Marble And Granite reviews in Suffolk


What a Nightmare! We bought the granite countertops through Home Depot during a sales promotion. Home Depot used
Suffolk Natural Stone Tile Provider Name Locked
as their subcontractor. From the time we ordered to completion was almost 2 months. First,
Suffolk Natural Stone Tile Provider Name Locked
took almost 2 weeks to contact us to schedule the countertop templating.
Suffolk Natural Stone Tile Provider Name Locked
was our project manager and he claimed that we gave the wrong phone number. In actuality,
Suffolk Natural Stone Tile Provider Name Locked
's phone system would not call my cell phone (a IPhone).
Suffolk Natural Stone Tile Provider Name Locked
continued to use this as an excuse to not promptly return my phone calls all the way to the end. However, Home Depot was able to contact me. Okay, back to the templating,
Suffolk Natural Stone Tile Provider Name Locked
notified us that it would be another 2 weeks before a templating person could come out because of the overwhelming response to the promotion. When the templating did come, everything was okay. During that time, the granite slabs came in and we had the opportunity to look at them (Rosewood). My wife loved the pattern/grain of these particular slabs.

Next came time for the installation...about another 2 weeks after the template was complete. We removed the old sink/countertops ourselves (saving about $750)...this DIY project was way too easy for a couple of newbies...I digress. The installers were professional and courteous. They installed the countertops (minus the backsplash/bartop) fairly quickly. One issue, that was a surprise to us, was that one of the countertops was actually 2 pieces, which would be glued together. The grain/pattern of both pieces did not match so the seam is very obvious. Definitely poor quality worksmanship by the company for their lack of attention to detail when cutting the slabs.

The major problems came in installing the backsplash and bartop. There was almost a 1/4" gap between the backsplash and bartop. The installers stop work at that point and called back to the shop. They told us there was enough slab left to recut the backsplash and they would be back in 2 days to reinstall. The day they were supposed to arrive,
Suffolk Natural Stone Tile Provider Name Locked
called and said they were not coming out since they have no more backsplash. Then he proceeded to argue with my wife and me that it was our fault that this happened. After several veiled threats by him that we signed the contract and they were under no obligation to fix their mistake, he finally stated that they could order new slab or give us a refund for the backsplash. For the new slab, there was no more of our lot number so it was a gamble whether or not the slab would even match our grain/pattern. For the refund, it was only about $400...probably not enough if we decided to do a tile backsplash.

After given these options, we contacted Home Depot to see what they could do...which was not much initially. After about of week of phone calls between us, Home Depot, and
Suffolk Natural Stone Tile Provider Name Locked
. We decided to have the installers come back out and see if they could just close the gap with stints and sealant (based on the advice of
Suffolk Natural Stone Tile Provider Name Locked
). They came out, and this plan would not work..the gap was just way too big. After informing Home Depot again of our dissatisfaction, the regional manager came out to inspect the work and discuss options. Finally, we had some one who cared about the customer. We discussed several options, and decided with shaving off about 1/8" from the halfwall that the bar sits on top. Also, he told us to go pick up some supports for the bar top and they would install as well. After about another 5 days (and multiple calls back to Home Depot),
Suffolk Natural Stone Tile Provider Name Locked
finally contacted us to finish installation. They did, to include lowering the bartop, taking off and reinstalling the moulding, and installing the supports. Definitely glad we decided with this option. We had to recaulk everything once they were done.
- Scott H.

The finished product was beautiful. I was very satisfied with the way everything looked and functioned. We did have some problems with their scheduling and the installation didn t go as well as we wished. They made sure in the end that everything was right.

Excellent. QSC went out of their way to find a granite remnant. My cabinet maker (former) had been looking for 6 weeks and came up with nothing. QSC found exactly what I was looking for the first day I went to see them. They rushed the fabrication and installed the counter top the weekend before Christmas. The installation was fast and efficient and the installers were polite and professional.
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All Natural Stone Tile in Suffolk, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A-1 Tile & Flooring Company

3528 Wayne St
Virginia Beach, VA


3410 HIGH ST
Portsmouth, VA

Atlantic Investments & Home Improvements

3596 Landstown Rd
Virginia Beach, VA

Atlantic Power Wash Exterior Cleaning & Coatings

228 Citation Drive
Newport News, VA


4701 Bromfield Ave
Virginia Beach, VA

B&I Construction, Inc.

811 juniper crescent
Chesapeake, VA

B&T Kitchens and Baths

Norfolk, VA

B&T Kitchens and Baths

4429 Shore Dr
Virginia Beach, VA

Barnel Interiors Inc TA Barnel Design Group

Virginia Beach, VA

Beth's Tile

1812 Cascade Ct
Virginia Beach, VA

Big Mike's Maintenance, LLC

1902 Iris St.
Chesapeake, VA


PO BOX 15208
Newport News, VA

BOVE Designer Finishes

287 Independence Blvd
Virginia Beach, VA

Brad Loy Builder Ltd. Gen Contractor lic.#53000

5124 Virginia Dare Trail North
Kitty Hawk, NC

C W Williams Builder Inc.

48 Brickhouse Lane
Poquoson, VA

C-Side Granite

Call for Appointment
Virginia Beach, VA

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

Capitol Granite

Midlothian, VA


Williamsburg, VA

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