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Top Rated Internet Service Providers

6

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Over 2,762 reviews for
Portsmouth Internet Service Providers from people just like you.

C
"The actual wireless service is good. Customer service can be quite lacking in people skills and manners. I have been with them 5 years, and most of the CSRs are" rude and short with you, never admitting a wrong, especially and a few others whom I don't remember. Some are very good however. , a supervisor, is very good and shines out above her coworkers, so ask for her if needed.

-Ashley B.

D
" (aka RWSI) is plagued by poor management, poor internet delivery, poor customer service. I've had continuous problems getting them" to provide dependable internet quality to allow my VOIP to function dependably. Much of the time, I have to rely on my cell phone. Recently, RWSI upgraded their firmware and dumped internet service to their entire customer base ( 2015). Customers were unable to call or email RWSI to complain or ask for service. RWSI performed an equipment upgrade (October 2015) and again dumped their entire customer base with no internet service. Again, it was impossible to call or email for help. Some service was restored in 30 hours, other customers were without service for about a week. RWSI simply has no backup in case of equipment or software failure, has no method to notify customers prior to upgrades, and technical support takes weeks to schedule an appointment.

-David B.

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Internet Provider reviews in Portsmouth

F

Rating
I waited all the rest of the day but no service was ever activated. Contacted customer support without any positive result. Was promised call backs multiple times by 6 different agents over 6 days and never once received one. 6 days later I am still without internet service, and still being told "tomorrow" . It is ...More totally abysmal that a company can act this way and still be in service. I asked for a manager's contact information multiple times and was told that that information can't be given out. So there is no accountability whatsoever and customer service can tell you whatever they want. I can't in good conscience not let others know how appallingly poor the service is and how frustrating their customer care is.

- susan C.
F

Rating
Service was fine until I moved. I returned all the equipment in the box they provided. 6 WEEKS later, they told me they didn't get a receiver back. It was too late to disprove this allegation, but they debited my credit card for the $133.
I got an explanation from several people they didn't notify me of the allegedly missing ...More receiver for 6 weeks because that's how their billing cycle works. Obviously, their focus is their system, not their customers.
- michael M.
F

Rating
After going into the website to get bundle pricing I ended up having to call. I was hoping this would be a process that could just be handled on line. When I called the number supplied on line they said I needed to call another #. When I called that # I was transferred yet again - It seems like it should ...More be an easy process to get a price quote considering it is a potential sale. When I finally spoke to the person I needed to, or thought I needed to, she could barely speak English. After about 20-25 minutes of me having to repeat myself I finally said I had to go and asked that she call me back. I did get a call back, but she had absolutely no idea what was going on. She continued to tell me that high speed internet was $29.95, but I wanted to include cable as well. I finally had to say "you have no idea what I am trying to tell you and I decided to take my business elsewhere". I've had trouble with this company in the past as well. On two different occasions I had to show my receipt showing I returned my modem because they claimed I never returned it. I should have known to not even try to do business with this company again. I called Midcontinent and got excellent customer service, by someone who could actually speak English. They are already scheduled to come out tomorrow for installation.
- GLENDA N.
F

Rating
Horrible customer service. This used to be a better cable company, but not anymore.
Problems:
1. On hold for extended periods of time.
2. once you get through they hang up on you.
3. unable to troubleshoot even issues.
4. can't understand CS reps due to very heavy accents.
5. repairs ...More are not made in a timely manner or made at all
has obviously made changes, probably to cut costs, that result in horrible customer service. How is losing customers cost effective?
- Maia D.
D

Rating
We subscribed to ATT in March 2015 and since then we have never had a solid internet connection. We have the best Internet package available. When we signed up we were promised that by then end of the summer they would upgrade this area. They have not. Numerous neighbors have the same issues. Every time I ask ATT their customer ...More support says they don't know or how we can find out from more info. We have had numerous service calls and nothing has worked nor have they stated they would resolve the issue. I have had Microsoft address the issue and they told us we have intermedit internet. As an ATT service tech told us even with the grade of Internet available in this area I should be able to do Microsoft updates and check emails etc. This I cannot do. It took a week just to do updates and I'll get a group of emails at once that are days old. We would like them to resolve the issue and have a single point of contact instead of dealing with a different person every time.
- Joshua N.
N

Rating
we've been very impressed with their work. They always come back with a positive attitude. They always meet the challenge and they do it in a timely manner.
- William R.
F

Rating
I lived in Knightdale NC and had for internet service for my time in Knightdale. I had to relocate out of state for job reasons and made the mistake of not taking my modem to an actual store to return it. I contacted customer service and received an address to mail the equipment to. I sent it UPS and received confirmation that ...More it was received. I thought that was the end of it until I received a call from a collection agency. This agency started calling and called every day! They even called my relatives!!! I contacted customer service again on 3 separate occasions and was told a ticket would be opened to locate the equipment and I would receive a call back from their equipment escalation department. I never received one and to keep a call and to keep these people from calling my grandmother I finally paid the money. I'LL NEVER HAVE AGAIN....I'LL DO WITHOUT INTERNET FIRST.......
- Joseph S.
C

Rating
We use and a lot of their things were bad but in the past a couple of months the dealings we had with them were significantly more satisfactory. This past week, it wasn't like you are on hold for half an hour and then they tell you we will call you back which has been in the past which makes me crazy, it wasn't like ...More that the last couple of times that I talked to them. The cost monthly is very high to me it is way too high. They were effective and reasonably efficient in dealing with the problem that I had. I have been using them for at least 15 years. If a friend or family member asked about them then I would say that they are expensive, very, very expensive. They were overall good. We have been using them for years.
- Valerie C.

