Portsmouth Internet Service Providers

in Portsmouth, VA

91
Internet Service Providers are
in Portsmouth

15
Internet Service Providers in Portsmouth
are top rated

D
Rated by
ROB W.
"I use
as my internet provider. On approximately October 1 I received a letter from
informing me that they upgraded my service and in" order to take advantage of this I would need to upgrade my modem. I was given two choices, either lease a new modem from
or purchase a new one myself. I was provided with a link to modems that were compatable with my service. I chose to purchase my own modem and bought one that was on their list. After installing the new modem I attempted to activate the modem on line through my account on the
website. It was at this point that things got extremely ugly. After logging on to my account and following the instructions to activate the modem I got a message that I couldn't activate the modem due to "retail blocking" and I was referred to a chat site or 1-800 number. I first attempted to resolve the situation via the chat site. After 10 minutes or so of "chatting" with a representative, I was told that they couldn't resolve my problem and that I would have to resort to the 1-800 number. After calling the 1-800 number, and waiting on hold for 30 minutes, I had to talk with three different individuals. Each individual required me to provide my 16-character account number. This process took 90 minutes. I actually had to plug in my cell phone to ensure that I wouldn't
power while waiting for someone. Finally we were able to achieve activation of the new modem. To add insult to injury, I just received my
bill, and found that they charted me $39.95 for a "technician visit" and $60.00 for a "3 product install". Also, I recently checked out my local
service center (
, Georgia) in an attempt to return my old modem. When I got there early on a Saturday afternoon, it looked like the Department of Motor Vehicles! There were at least 75 unhappy people in a serpentine line waiting for help. If you're a
customer and need "service", be wary. Be very wary.
F
Rated by
Lloyd G.
"My recent experience with
is one of the worst customer service experiences I’ve EVER had. The problem started just days after activating my service." I started noticing that at times the internet speed was fine, at other times is was slow as molasses. It honestly was so slow it reminded me of the days when we connected by dial-up. Soon after that started happening my interconnect just started dropping all together for long periods of time – five minutes here, 15 minutes there, etc. Then a few days later, while researching important information on the internet, my ENTIRE
/Exfinity platform (Phone, TV, and internet) went off line from 9 pm to somewhere around 5 am. So next day I called
to complain and they offered to give refund me $5 to for the time my services were out and they agreed to increase my internet speed, saying that the increase should make things run fastest and stop the internet connect from dropping. They also said I can arrange to have tech support come out to look at the issues. So next day I get home from work and try to call tech support. I called and waited and waited and waited for someone to take my call. Almost 45 minutes later I was still holding and got so frustrated I just hung up. Meanwhile, I hear from my basement tenant that the television picture is breaking up. Unbelievable! So I decided that I’ve had enough and that I was going to cancel my service and go back to Verizon. So I call to cancel and they put me on with
in the Retention Department. I told
that I would like to cancel my services effective October 13 --- five days from today’s date (October 8th). NEWS FLASH TO
:
is not someone you want in the Retention Department!!! He started off the conversation being extremely nice, but as soon as he determined that I was not buying his pitch to stay with
, his attitude flipped IMMEDIATLEY, and for the rest of the call he was condescending and attitudinal, not to mention he continually talked over me. Worst of all, I discovered when I got off the phone with him that good old condescending and attitudinal
went ahead and shut my phone and internet down – five days before I requested it be terminated. It appears he was even more attitudinal than I thought he was. Just awful…awful customer service! Next I call
back immediately to get my service turned on, and I get a woman named Telisa, a shining light in a sea of maybe the worst customer service I’ve ever encountered. She was not able to get my phone turned back on, but was able to turn on the television. In short, she was WONDERFUL. So I now have Television again but no telephone service. NEVER WILL I SIGN UP WITH
AGAIN!!!
B
Rated by
Carville W.
"The conversion was suggested by the
technician to resolve issues we were having with the landline phone. The technician arranged for the conversion and set" up the installation appointment. The install was doneat the appointed time and we have not had any problems.

