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"Started the day with a cold shower. I called around to a few companies. I liked all of the details WWH provided over the phone, they had a competitive price, and" were highly rated on Angie's so I went ahead and scheduled an install. I called late in the day so they were scheduling me for the following day. When I told them that would be great since I had family in town they put me on hold and then came back on the line and said one of the guys was not too far from my house and would swing by that day. Fabulous! The install went great. I let SteveP know that I had cats/dogs in the house and to please watch in/out with the doors since one was a new rescue. He said hello to the four legged kiddos and kept track of all the doors while I was busy working outside. Fast forward several months later and I walked into the laundry room late one night and the room was full of steam. I called them the following day and explained what had happened so they scheduled an appointment to come out. I was surprised when it was
that stopped by. It was great to have the same technician. I think all of the single ladies appreciate this so you don't have yet another stranger in your house. Long story short, the thermostat was on the
. The part was ordered, shipped, and
was out the next day to replace the gas control. Yet again super sweet with my crazy four legged crew. Overall, great experience from the folks who answer the phones and do the scheduling down to the install/fix process. I highly recommend them to my friends/family and if I ever need another water heater they would be the first people I would call. Now if they would just take on other home repair services they would be my one stop shop.

-Jaree W.

"My water heater is old and rusted and making a strange noise. I have called 3 companies that list on Angie's List that they give free estimates this company" being one of them. I wanted them to look at my water heater to see if it can be fixed or if I need a new one. They were late coming out to my appointment which they said they never give times but they said they would be there in the AM hours and they were not. I talked to 3 people prior to my appointment and none of them said anything about a $50 fee just to come out to my house. The first one was the tech after he looked at the water heater. So I pushed back and said that they list on their Angie's List profile that they give free estimates. I called the company with the tech still there and spoke with a supervisor. He immediately was very hostile and accused me of lying and insulted my intelligence and tried to explain that they only give free estimates when they are replacing something. I told him that's not what it says on their profile and he said I was lying. His customer service was awful and said it was their word against mine. At that point I said that was unnecessary. The supervisor said no one gives completely free estimates when I told him I had 2 other companies coming out to give me completely free estimates he said that was a lie. It isn't a lie I've had a couple free estimates for things around my house before and the other 2 companies already verified that their estimates will be free as they advertise. The supervisor told me that it was the $50 fee just to come out and then on top of that $45 per 1/2 they were there. We settled on the fee of $45 and I then told the techs to get off my property which at first they would not do because they said they had to do paper work so I said they could do in the street and they left. It was the worst experience I've ever had with a service provider.

-Daniel S.

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Local Articles in Salem

when to install a new water heater

When should I replace my water heater?

Dear Angie: My water heater is past its expected lifetime. Should I automatically replace it or wait until it fails?

Installing a water heater is best left to a professional while homeowners can perform key maintenance.

Water heaters

Standard storage tank water heaters typically need to be replaced after about a decade, but they can last years longer with some homeowner maintenance. When the time comes to buy a new one, there are more options for consumers to consider.

Circuit breaker box with door open
Electrical, Heating & A/C, Water Heaters

It's smart to take action to reduce energy use when you're away from home. But find out why top electricians say turning off circuit breakers isn't a good idea.

If you notice moisture around your water heater, you may need to replace it. But first, make sure the water isn't coming from a leak in the fittings or connections to the tank, or from the temperature/pressure overflow pipe, instead of the water heater itself. (Photo by Water Heaters Only Inc.)
Water Heaters

Rumblings? Leaks? Rusty water? More than 10 years old? Don’t wait for a catastrophe: Be alert for these indicators that your water heater is about to fail.

Not only should you know where your water heater is, you should have clear access to it, says Carpenter. (Photo courtesy of Water Heaters Only Inc.)
Water Heaters

Keep your water heater in tip top shape longer by following these simple tips for regular maintenance that could even lower your utility bills.

Download the Angie's List Fall Maintenance Guide to get started on protecting your home from potentially damaging winter weather. (Graphic design by Matt Mukerjee)
Heating & A/C, Deck Maintenance, Lawn Fertilization & Treatment, Water Heaters, Plumbing, Roofing, Gutter Cleaning, Garage Doors, Fireplaces, Chimney Sweep, Insulation, Auto Service, Foundation Repair, Lawn Irrigation, Tree Service, Windows

When tree leaves and temperatures begin falling, it's a sign winter is on its way. Use this fall maintenance checklist to protect your home from winter damage.

