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C
"We had leaks in the metal awnings that covered our bay windows after the heavy rains in december. Then 2 weeks later, busted a pipe in the slab under our washing" machine. WE called a few places, they were responsive and overall quick to get things going. We initially were thinking we were going to use home insurance to cover the repair, and during this process they worked with my insurance. After the estimate came back, we decided it was not worth it to file a claim and instead paid out of pocket. That's where it all went downhill. Since they own another general contracting business (oh what luck - we can fix this for you), they were inclined to remove much more than was necessary, over calling the "wet" areas to basically expand the demolished area and then hope to be the ones to put it all back together. It took them way too long to find the source of an ongoing leak. And worst of all, at one point they told me I had water in my ceiling, my attic, and all down one wall in areas WHERE THERE WAS NO WATER and that I needed a new roof (we didn't after 2 more roofing evals) !!! Basically they didn't know how to use their infrared moisture detectors and were ready to rip down ENTIRE WALLS when in reality they were just seeing changes in the temperature of my walls (maybe old insulation in these areas) and not actual moisture. I actually made them get up on the ceiling to use a secondary moister reader (the kind with the prongs that actually tests for water) to confirm the cold spots were just that - cold spots and NOT MOISTURE. I am amazed I had to be the one to suggest that. When we got a contractor (not their co-business), we got an independent moisture assessment (someone who just evaluates for insurance purposes but does no remediation) and low and behold - they were totally off on the wrong foot - thank goodness I told them to stop. Then the billing - every machine charged by the hour - many not even turned on most of the time. Ridiculous. We had them come and take it all away. What a mess. BOTTOM LINE - doubt their integrity. They just want the GC work that can follow for the rebuild. worst of all - they didn't know what they were doing and how to read and interpret their instruments. Would not use again.

-danielle J.

N
"The
team did an amazing job dealing with the water damage situation in my home. My AC leaked into my garage and through my wall into my" home the night before I was supposed to move out and put my home on the
. The
team not only responded within the hour of my finding the leak, they handled it with the upmost efficiency and professionalism.
was always available when I needed him, was always punctual when we agreed to meet, and was extremely knowledgeable and friendly when I asked questions and for advice.
and
were not only quick and efficient when removing my carpets, but were extremely friendly. Overall the
team made an extremely stressful situation go as smoothly as possible and I would absolutely recommend their services to everyone. Thank you so much!

-Paige A.

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Local Articles in Newport News

7 tips to prevent basement flooding

If your basement has ever flooded or been damaged by water, you know just how stressful a flood can be. Follow these simple tips to help keep your basement dry.

Water and smoke damage

The U.S. Fire Administration reports that more than 350,000 residential structure fires occur in the United States each year. A homeowner's guide to smoke and water damage provides tips for restoring the home after a fire, safeguarding important documents and hiring a remediation service.

carpet rolls in front of a home
Water & Smoke Damage, Carpet Cleaning, Mold Testing & Remediation

Flooding, plumbing leaks can lead to harmful mold growth on and underneath your home's flooring.

Before, during and after your project, don't hesitate to ask your contractor questions, says DeLancy. (Photo by Jennica Abrams)
Water & Smoke Damage

When water damage, wind or hail strikes, being prepared can save time and ensure quality home repairs. Follow 5 steps for dealing with damage in an emergency.

Fire damaged home
Water & Smoke Damage, Insurance Agencies

Will homeowners insurance cover water damage? Can insurance pick the contractor? Do you pay the deductible upfront? What you need to know before a disaster.

It's important to routinely check your water heater for any leaks or condensation, which an result in mold and damage to your home, says Belk. (Photo courtesy of Gold Coast Flood Restorations)
Water & Smoke Damage

The possibility of damaging water heater leaks rarely crosses most homeowner's minds. Learn how to protect your home from a costly water heater disaster.

Angie's Answers

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Try SCOE 10x (Super Concentrated Odor Eliminator). Cost $25.00 ( includes shipping) for concentrate to make 32 oz. and 32 oz. spray bottle included.  This stuff is great!  I have cats and every now and then one of them pees on the rugs ( cat pee smell is awful as is cigarette smoke). You may need more than 32 oz. to get all the stink out but go to the website and read testimonials ( they will even send a concentrate of skunk smell for you to pour on something and then use the SCOE 10x on it to prove how good it works, for a few dollars more).  Anyway, this stuff worked like magic for me.  They also sell gallon and larger sizes.  Worth every penny!
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You have every right to fire the GC, but it may cost you money in legal fees to fight any leins he has on the property. If you do insurance work you should know that you have to do part of the work out of your own cash reserves and wait for disbursement from the insurance company. His crews errors are not your problem, they are his. If you have problems you should include your insurance company in the problems you are having. If he is running into problems with extras they should only be related to things the adjuster missed and not his or his crews incompetence. If upon rip out he finds hidden water damage that would be an example. An example was a flood job I did not too long ago where we found termite damage that could not be seen untill after demo. Since it was not related to the flood it was not covered. Unless this is his first insurance job he should know the procedures and not be expecting money before it is due, stick to your guns and make sure he is doing the right job. If not include your insurance company and possibly even your mortgage company in any problems. A lein is not that big a deal though in the long run as long as you pay off the agreed amount as per contract. Just make sure if you stay with this guy he has a lien release with him when you give him the finnal check!

