Roanoke Energy Consultants

Roanoke, VA

Sample Reviews

A

Rating
Roanoke Energy Consultants Provider Name Locked
is a gentleman, a professional, and a very good communicator. His crew did an excellent job - they were always on time, responsive to my questions and concerns, and paid attention to detail. Every step of the way I felt I was in good hands with
Roanoke Energy Consultants Provider Name Locked
and his crew. They are a cut above the rest and I would not hesitate to recommend
Roanoke Energy Consultants Provider Name Locked
to others.
As with every job, things come up. In this case, my concerns were about trim materials being used that were not up to my standards, and insisting on no seams in the siding, or at least as few seams as possible, which requires longer siding pieces (at an extra cost) and care on the installer's part.
Roanoke Energy Consultants Provider Name Locked
was always responsive to my concerns. He will bend over backwards to make sure that the work and finished product is to the homeowner's satisfaction. And it must be said that my concerns were never about the quality of the installation, which was expert, nor about a worry that
Roanoke Energy Consultants Provider Name Locked
would not work hard to honor my requests. The foreman,
Roanoke Energy Consultants Provider Name Locked
, knows his stuff and was detail oriented, which was a relief. His crew also finished an expert job ahead of schedule. They left my home spotless at the end of each work day, and at the completion of the job.
As always, it's best for the homeowner to be as educated as possible about products; and as I have learned on this project, there are many options for siding and especially for trim.
Roanoke Energy Consultants Provider Name Locked
spends a lot of time talking through all of those details. The more you as a consumer know, the more he will be able to help you get what you want.
Roanoke Energy Consultants Provider Name Locked
and his crew will do whatever is needed to get it right, even if it means redoing something. That is rare.
All things considered, don't waste too much time talking to other contractors: just hire
Roanoke Energy Consultants Provider Name Locked
and you won't be disappointed.
- Nick M.
A

Rating
Very professional.
Roanoke Energy Consultants Provider Name Locked
took his time to point out many things I could do to reduce my energy costs. I plan to have him back out for another audit once the list of improvements has been completed.
- melissa Z.
B

Rating
Roanoke Energy Consultants Provider Name Locked
is obviously extremely knowledgeable as well as practical. Our old farmhouse had never been insulated and had been remodeled many times in its life.
Roanoke Energy Consultants Provider Name Locked
came up with a practical plan without and effort to upsell- just provided our options. Follow-up was also outstanding- the old floor joists are hand hewn timber and it was extremely difficult to seal off all the insulation. One call and
Roanoke Energy Consultants Provider Name Locked
was there fixing the issues. The only complaint was that it seemed like the team was in transition, so the install effort was a bit disjointed. After a discussion with
Roanoke Energy Consultants Provider Name Locked
the whole team arrived and the job went quickly, but there were small issues with not advising our renters they were on site and delays in arrival. Overall we are all very happy with the results, on what we knew was a challenging job, and would use this company again on future improvements.
- Thomas T.
A

Rating
It went really well. The guys arrived as specified and explained what they would be doing and put drop cloths down to protect our carpet. I was very happy with their work and would use them again.
- Bobby H.
F

Rating
The audit went fine, but I never revived the report and the provider won't return my calls or emails (repeated attempts over a 2 week period).
This provider is a SCAM! Do not use!!! You will loose your money!
- Kyle H.
A

Rating
Roanoke Energy Consultants Provider Name Locked
was very easy to work with. He was extremely flexible scheduling my inspection. He encouraged me to be at the inspection to explain any findings and provide me the opportunity to ask questions. He seemed very thorough and took his time. I consider myself knowledgeable about houses and there mechanical and electrical systems. However I still learned a number of things from
Roanoke Energy Consultants Provider Name Locked
. He provided a professional, detailed and thorough inspection report that included a number of photos. I was pleased with his work and plan to use
Roanoke Energy Consultants Provider Name Locked
again in the future.
- Dan W.
A

Rating
The gentleman who helped me was amazing. No pressure to buy further, helpful tips for doing work myself to save on money and an all around great guy. Spent almost an hour afterwards talking about families and personal projects afterwards. Would definitely use again.
- Clark W.
B

Rating
Provider offered this service as a "Big Deal" on Angie's List. However, when I bought it and then contacted the provider, he told me that the home I wanted inspected was outside his service area. He did, however, offer to give me free advice over the phone in the future. That is why I gave a B overall rating. I did not use this service because I did not buy the house.
I would say this was a problem caused by Angie's List, not the provider. Angie's List needs to acertain what the service area is for the Big Deals they advertise before offering them online.
- Alicia Bay L.
A

Rating
Serviced units, found several problems or pending problems and fixed same in follow-up service call. Ensured units were back to near-peak operating condition (units are very, very old) and restored cooling capability. Their work allowed us to stretch these units service life a bit longer, which was well appreciated. We also gained some energy efficiency as realized in lower electric bills thanks to the work they did on these units.
- Michael S.
F

Rating
We had
Roanoke Energy Consultants Provider Name Locked
sales person come in to get us a quote on a water boiler and water heating units. The price and service seemed great, so we picked them and deposited $300 with a contract signed. We went through the MassSave promo for financing interest free and that took most of the time.
They would not setup an appointment until we had secured the funds. They said we need to give them 60% now and then rest during/after install. Their reasoning was that they had to order equipment and needed the 60%.
Over a week ago, we had received our checks, ready for us to sign to them. I had contacted them on the same day and a lady I had been working with said someone would call me from their department to set things up. Three days later, I contacted her again and she said that my request was made a priority and that I would receive a call within two days. Three more days later, I tried contacting NSL and the lady that was handling this was out of the office until end of the week (4 business days).
I'm not sure what their problem is, but it seems to me as if they are not in the business to help a customer ready to hand them a good chunk of $ for what they do for living.
So far, I'm still waiting to hear back on setting up an actual appointment to get things installed, that they have yet to order.
My impressions of this company is making me think twice on this choice because I also got their 5 year service plan, which they would not give me ANY details on what it comprised of. I'm very unhappy with
Roanoke Energy Consultants Provider Name Locked
and will never use them ever. Poor customer service, attitude, and no respect for cutomers time is going to only ruin their brand.
- Nihir P.
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All Energy Consultants in Roanoke, VA

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