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C
"The Provider,
, was called on Thursday at 09:00, and asked if he could come out and look at a busted water line. Provider said he could" be there by 12:00. Provider arrived at 11:30.
, the owner of the company, looked at the problem, and said they should be able to fix the problem pretty quickly. While they (the owner,
and his assistant,
) were working on the problem, I happened to ask him if they also did clogged drains. He asked me what I meant and what the problem was. I told him, our drain line for the washer machine was extremely slow and my wife would have to stay in the room every time we used the machine in order to stop the machine before it ran over the top and onto the floor. He told me: "I think it only needs to be 'Snaked.'" I mentioned to him, that I didn't know if they did that kind of work, but I would probably get a few estimates. He emphasized to me that in his 37 years of experience, he thought it only needed to be "snaked out!" After they finished repairing the busted line, he just walked into my house and then asked me to show him where the washer machine was. I was a little shocked that he didn't even ask my permission, nor did he put any kind of booties over his muddy shoes. After he looked at the washer machine, he went to his truck, brought a snake machine back into my house, hooked it up and proceeded to snake out my washer machine line. We had not discussed anything about him actually doing the work or better yet, how much this was going to cost me. About 30 minutes later, he was done. He had been here for 1 1/2 hours and had the
to charge me $465. I will say,
seems to know what he is doing, is cordial, and does a good job; he even offered me a small piece of insulation to cover the section of pipe he repaired. However, I never dreamed of paying a plumber $465 for 1 1/2 hours of work.
really needs to work on his "Professionalism!" I can never afford to use this company again, nor will I ever refer them to any of my friends or enemies.

-David S.

A
"Great! Although it was clearly a slow leak, the company (thank you,
) went out of its way to accommodate our schedule. The repairman came" as scheduled, diagnosed the issue quickly, drained and excised the leaky pipe, and installed a new section of copper pipe to repair it. He was expert, pleasant, efficient, and got the job done for a fair price. Can't ask for more: terrific!

-Martha S.

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Angie's Answers

?

From the sounds of it, you have a clog between the floor drain and the connection to the city sewer (unless you have a septic tank).  The lower flow rates of sinks / showers / dishwashers probable don't cause a backup like the washing machine does.  A couple of suggestions.

1.  Snake the drain line with a spade tip snake, twisting the snake as you advance it.  This should clear the partial blockage.

 2.  If feasable, have your washing machine discharge into a utility sink and put a strainer on the drain to catch the clothing fibre (fibres and grease from the sink probably made the clog in the first place not to mention a garbage disposal).

3.  Replace your floor drain with one that has a backflow preventer (looks like there is a ping pong ball in it).

 Good Luck

?
It is not uncommon for a plumber to have to go get the parts necessary to repair and complete the job.  It is very hard to determine what the problem is over the phone and it is not until the repair process begins that the parts needed to resolve the problem is discovered.  It may also depend on if the plumber is using hourly rates or per job rates.  I would hope the time to get the parts would be minimal and the charge would be as well!
?
FYI: CPVC and PEX are two different materials and installed differently.  PEX is not intended to be glued but instead has special crimp fittings.  PEX is a brand name of one product that is manufactured slightly differently by others as well so it is important that the same brand fittings are used to match the pipe material.

Mobile homes used CPVC for years and some still do.  It works fine but is not as strong as a properly soldered copper pipe system.  Is the contractor installing this new plumbing a licensed plumber?  I'd be surprised if he is since he's using CPVC and not PEX (or similar) or copper.  PEX pipe is even cheaper than CPVC when run by a knowledgable plumber.  It doesn't require nearly as many joints since it comes in rolls and can flex through spaces easily.

There are some groups raising a fuss about BPA and other chemicals found in plastics that don't like the use of CPVC, PVC, or PEX pipe.  I haven't seen the results of any lab tests to confirm or dispute their concerns.  As far as durability goes it's fairly safe as long as it's properly installed and secured.  It is not as susceptible to hard water damage as copper.  It absolutely must be insulated along it's entire length to protect it from contact to other materials as well as freezing.  Also, the fixtures in the house need to be grounded electrically since the pipe itself provides no electrical protection against accidental shock or electrocution.  In a copper plumbed house the system is grounded so static electricity, a short in a wire near a water line, or lightning strike will carry the current out through the pipe instead of through the water to you, ideally.