Portsmouth Internet Service Articles

Internet Service reviews in Portsmouth

F

Rating
Over ten visits in two years, On Demand still doesn't work. Whole house DVR, a pay service, never worked properly. Replaced all boxes twice, new style remotes work (optimistically) 50% of the time. I spent a year's vacation time waiting for TWC technicians to fix our problem. It's the wiring. It's the cable boxes (two? three? times?). It's the whole house DVR. It's the wiring again. It's the backbone and there are too many cable users for the existent wiring.
I've taken more of a financial hit from the time off to accommodate TWC technicians than I paid for cable. None of this was an issue when Insight was our cable company. All problems started the week TWC took over.
- Rebecca K.
F

Rating
I would like Angies list to help resolve this and put this company in the penalty box so that other customers can be made aware of these practices.
- STEVEN & CYNDI G.
C

Rating
I have only internet from
Portsmouth Internet Service Providers Provider Name Locked
and upgraded my service, my monthly bill is $54.
Portsmouth Internet Service Providers Provider Name Locked
charged me $30 to send two technicians to connect my modem and flip a switch. The technicians were 10 hours late.
I scheduled my appointment with
Portsmouth Internet Service Providers Provider Name Locked
for the day I closed and moved in. Closing was at 9 am. Movers were to arrive at 11:00 am.
Portsmouth Internet Service Providers Provider Name Locked
was scheduled to arrive between 1 and 2 p.m. They did not arrive until after 11 p.m. I was given the option to reschedule but that seemed like a poor risk.
I felt sorry for the technicians. I know they had been at work for well over 12 hours. I know that they probably were not paid well for their services. Once they arrived they did a good job. Of course, I think it could have all been done remotely.
What the technicians and
Portsmouth Internet Service Providers Provider Name Locked
failed to tell me was that wherever I had my modem switched on I would be chained to that location unless I pay an additional $64.00 fee to have the technicians return to my home and throw the switch again.
I have 5 cable outlets in my home. The $64 fee is to turn on 1 more outlet. If I want them all turned on in the hopes of avoiding more surprises and additional fees that will be $24.99 per outlet.
My internet connection is fine, the customer service is very poor- excepting the professional woman who broke the bad news to me about the fee to flip a switch.
When you have cable installed make sure all your outlets are activated so when you want to rearrange you will not have to pay an outrageous and unnecessary fee.
- Kathy L.
C

Rating
Customer assistance was no very smart, explained my request twice to one, 3 times to another, and from a third was given the wrong information. ANDthey jacked up their price, penalizing me for wanting only internet, no other service. Highly irritating.
- Amy H.
F

Rating
Overall, the fact that
Portsmouth Internet Service Providers Provider Name Locked
is the only company that provides the highest Internet service has created terrible service. Service goes down constantly, for no apparent reason, and it's been like this for years. This provider has a monopoly on Internet speed and has been a constant source of frustration.
- Karen L.
A

Rating
I have been pleased with the service, the few times that I contacted them in 2 years. The person I spoke with the last time handled my quickly and was helpful. He was not as friendly as others at spoke tobut his job well,
- CHRISTINE B.
C

Rating
It seems like jumping on the bandwagon to be critical of one of the large cable companies at this point, but an honest review is an honest review and I've written plenty of good ones when warranted.
We had utilized
Portsmouth Internet Service Providers Provider Name Locked
for over 10 years despite being dissatisfied for quite some time. Finally overcame the laziness, fear of change, or whatever and dropped them earlier this year for a satellite provider. We were unhappy with the continually escalating prices and the annual process of returning DVRs/Receivers because they just stop working.
Needless to say, I was blown away when I saw the improvement in hardware, DVR storage space, offerings, services, functionality, etc. that satellite provided and we made the switch earlier this year and never looked back. The straw that broke the camel's back was that we had a cable strung across our lawn when it was replaced in Nov 2013. Finally called the week before our pool was to be put in and said it HAD to be done in the next week as we would have heavy equipment rolling through that area for the next 3 to 4 months. Naturally it didn't happen so I called and asked for a manager and told them they had 24 hours to come bury the cable I would switch to DirecTV.
They didn't come.
I'm so glad now that they didn't.
Having said all of that, we haven't had any issues with our internet service, which they still provide. Just hope we never have a problem as I don't look forward to the service if/when I ever have to call them...
- Mark E.

