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Nora Plumbing Articles
I really liked the fact that I was told what the price would be if the leak was a result of an old cartridge. I called several plumbers prior to getting to J & S and was told, "Well, it's hourly, and we don't know how long it will take....." Seriously? How can you advertise that you've been in the business for x number of years and not know the approximate time it will take to replace a cartridge? But J & S told me over the phone what it would be if it was the cartridge, which it was, and I got 10% off that price since I'm a member of Angie's List and they have a coupon.
Although I called yesterday, they were able to send someone out today and didn't charge more for a weekend call. I asked the guys here what the charge was to remove the stuck bolts from a toilet seat I had removed, and they said there would be no charge. Not only that, but they installed the new seat which I left outside the door when I couldn't get the old bolts off!. That was a complete surprise since I told them I would put the new seat on before I sent them upstairs when they first arrived. I thought that was very nice of them, particularly since one place I had scheduled, but they later canceled, were going to charge me $25 just to take the old bolts off! (see my previous plumber review to read about THAT ridiculous encounter)
In addition, based on what they told me, the owner is very focused on customer service, and customer satisfaction is their number one priority. In today's world of mediocre service in all fields, this is a great thing to hear.
I HIGHLY recommend J & S Plumbing. I will definitely use them again.
Two days later I discovered an outdoor faucet that would not shut off completely (wish I had found it in time for the first service call). I emailed again, they scheduled me for the next working day. The tech showed up, replaced the faucet assembly.
Except for the first scheduled appointment glitch and the "Minimum Service Charge" (although it wasn't too bad), I was quite happy with the service, and would happily use them again.
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