If it's installed correctly you should be fine but make sure the contractor knows what he is doing and follows the proper procedures to use CPVC pipe.

Todd Shell
Todd's Home Services
www.thomeservices.com
?
It is usually cheaper to remove part of the ceiling below and patch it after the leak has been repaired.  Remember that water can travel before settling in one area, causing the spot you've seen.  Just because it is below the toilet does not mean that the toilet is the problem.  The cheapest option is to pull the toilet and check the floor around the wax ring to see if it has been leaking.  A new wax ring only costs a few dollars.  When was the last time you caulked the shower in that bathroom?  The water can leak around the corners or at the door (if you have one) and travel along the floor joists until it pools in a lower spot on the ceiling below, then seep through.  It could also be a seal at the drain of the tub or shower. 

I get a few calls a year for this sort of thing.  It's usually something simple but can be a nightmare to diagnose, especially if the problem is intermittent.  Start with the simple possibilities and use deductive reasoning to narrow the possibilities.  Before you do a lot of damage it may pay off to hire a reputable contractor to help you make sure you've exhausted all of the imple and more obvious possibilities.

Todd Shell
Todd's Home Services

Plumbing reviews in Roanoke

A

Rating
The job was accomplished with true professionalism/responsibility. While the plumbers were excavating the yard to get to the valve they accidentally broke some sprinkler system pipes. Immediately they notified me of the issue. They replaced rerouted all the sprinkler plumbing and finished the main valve replacement. I've used these guys multiple times on my property, they always call with any issues and offer multiple suggestions to tackle the job cost effectively. These are my go-to guys for plumbing issues in
Roanoke Plumbers Provider Name Locked
. Rock on and thanks guys.
Roanoke Plumbers Provider Name Locked

- Barry P.
A

Rating
Roanoke Plumbers Provider Name Locked
provided same day service replacing our gas water heater. Returned my call within 10 minutes of leaving message. Very professional over phone and in person. Cost of service was as quoted over phone. Quality of work was very good.
- Michela W.
A

Rating
The plumber showed up on time and was very polite and professional.
He installed a new hot water heater and suggested that we install a
Roanoke Plumbers Provider Name Locked
under it as well. I wasn't aware of the
Roanoke Plumbers Provider Name Locked
so appreciated the advice and did have him do that as well.
I hadn't used
Roanoke Plumbers Provider Name Locked
before but was happy with the service and would use them again.
- Mary K.
D

Rating
Contractor showed up on time to provide an assessment and cost bid on three plumbing jobs at my residence. Contractor stated he would follow up with bid estimate but never submitted one to me.
- Jeremy B.
A

Rating
Contractors are very busy once again in Portland. I called 4 plumbers friends recommended. Two didn't return my call, one gave me generalization over the phone and wouldn't come to take a look, and
Roanoke Plumbers Provider Name Locked
wanted to charge me for an estimate. Khoi answered his phone right away and fit me in the next day. He spent an hour reviewing my existing plumbing, brainstorming a couple of approaches, and answering a bunch of questions I had about how my plumbing was set up. He's seen it all.
He knows his stuff! He gave me a number verbally after we spoke and followed up the next day with an emailed bid. He's down to earth, patient, kind, and skilled. He doesn't oversell. He has a crew of about 5 plumbers that he manages and doesn't necessarily do the work himself anymore. I haven't moved through with the work so don't know the quality of his team yet.
He's $125/hr which was high to me, but maybe that's how expensive plumbers are now. I remember not long ago when they were $75/hr.
Bid:
Total to re-pipe throughout the basement only
1, 950. 00
Total to re-pipe throughout the house (replace pipes from basement up through walls to sinks, shower head, etc).
2, 350. 00
Total to plumb for the Garage
2, 775. 00


