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Pool Cleaners to Avoid

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B
"Everything went fairly smooth with the exception of the person responsible for the concrete work, Bill. This guy has no business being the concrete sub-contractor" for any pool company. I still have concrete work that has never been completed. Not to mention he put concrete over my deck jets.
has tried to fix most of our problems that have arose.

-NICK M.

A
"We contacted this service provider to assist us with getting our Barracuda operational. Initially, the response time was to have been on the following Monday," but to our delight and good fortune, the provider's technician was able to come that afternoon to resolve our issues. The professionalism and knowledge of the technician, Nick G., was top notch and he was able to resolve our problems and had us up and running on the same day we placed the service call. He identified a water leveler problem and made the necessary adjustments to improve its operation. We would definitely use
again as their responsiveness to our needs and the prompt resolution of the problems are commendable. In Gratitude, Pat &
Brown

-Patricia B.

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Angie's Answers

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My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
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You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

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I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in Salem

C

Rating
Massage with Earth who is no longer there unfortunately. Wonderful relaxing massage with Earth/
Salem Pool Cleaners Provider Name Locked
. However, the staff tends to be non friendly at the front desk (just don't get that warm and fuzzy feeling upon visiting) and at times rude. The manager took back a complimentary massage that I won at a local drawing because I had to reschedule twice. I use to refer people to them, but I am now very hesitant and go to another local place for monthly massages.
- kerri G.
A

Rating
They were very responsive. We like them because they were fine and they seem to understand our constraints and they're able to gave us good quote in a timely manner. We didn't pursue that option because we decided not to stay in the house. They were very good and we have no complaints about them.
- Shelly J.
A

Rating
I am not much of a computer guy and I rarely go in and write reviews, however I wanted to briefly write about the exceptional service I received from Hawaiian Tropic Pools provided me. The owner (I believe his name was
Salem Pool Cleaners Provider Name Locked
) and his worker were professional, on time, and did quality work. When they completed the job, the area was clean and looked like they were not even there. I feel their price was fair and they were honest. We were very pleased with the service provided and would definitely call them back for all our pool service needs.
- Darlene S.
A

Rating
Salem Pool Cleaners Provider Name Locked
has been awesome from day one. He is always very responsive to calls or texts and replies as promptly as possible. We tried maintaining the pool for about a year ourselves, but just found that it took up too much time that we don't have or want to spend doing during our limited off hours from work. We did an ok job, but from the first week
Salem Pool Cleaners Provider Name Locked
took over, our pool has been crystal clear and beautiful. We never had it looking so good when we were doing it.
Salem Pool Cleaners Provider Name Locked
lets me know how the pool is doing and leaves a detailed explanation of what he did on each visit. Billing is easy, as I get a paper-free email bill once a month. No regrets in hiring
Salem Pool Cleaners Provider Name Locked
!
- Jessica B.
B

Rating
The pool was built in May 2006 and I called them and reported the problem and called them several times about it. We had to pay them the last of the money before they finished the job or I wouldn't have paid them until they fixed it. They never came. So my cool decking started coming up not long after and now I am going to have to replace it. Shouldn't have happened at all. I like my pool but this decking has been a real problem. I should have replaced it sooner but haven't been able. However they won't be doing it. I have a reliable pool service that will. I forget how many times I called but it was at least 8 or 10. Even spoke with the owner more than once and it was never fixed. I won't use them again because of that.
Sincerely,
Salem Pool Cleaners Provider Name Locked
Nysewander

- Beverly N.
A

Rating
We are extremely pleased with the service we received from
Salem Pool Cleaners Provider Name Locked
. Everyone involved is very polite, kind and very professional. They were reasonable and fair with their pricing and had an amazing selection of products to choose from.The Job started when it was supposed to; ended when it was supposed to and everything was cleaned up with no garbage left behind, details which are rare to see these days. We did encounter a hiccup or two with regards to personal business management and the end results of our pavers, but
Salem Pool Cleaners Provider Name Locked
team stepped up and corrected both issues quickly and tactfully with the upmost respect for us as their clients. We would absolutely recommend them to our friends, in fact two of friends already have their number, jealous of the fabulous results we got from using
Salem Pool Cleaners Provider Name Locked
's Pool and Spa! We really couldn't be happier.
- Melissa P.
B

Rating
Summer months ( about May to Sept ) they come weekly & the rest of the year every other week. They include a pool sweep in the monthly service & do extra maintenance twice a year. I have been satisfied with the service and have always been able to reach them if I have any special problems. I can certainly recommend them as a good all around service.
- Janet F.
F

Rating
To Summarize, at this time we have filed a law suit and a formal complaint to the Florida Department of Business and Professional Regulation.
Breach of Contract
Failed Final Inspection
No Contractor Final Payment Affidavit
Permit Expired and OPBD pulled replacement permit without homeowner consent.
Estimated repair cost of pool and deck is 75% of original purchase price.


- Mark L.

All Pool Cleaners in Salem, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

Coast to Coast, Inc.

6580 S Indian Grave Rd
Boones Mill

Comfort Coach

200 Estate Drive
Glade Hill

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