All Internet Service Providers in Portsmouth, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

20/20 Creatives, Inc. Graphic Design

3101 Virginia Beach Blvd
Virginia Beach

7th Vision Marketing and Consulting

900 Commonwealth Place
Virginia Beach

A Touch of Technology

PO Box 5025
Suffolk

Alexander Technical Resources

1263 Glenwood Ave SE

Amazon Business Services

41325 clear water way

Bell Translation & Web Services

1417 S Veaux Loop
Norfolk

Blessings From A Far

5922 Margate Ave.
Virginia Beach

CMB Network Support

9139 Boulevard 26

Coaction Group

319 Herman Melville Ave
Newport News

Comcast Norfolk

112 E 17th St
Norfolk

CommercePundit.com

1625 Lakes Pkwy.

Computer Paramedics

5328 Academy Road
Virginia Beach

Contractor-Marketing-Tips.com

1653 Nanneys Creek Rd
Virginia Beach

Cox Cable

Hampton

COX COMMUNICATIONS

Virginia Beach

COX COMMUNICATIONS

5200 CLEVELAND ST
Virginia Beach

COX COMMUNICATIONS

1341 CROSSWAYS BLVD
Chesapeake

COX DIGITAL CABLE

1341 CROSSWAYS BLVD
Chesapeake

Cox Hampton

5 E Queens Way
Hampton

Cox Newport News

323-469 28th St
Newport News

Cox Norfolk

101-199 E 17th St
Norfolk

Cox Virginia Beach

211 25th St
Virginia Beach

Directv Newport News

2700 Huntington Ave
Newport News

Dish Network Chesapeake

4545 Bainbridge Blvd
Chesapeake

Dish Network Hampton

11 E Pembroke Ave
Hampton

Dish Network Norfolk

7683 Nancy Dr
Norfolk

Dish Network Omaha

431-471 25th St
Virginia Beach

Dish Network Virginia Beach

431-471 25th St
Virginia Beach

DSL Virginia Beach

Virginia Beach

ENTERPRISE BACKUP, INC

745 Bluecrab Rd.
Newport News

EXECUTIVE TECHNOLOGIES, INC.

2260 Lynx Dr
Virginia Beach

ForbenMedia

7401 Summerhill Road

Greencastle Web Design

676 Shannon Drive N

Grow Fish Design

2809 Lockland Dr

Home Theater Concepts

1205 Jamestown rd
Williamsburg

Homemade Design

41 Monument Ave

Innovative Computer Technologies

7371 Elwood Rd
Suffolk

Internet Marketing and Design

133 Kempsville Rd
Chesapeake

Netlink Solutions Limited

1661 Spring House Trail
Virginia Beach

New Line communication

5556 cabin John drive

Nortt Corp

PO Box 6232
Norfolk

PAUL WALKER ELECTRIC

4913 Blackfoot Court
Virginia Beach

PCPC Support

Nationwide Support Center

Performance Media Placement

23172 Plaza Pointe

SearchCo

Hampton

Smart Ideas by Joe Shipley

2147 W Isthmus Loop

Synergy Connections

504 Arondale Ct
Chesapeake

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

The Colors of AJ Web Services

Triangle Area and Beyond

The Right Way to Write

30 East Georgia Street

Time Warner Cable Norfolk

7603 Nancy Dr
Norfolk

TracFone Wireless Inc

9700 NW 112 Ave

Tropical Computer Shop

796 Pine Lake Dr
Virginia Beach

VA Smart Homes

Chesapeake

Verizon Fios Chesapeake

1101 Campostella Rd
Chesapeake

Verizon Fios Chesapeake

2301 Taylor Road
Chesapeake

Verizon Fios Chesapeake

2301 Taylor Road
Chesapeake

Verizon Fios Hampton

307 N Back River Rd

Verizon Fios Newport News

14420 Old Courthouse Way
Newport News

Verizon Fios Newport News

2600 Washington Ave
Newport News

Verizon Fios Virginia Beach

301-399 25 1/2 St
Virginia Beach

Verizon Fios Yorktown

4508 #E George Washington Memorial Highway
Yorktown

Video by Lina

P.O. Box 2025
Chesapeake

Webb Design

PO Box 690661

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

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