- E M.
F

Rating
To start, we have previously ordered a $32 service fee visit from
Roanoke Plumbers Provider Name Locked
on Angie's List's Big Deal. They came out and we were satisfied with their visit.
On this occasion, we ordered another $32 plumbing service fee off Angie's List Big Deal. We told them our kitchen faucet squeaked and that the manufacturer (Delta) had sent us the replacement part (free of charge because they warrant their faucets for lifetime), based on the model of our faucet. We requested help with installing the replacement parts Delta had already sent.
When the technician arrived today, he told my wife it would cost an additional $233 to replace the part. He then said Delta had sent us the wrong model cartridge and he had a cartridge on the truck that he could use. He installed the part and the faucet now works as it should. He spent approximately 30 minutes at our home.
After discussing the service with my wife when I got home from work, I feel our good faith has been taken advantage of. I'm not sure how much of the additional $233 represented the part charge (the receipt was not itemized), but I believe if we had received the wrong part from Delta, they would have sent the right part. The end result is we paid $265 for a part we could have obtained for free, a service fee, and 1/2 hour of labor. It seems excessive. We could have purchased a brand new faucet for less than this repair charge.
Roanoke Plumbers Provider Name Locked
Fisher

- Andrew & Melissa F.
A

Rating
Roanoke Plumbers Provider Name Locked
was able to respond the same morning that I called about a water pipe that had frozen and cracked the night before. Because the water was leaking, my repair was prioritized, and he came within an hour of my call. The repair was done quickly and efficiently. I would definitely use his services again, especially in an emergency.
- Edward K.
A

Rating
I had a clogged toilet and was not able to fix it myself. Called the company and they had someone at my house in an hour. They tried every possible solution to fix the backup. They determined that the issue was a clogged sewer pipe leading to the street. That is beyond the scope of what they do. They cleaned up nicely upon completion of their work. They were very professional and pointed me in the direction to get the issue remedied. The boss felt so bad about not being able to fix the problem that he gave me a discount on the service call.
- james F.

All Plumbers in Roanoke, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

Appalachian Building Concepts

2237 Paris Mountain Rd
Elliston

Art's Plumbing Services

513 Wentworth Ave
Roanoke

Beck Builders Inc

1133 Forest Lawn Dr
Salem

Cahaba Scapes

2130 11th avenue north

Classic Plumbing Solutions

923 Florida St
Salem

Community Housing Partners

448 Depot St NE
Christiansburg

Crockett Home Improvement Inc

1255 Radford St
Christiansburg

Custom Construction Company, Inc.

7539 Milk-A-Way Drive
Roanoke

Custom Plumbing Inc

2050 Riverdale Rd
Roanoke

DirectBuy of Indianapolis

8450 Westfield Blvd

Done Right Home Repair & Handyman Svc.

267 Preston Ave., NE
Roanoke

E-Z BUILT CONSTRUCTION

143 Sunset Ridge Dr.
Rocky Mount

EA Construction Inc.

995 Beaver Drive
Christiansburg

Eades Plumbing & Tile Services

5436 Lakeland Dr.
Roanoke

Enquist Enterprises Inc.

2126 Winston Ave SW
Roanoke

Eye's & Lee's

2133 Kings Charles Ave SE
Roanoke

Family Plumbing & Heating

3558 Angus Ln
Shawsville

Ferguson Counter

3825 B Blue Ridge Dr SW
Roanoke

Friedman Home Improvement

109 Yorkshire Ct
Blacksburg

HAMREN ELECTRIC PLUMBING

897 DEERFIELD RD
Troutville

Handy Hands

444 Hidden Hill Ln
Boones Mill

HOME DEPOT

4176 FRANKLIN RD
Roanoke

Honey Do

330 10th St
Vinton

J & M Handyman Service

4602 Renfro Blvd NW
Roanoke

J Reynolds Landscaping LLC

P.O Box 115
Merrifield

J.C. Plumbing, Inc.

662 Clovis St
Roanoke

James Buck Plumbing & Heating Inc

1837 Westland Rd SW
Roanoke

JASON C. BEACH PLUMBING, INC.