Angie's Answers


You have to put your self in the shoes of a business that is in business to turn a profit of some sort. All businesses have different overhead which in turn decides what their bottom line would be on their services. I personally would not go with an unlicensed professional for this type of install. You are messing with gas, venting issues, electrical wiring{electric water heater} and updated code issues such as a drain pan and tempature and relief drain lines for heaters that currently do not have them. I do agree that there are some companies that are way out of line for their installs but most of these companies are the really big companies that have very high overheads  I would assume. Tank type water heaters have changed over the last several years and with these safety changes come bigger prices. The price of steel thanks to China is skyrocketing and tank type water heaters are made of steel. Most wholesale plumbing supply companies cannot match what the big box stores are selling at retail to consumers. I happen to think from research that heaters such as Rheem, Bradford White and AOSmith who have been in business forever make a better product than what you can buy in the big box outlets. You also have to take in consideration the location of the water heater that is being replaced. Is it in the house, basement, garage or attic. Most 40 and 50 gallon water heaters that are purchased in a plumbing wholesale store in Texas cost between 300-340 for a 6 year warranty heater with 6 year on parts and tank. Speaking of warranty. Most big box companies will take a least 24 hours to a week to get your warranty problem taken care of. Most reputable plumbing companies will give same day service if they installed the heater.

So lets break down a typical install at cost to a licensed plumber in Texas

Heater: $315, water shut off $6.50, water flex lines or unions to code $20, gas flex line and cut off to code $12, misc fittings $15, Total $368.50 Lets add a 35% profit which is some what low  for a business $129, Total 497.50

This doesnt  include permits, pan and drain or any venting issues. The vent must go from the heater to the outside of roof using double wall vent.

Cost of permit on average $60

Most plumbing companies allow for 3 hours of time for a water heater. This includes picking the new one up. Delivering out to house. Draining and removing old water heater. Hauling off old heater. Installing new heater up to code. Going down to city and pulling permit.

Average Labor charges for heater installs $400

That would make this install run without extras on any code issues $957.50

I just had a 50 gallon gas water heater installed in my house for $1200 but I needed a pan installed. I used a licensed plumber.





The primary complaint about tankless water heaters is that, unless you pay for a really oversized one, they do not keep up with high demands like clothes washer or tub or shower, or if you have multiple hot water demands going at one time.

The reason hot water heaters are used is because they can heat up and store enough water for an ordinary demand like a shower or clothes washing, and larger ones like 50-60 gallons can handle multiple simultaneous demands. Out 60 gallon heater handles washing machine, dish wahser, and a shower simultaneously without going from hot to warm. An on-demand system heats the water as it flows through the heater, with production of hot water having to equal the total demand at any instant. This they can rarely do - especially gas-fired ones, for which the power is usually much cheaper than with electricity.

Google the search phrase - on demand water heaters

to read articles on the issue, and EPA and EnergyStar program writeups. Consumer Reports also has comparisons and evaluations (though you have to subscribe to read review articles).

There could be. Different municipalities have different rules (codes). However, I have never heard of a plumber being the code enforcement guy. I have never heard of a plumber being able to collect a fine from a homeowner. It may cost you $150 to bring it up to code, but that should be included in the repair cost. You would need to check with your city (usually Department of Code Enforcement or Plumbing Commission). If he put it in writing, you need to send them a copy.
Make sure they get a permit if required. Ask if they will haul away the old. Type of new heater installed and tank warrantee. What kind of parts will the price include, you should have an expansion tank installed and make sure they counter balance the pressure to match the static pressure in the home. Should also include new dielectic unions, do not reuse the old ones. See what the rate for extras is in case they need to do additional work. Check references if possible.

Tim Littrell
Littrell Plumbing and Bath Designs

Water Heater Installation And Repair reviews in Salem


Sales rep was very thorough & knowledgeable. Installers worked promptly. Service after the install was very good.
- Tim O.

It went great! He was punctual, charming, very informative, and he offered good suggestions. I would recommend him and will continue to use him in the future.
- Charlene S.

