Sterling Roofing Articles

Roofing reviews in Sterling

B

Rating
Overall the roof install went good,...not great, but good. The estimator,
Sterling Roofing Contractors Provider Name Locked
(VP of sales) was 1000% proactive to satisfy my pre-contract questions, schedule the work and answer calls or questions about the work plan. The Office Manager, she wasn't so nice. Her demeanor was brusk when I'd call and you could tell she really didn't like dealing with the public. I scheduled a window of time that the work crew would arrive with the Office Manager and how long they'd need 2 days), telling her I had to fly into town to see the work. I flew in from Guam to oversee the work (I work for the Navy) the day prior and had to return in three days. But they were late by two days to the house - due to a weather impact to their schedule. At
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, they schedule serially, so if weather stalls a installation at one house on a given day, then all the subsequent installations at other houses that are scheduled will wait until that roofing job is caught up. As a result I didn't get to see the finished product because I had to fly back to my duty station, but my nieghbors tell me it looks great. Again, the estimating process was seamless, the scheduling somewhat problematic, the onsite work flawless and the bill - acceptable. All in all I give them a B, only because of the office staff and a small scheduling snafu.
- James M.
D

Rating
I worked from home Friday (all week, actually) and no one from
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showed up. My office is next to the front door and overlooks our driveway and walkway to the front door. At 12:19pm I called and left a message asking about the ETA or status. Nobody returned my call. 1. Did not keep the estimate appointment. 2. Did not call to let me know the appointment could not be kept. 3. Did not return my call asking about status.
I have estimate appointments with 5-6 other contractors scheduled. I will be asking them all for estimates on repair and a replacements for next spring.
- Brian M.
A

Rating
The roofing went well, they finished the roof and notified my of a damaged chimney pipe which I will have to get fixed so they can finish around the pipe.
- Nathanael H.
F

Rating
We signed a contract on May 13, 2014. The sales rep seemed great, talked about how Long's customer service was outstanding. However, when our
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needed a sample of a roof shingle, it took several calls, several unanswered messages and three weeks to get one. Most of the calls to our sales rep went unanswered and when he did return a call, he was
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and always said someone else was supposed to take care of it. A call to his manager resulted in getting the sample. The manager claimed he did not receive a few messages left by us, and when you hit their voicemail, you get no greeting and truly have no idea if you're leaving a message for the right person.
After we received approval from our
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to proceed, the information was faxed with no response. Another call to the office resulted in the person saying "Please email it to me and I'll forward." No word on whether that was done.
On June 10, 2014, we received a phone message from someone at Long whom we had never heard of nor dealt with, the message was addressed to the wrong person (
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and no one in the house is named
Sterling Roofing Contractors Provider Name Locked
) and it was incoherent what the intent of the message was. So, naturally, we phoned the office to find out what it was about. We couldn't get anyone to answer their phone and we know messages left on voicemails usually go unanswered. After about 20 minutes, the manager we had spoken to before called us back to explain the message was from someone who had come by to measure our roof so they'd know how much to order in materials. He said our roof should be completed before the end of the next week. This was after messages were left everywhere, with this manager and with the President of the company.
On June 11, 2014, we received a call from the same manager stating that since we are unhappy, they are going to cancel the contract with us and refund our deposit. So, one month later, we have several calls, several message that went into a black hole somewhere, one roof sample and a cancelled contract.
We cannot speak to the quality of their work, but we can say that communication with the sales rep, office staff and managers fell way short.


- Joe H.
F

Rating
Contractor never finished the job. I've been asking since
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of 2013 for him to finish, he repeatedly says in emails and texts that he is sorry and will come out to finish the job "next week" but never did. I now have water damage on the inside of the house and at this point will be pursuing legal assistance. ...More /> He never showed proof of workers compensation as requested, especially since he used independent contractors to do my roof work - I work in insurance and see all the workers compensation claims against homeowners when the contractor does not carry proper insurance. Suggestion: always ask to see CURRENT proof of insurance (workers comp especially), and don't let anyone one start the work until they have done so even if they come recommended or are smooth talkers (i.e. promise to show you "later"). Please be careful with this contractor as he is nice and charming but did not live up to his word or contract.
- Henry C.
A

Rating
Sterling Roofing Contractors Provider Name Locked
is incredible!! Mr.
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arrived at the scheduled time and provided us with a very competitive quote. Our house was built in 1961 and Bill answered all our questions and addressed all our concerns. After evaluating his quote with the 4 other ones we had received...we chose
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and we are very happy we did!
Sterling Roofing Contractors Provider Name Locked
and his crew, arrived at the scheduled time and removed 2 layers of shingles down to the plywood. They notified us that the plywood which was original to the house was in very poor condition and recommended that it be replaced. They stripped the roof to the rafters and replaced all the plywood, this additional work was done at a very competitive price and efficiently with such short notice. We were very happy that this was brought to our attention before the new shingles were installed.
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's work ethic and professionalism is to be commended. We are very happy with the whole roof replacement and would recommend
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100%!!!