4900 COLONIAL AVE
Roanoke

Jerome's Heating & Cooling

P.O. box 13102
Roanoke

Jerry Roberts Plumbing

1150 Drewryshill Rd
Vinton

JM Campbell, Inc.

16540 John's Creek Rd
New Castle

JP Plumbing Services

1012 Fentress St N.W.
Roanoke

JT Roach Plumbing

4814 Bandy Rd
Roanoke

Kennard - Pace Co Inc

129 Kirk Ave SW
Roanoke

Kitchen & Bath Ideas

ONE MILLRACE DR
Lynchburg

Lira Plumbing

1802 Avon Rd SW
Roanoke

Long Plumbing

492 Dans Rd
Boones Mill

LOWE'S

5040 Rutgers St Nw
Roanoke

Lowes

4224 Valley Ave
Roanoke

M&R Residential

300 Union St
Salem

M.A. Turner Construction Inc.

PO Box 115
Daleville

Maintenance Plus

3522 Hawkings Mill Rd
Lynchburg

Martin Services

3787 Rutrough Rd
Roanoke

MC GHEE PLUMBING HEATING

245 EPPERLY DR SE
Christiansburg

Mcguire Construction

P.O. Box 621
Salem

McGuire Plumbing & Heating

4814 Bandy Rd
Roanoke

McKinney Plumbing and Remodeling

4704 Renfro Blvd. NW
Roanoke

Mighty Dad Flooring & Home Repair

900 ingleside lane
Salem

Mike Blair Plumbing

5593 Brooks Mill Rd
Wirtz

MIKE SHEETS

321 SUNFLOWER DR
Vinton

Murphy Family Electric

500 North Washington St
Alexandria

MURRELL'S PLUMBING & HEATING

1314 COMER ST NW
Roanoke

Nelson Repair Service

2307 Sanford Ave SW
Roanoke

Noah Construction

521 Tennessee St
Salem

NRV Home Improvement

201 Roanoke street
Christiansburg

NuFlush

5195 Marshall St

Omni Home Improvements

3148 Roundhill Ave NW
Roanoke

Ostrom Electrical & Plumbing

1530 Plantation Rd NE
Roanoke

Pioneer Plumbing, Inc.

3760 SIGNAL HILL AVE NW
Roanoke

Pitman Service Group (PSG)

404 Walnut Ave SE
Roanoke

plumbing services by pat inc

441 albermarle ave se.

RC Construction

106 Country Lane
Thaxton

Red Cap Plumbing

6605 N Nebraska Ave

Remodel USA

605 Hampton Park Blvd

Richard R Brogan Plumbing

743 Bexhill Dr
Vinton

Richardson Plumbing & Heating Inc

5304 Luwana Dr
Roanoke

Ridgeway Plumbing

423 Fairfax St
Radford

Rocky Mount Supply Co

1796 Franklin Street
Rocky Mount

Rogers Plumbing and Trenching

1319 Main St
Roanoke

Rome Mechanical

310 Ferguson Dr
Blacksburg

Roto-Rooter

2747 Mallard Dr SW
Roanoke

Rutrough Plumbing & Electrical,LLC

6360 Grassy Hill Rd.
Boones Mill

S. J. Conner & Sons, Inc.

1639 Seibel Drive NE
Roanoke

Salem Home Improvement, Inc.

810 Valley Road
Troutville

South River Contracting Of Roanoke

5130 Hildebrand Rd
Roanoke

SOUTHERN AIR INC

6434 PETERS CREEK RD
Roanoke

Southwest Sunroom & Window Co.

625 S COLLEGE AVE
Salem

Star City Construction, LLC

2140A Winston Ave
Roanoke

Tommy Overstreet Plumbing

1016 Almond Dr
Vinton

Tyler's Trade, Inc.

907 Blandford Ave.
Vinton

W C Butler Heating & Air

301 Walnut Ave
Vinton

Wisler Plumbing Inc

405 Industry Blvd
Rocky Mount

Wray Enterprise

115 Fairlawn Dr
Rocky Mount

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