervisor advised me of their arrival time in advance and arrived on schedule with two other employees. They unloaded the windows and doors in their respective installation locations, using floor covers where indoor access was necessary and when completing an installation cleaned up all debris. It was obvious that the crew was very experienced in their work. They were all very courteous and gave clear explanations to questions I had. They worked steadily on the removal and replacement of the windows and doors and appeared to be very conscientious about making sure it was done right. The whole job took about about eight hours and when completed looked very professional. I was very satisfied with their work and the quality of the doors and windows and would not hesitate to call upon them again for other remodeling if needed. The head of the company today was the same one in charge when I had windows installed fifteen years ago. It is obvious that his integrity, attention to detail and focus on ensuring that the highest quality product is delivered continues today.
"Excellent. Crew was efficient, quick, professional and cleaned up afterwards. Ed
was the sales rep/supervisor and oversaw the entire installation process. They even tried to fix a garage window that was loose in the frame for free (unfortunately it turned out to be more than a quick fix so they were unable to--I still am greatly ...more appreciated that they tried). Ed was very professional, friendly, and really worked to make sure I go the most window for my money; I will contact him in the future when some of my other windows need to be replaced. I would use them again and recommend them to others. "
".I obtained several bids to replace bay window that had experienced excessive wood rot over the 3 decades. Windows Universe fully explained their products that would meet my need and provided a competitive price. The office kept me fully informed as the windows were being built. When it came time for installation, they were quite flexible, adjusting ...more the date due to painting and other construction at our home. They came as promised and stayed all day until the job was done even though the outside work took place during a rather cold windy evening hour. The final product looks great and what is more important...no surprises, got what we wanted.