- Elizabeth B.
D

Rating
I sent in an e-mail request last week and have yet to hear from this service provider. I thought I would give them several business days to contact me but I still have not heard anything.
- Christine T.
D

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I called and someone answered I notified the woman that I wanted to set up an appointment for an estimate. The woman said that she would notify the office so that someone who would call be back. I don't know if they use some sort of answering service, but whomever handles their calls either needs training or needs to be replaced. Due to the lack of response, I didn't even bother to call back.
- Christine T.
A

Rating
WONDERFUL! WONDERFUL! WONDERFUL!
April 15, 2014, it rained all day. Early in the morning that day around 8 AM, I noticed water was leaking from the roof and dripping down on our chandelier in the foyer.
I called two other roofing companies, and both of them stated the earliest they can see me is two weeks from April 15, 2014. This will not work; especially when water is dripping down on my chandelier.
So, I called
Sterling Roofing Contractors Provider Name Locked
and spoke with
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Briesemeister (owner). He informed me he can be at my house by 11 AM to diagnose the leakage problem.
Sterling Roofing Contractors Provider Name Locked
showed up at 10:30 AM (this is fantastic!) and did a very thorough job of inspecting the problem and provided me with photographs of the areas he believed were causing the leakage. He also provided a thermo image of the area that had dampness due to the leakage from this morning.
A detail estimate of the cost was provided as well as a thorough explanation he shared with me as I review his proposal. The cost was reasonable, and I agreed to have his company carry out the repair work.
The next thing I am about to share with you I hope you find it as AMAZING as I did. His crew showed up at 2 PM and work through 5:30 PM that same day to fix the water leakage problem. They were on the roof the entire time it was raining outside to carry out the repair and fixed the leakage. THIS IS INCREDIBLE!!!
Thank you
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for caring about your customers as you do, and thank you for employing such a wonderful crew
with terrific work ethics.
Regards,
Sterling Roofing Contractors Provider Name Locked
L.
Sterling, VA
- Robert L.
A

Rating
Very responsive and punctual. Estimator was knowledgeable and did a good job of explaining what they'd be doing and why. They were able to schedule the work fairly quickly Work was performed as per the agreement, using the agreed-upon good quality materials. Crew was efficient and professional, seemed competent and safety-conscious. Job was finished quickly and all debris was cleaned up and removed from the site. After 4 months and several snows, the roof still looks good, with no indications of damage or leakage.
- Melissa W.
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All Roofing Contractors in Sterling, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 Service Total Remodeling LLC

6455 Luretta Ann Ln
Springfield, VA

1st Care

6505 Briggs Rd
Warrenton, VA

3-R Contracting, LLC

237 East Davis Street
Culpeper, VA

A & H Contractor Services

1509 Aiden Drive
Woodbridge, VA

A & J Home Remodeling

123 Colfax Dr
Manassas, VA

A & L Construction

10621 Oliver St
Fairfax, VA

A Force of Nature Complete Restoration SVC, LLC

3436 CROFFUT PL.S.E.
Washington, DC

A One Call Handyman Service

11703 Newport Mill Rd
Silver Spring, MD

A&E Roofing & Siding and more

7612 Helmsdale Pl
Manassas, VA

A&I Design Homes

42918 Tippman Place
Chantilly, VA

A&K Remodeling

Po Box 2266
Centreville, Va

A-1 CONSTRUCTION

1102 ATLANTIC DR
Stafford, VA

A-1 ROOFING SERVICES /KANGAROOF

10560 CROSS FOX LN
Columbia, MD

A-Team Exterior Solution’s Inc

225 Elm St
Warrenton, VA

AAHI

PO BOX 1285
La Plata, MD

Abbey Energy and Exteriors

21465 Price Cascades Plaza
Sterling, VA

ABC Design and Build, Inc

6715 Blacklick Rd.
Springfield, VA

ABC SUPPLY CO

5757 TIROS DR
Springfield, VA

Abelard Construction Virginia, LLC

11244 Waples Mill Rd Ste H1
Fairfax, VA

ABLE CONSTRUCTION SERVICES

9120 GORMAN RD
Laurel, MD

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Sterling Zip Codes

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