Internet Service Providers in Portsmouth, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

20/20 Creatives, Inc. Graphic Design

3101 Virginia Beach Blvd
Virginia Beach

3 Waves Media, LLC

900 Laskin Road
Virginia Beach

7th Vision Marketing and Consulting

900 Commonwealth Place
Virginia Beach

Alexander Technical Resources

1263 Glenwood Ave SE

AUTHORIZED TELEVISION & ELECTRONIC SERVICES

15268 Carrollton Blvd.
Carrollton

Auto Transporters Online

25108 Marguerite PKWY, Ste A-353

Avast of Virginia, LLC

4240 portsmouth Blvd.
Chesapeake

Bell Translation & Web Services

1417 S Veaux Loop
Norfolk

Best Practice Institute

410 Evernia Street

Cable Virginia Beach

Virginia Beach

Castle Point CSG, Inc.

3013 Rainbow Dr Ste B

Cheaper Than A Geek

Headquartered in Crofton with service worldwide

Click Refresh

428 S. Atlantic Blvd

Coaction Group

319 Herman Melville Ave
Newport News

Comcast Norfolk

112 E 17th St
Norfolk

CommercePundit.com

1625 Lakes Pkwy.

Computer Paramedics

5328 Academy Road
Virginia Beach

Contractor-Marketing-Tips.com

1653 Nanneys Creek Rd
Virginia Beach

Cox Chesapeake

200 Gregg St
Chesapeake

COX COMMUNICATIONS

1341 CROSSWAYS BLVD
Chesapeake

Cox Communications

PO Box 62549
Virginia Beach

Cox Communications

Virginia Beach

COX DIGITAL CABLE

1341 CROSSWAYS BLVD
Chesapeake

Cox Hampton

5 E Queens Way
Hampton

Cox Hampton

Hampton

Cox Newport News

323-469 28th St
Newport News

Cox Newport News

Newport News

Cox Norfolk

Norfolk

Cox Norfolk

Norfolk

Cox Virginia Beach

211 25th St
Virginia Beach

Cox Virginia Beach

Virginia Beach

Directv Newport News

2700 Huntington Ave
Newport News

Dish Network Chesapeake

4545 Bainbridge Blvd
Chesapeake

Dish Network Hampton

11 E Pembroke Ave
Hampton

Dish Network Hampton

100 Exploration Way
Hampton

Dish Network Newport News

11836 Canon Boulevard
Newport News

Dish Network Norfolk

7683 Nancy Dr
Norfolk

Dish Network Norfolk

600-610 W 25th Street
Norfolk

Dish Network Omaha

431-471 25th St
Virginia Beach

EXECUTIVE TECHNOLOGIES, INC.

2260 Lynx Dr
Virginia Beach

ForbenMedia

7401 Summerhill Road

Graphic Memory Internet Services Inc,

47 E Queens Way - #204
Hampton

Grow Fish Design

2809 Lockland Dr

Home Theater Concepts

1205 Jamestown Rd
Williamsburg

InDigiMar

PO Box 5025
Suffolk

Innovative Computer Technologies

7371 Elwood Rd
Suffolk

Internet Marketing and Design

133 Kempsville Rd
Chesapeake

Inverselogix

4600 Touchton Road E, Building 100, Suite 150

IV Support Holdings LLC

500 West Putnam Ave

J&R Affordable Computer Solutions

5038 Gunter St
Virginia Beach

Matlock Bail Bonds

413 S Witchduck Rd
Virginia Beach

Modern Web Studios

1067 N Main St

Netlink Solutions Limited

1661 Spring House Trail
Virginia Beach

New Line communication

5556 cabin John drive

Nortt Corp

PO Box 6232
Norfolk

On The Spot Services

804 S Buckingham Court
Virginia Beach

PAUL WALKER ELECTRIC

4913 Blackfoot Court
Virginia Beach

Performance Media Placement

23172 Plaza Pointe

PreOmi Marketing Consulting Agency

2421 Bowland Pkwy
Virginia Beach

Pronity

4208 old mountain road
Roanoke

Proxitize Designs

514 22nd St, Unit A
Virginia Beach

ratiokontakt

1101 Brickell Avenue, South Tower

Sanira Tax

3535 TIDEWATER DRIVE
Norfolk

SearchCo

Hampton

SEO Bounty

575 Lynnhaven Parkway
Virginia Beach

Synergy Connections

504 Arondale Ct
Chesapeake

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

The Colors of AJ Web Services

Triangle Area and Beyond

The Right Way to Write

30 East Georgia Street

Tidewater Media Solutions

440 Monticello Ave
Norfolk

Time Warner Cable Norfolk

7603 Nancy Dr
Norfolk

Tropical Computer Shop

796 Pine Lake Dr
Virginia Beach

VA Smart Homes

Chesapeake

Verizon Fios Chesapeake

1101 Campostella Rd
Chesapeake

Verizon Fios Chesapeake

2301 Taylor Road
Chesapeake

Verizon Fios Chesapeake

2301 Taylor Road
Chesapeake

Verizon Fios Hampton

307 N Back River Rd

Verizon Fios Newport News

14420 Old Courthouse Way
Newport News

Verizon Fios Newport News

2600 Washington Ave
Newport News

Verizon Fios Yorktown

4508 #E George Washington Memorial Highway
Yorktown

Video by Lina

P.O. Box 2025
Chesapeake

Virginia Beach Satellite Tv

207 Business Park Drive
Virginia Beach

Web & Moore

32159 23 Mile Rd.

Webb Design

PO Box 690661

WWW.GO Z MOBILE.COM

1803 Farragut Ave
Norfolk

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

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