They are the cream of the crop! I've never seen an HVAC company do a more thorough inspection of the A/C and furnace. They have a whole list of things they check and let you know of possible problems that may crop up in the future. Their techs are professional, knowledgeable, and courteous. They even put booties on their shoes when they walk in, and are respectful of my home.
- Donna T.

The people that came were pleasant, professional, helpful, and explained our options to us. They were clean and covered the floors where they walked. They were very good -- prompt and communicated well.
- Genevieve H.

Salem Water Heater Installers Provider Name Locked
did an outstanding job diagnosing the issue and providing different solutions. He was well prepared, efficient, and communicated with us very well.
- Alvin G.

They are one of the only businesses that can take care of everything you need including plumbing, heating, electrical, and more. Their contractors are specialized in only one of those fields, so they always send the right person over. They cover their feet before they come into the house so nothing gets dirty. They don't mind if you watch them as they do their work. They are very knowledgeable and can answer any of my questions. The way they talk to their customers is excellent. Once a week, they have a get together with their employees to go over how to give great customer service. They are completely honest and don't try to upsell you on things you don't need. They are also very accommodating. I would highly recommend them and will continue using them in the future!
- Jeanine P.

They came to give estimate and performed all services timely and at good price. They were punctual, professional and clean.

Very polite and punctual, answered my questions. I had purchased a voucher of $150 directly from Angie's list that was good for $300 off final cost. Overall price was less when I compared to other companies offering similar equipment. I called the company directly and asked for "usual basic estimate" for routine install, was given a price range and then I asked about the $300 credit which they said would be credited off the final price. No gimmicks, went well. Happy with final result.
- Diego J.

All Water Heater Installers in Salem, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A-CO Heating and Cooling LLC

6274 AL Philpott Hwy

AAA Plumbing Repair Service

378 Hollymead Lane

American Home Shield

889 Ridge Lake Blvd


16501 Ventura Blvd Ste 500

Art's Plumbing Services

513 Wentworth Ave

Bear HVAC & Bldg Svcs

920 Pocahontas Ave

Beck Builders Inc

1133 Forest Lawn Dr

BLR Services

4509 renfro blvd.


BOX 309

Botetourt Mechanical

4983 Glade Creek Rd

BT Home Improvements, LLC

P.O. Box 38

Classic Plumbing Solutions

923 Florida St

Community Housing Partners

448 Depot St NE

Crockett Home Improvement Inc

1255 Radford St

Dalton Heating & A/C Inc

7119 Bent Mountain Rd

DirectBuy of Indianapolis

8450 Westfield Blvd


143 Sunset Ridge Dr.
Rocky Mount

Eades Plumbing & Tile Services

5436 Lakeland Dr.

Family Plumbing & Heating

3558 Angus Ln

Freeman Mechanical Inc

731 Glade St NE

J & M Handyman Service

4602 Renfro Blvd NW

Jackson Enterprises

125 Arrowhead Trail

Jerry Roberts Plumbing

1150 Drewryshill Rd

Kennard - Pace Co Inc

129 Kirk Ave SW

Lira Plumbing

1802 Avon Rd SW

M&R Residential

300 Union St

Main Street Solar

P.O. box 292

McKinney Plumbing and Remodeling

4704 Renfro Blvd. NW

Murphy Family Electric

500 North Washington St

Nelson Repair Service

2307 Sanford Ave SW

Noah Construction

521 Tennessee St

NRV Home Improvement

201 Roanoke street

Ostrom Electrical & Plumbing

1530 Plantation Rd NE

plumbing services by pat inc

441 albermarle ave se.

Quality Landscaping and Maintenance

709 Shelbourne Avenue

Ridgeway Plumbing

423 Fairfax St

Rocky Mount Supply Co

1796 Franklin Street
Rocky Mount

Rutrough Plumbing & Electrical,LLC

6360 Grassy Hill Rd.
Boones Mill

Ryan Plumbing and Heating

1191 Mountain Ave

South River Contracting Of Roanoke

5130 Hildebrand Rd

W C Butler Heating & Air

301 Walnut Ave


12637 S 265 W Suite 100

Wes Cranwell

351 Marlington St

Wisler Plumbing Inc

405 Industry Blvd
Rocky Mount

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