 

Don

Water And Smoke Damage reviews in Newport News

C

Rating
Our insurance company recommended Peak, so we figured it would be best to go with a company the insurance company was familiar with and had worked with before. When we first met with
Newport News Water And Fire Damage Services Provider Name Locked
, he was pleasant and knowledgeable, and he was very responsive. It took a long time for the insurance company and Peak to agree on a price. I'm sure this was due mostly to the insurance company's nickel and diming, but I was surprised given they had worked together before. Once we signed the contract and put money down, Peak was a bit less responsive. The timeline was really rushed, and I got the impression that Peak had larger, "more important" jobs than ours. The insurance company did not want to pay for more loss of use time than they had to, so they put lots of pressure on Peak to rush things. Consequently, a lot of the work was rushed and not always done well. Peak relied on a lot of sub-contractors and did not have good management/oversight of them. There were lots of screw-ups and miscommunications. For example, the plumbers showed up to install the bathroom vanities, but said they didn't have the equipment to move the plumbing so the new vanity would fit. We have 3 bathrooms, and this happened twice. Also, the sub-contractor tile person showed up to do the tiles in the master bath, but left when there was no tile board down, as he said he did not agree to do that. The electrician subcontractor also removed an electrical box for our chandelier by mistake (another miscommunication) and then put it back in the wrong place when he replaced it, so he had to come back again to move it. Also, someone from Peak (not a plumber) improperly installed the faucet handles in our master bath. When another Peak person came to fix it, he scratched the handles in the process of removing them, so I had to order replacement parts for the faucet and wait again for someone to come and put them in properly. The painting sub-contractors were a disaster. They painted on sweltering, humid days, without using air conditioning and leaving windows open with no screens. As a result, there were lots of paint drips, and even small bugs stuck to the paint on the walls. The painting subcontractor also did pretty crappy work, not adequately touching up imperfections in the wall (such as
Newport News Water And Fire Damage Services Provider Name Locked
from the water test tool used by the water damage mitigation company) and not sanding properly before painting. When I complained, Peak had their own painter come by himself, basically every day for weeks to fix the imperfections and other finishing touches that needed to be done in the house. He was a very nice guy, but it was really irritating constantly having someone in the house after we moved in, particularly since I work from home and have young children. He did a pretty good job trying to fix the horrible paint job, but I wish they had used him in the beginning. I am still finding paint drips and water measurement tool
Newport News Water And Fire Damage Services Provider Name Locked
that I didn't see before we gave Peak the final payment. It is very upsetting to think about how we paid someone to paint so poorly when I could have done the job better myself. On a more positive note, I would say the overall quality of the work was pretty good, and I would say the price was very fair for the amount of work done. The new hardwood floors and kitchen cabinets look beautiful, as does the tiling work. The process of getting there was very stressful and disorganized, though. I would be wary of using Peak in a water damage/insurance situation where there is a time rush. I would also be sure to ask how much they will be relying on sub-contractors and how they will be overseeing them.


- Kathryn P.
A

Rating
I truly could not be more pleased! I had a leaky toilet and called
Newport News Water And Fire Damage Services Provider Name Locked
. They sensed the urgency in my voice and came out right away. Needless to say the problem is fixed. Reasonably priced, great service and all around company.
- STEVE G.
C

Rating
It didn't go very well. They were rude & unprofessional. They didn't show up at the correct times, and would drop by at times that I was either not home or not prepared for them to be there.
- Amy W.
A

Rating
The team arrived on time and were very accommodating to my small children. They were professional and worked proficiently.They left the work area in good condition everyday.
- Andrea D.
A

Rating
all work was performed in timely manner - excellent job - all workers could not have done a better job -
everyone was helpful - polite, knowledgeable - answered all questions fully
- Sandra S.
A

Rating
Newport News Water And Fire Damage Services Provider Name Locked
with
Newport News Water And Fire Damage Services Provider Name Locked
was very professional and kept us informed on what was going to take place, how long it would take and how the restoration process was going. He even came back to our house at 7 pm on a Friday evening to bring in extra fans, as well as came back over the weekend to check on the progress. We would definitely use
Newport News Water And Fire Damage Services Provider Name Locked
again.
- Edward A.
A

Rating
Newport News Water And Fire Damage Services Provider Name Locked
came out on 6/15/15 and tested for water. We still had dampness and one wall was still wet inside! His mold remediation crew came out the very next day to dry it out.That took about 5 days. The following week they started the re-build. They had to put up new walls in 5 different locations, replace parts of ceilings and molding. They also had to replace two doors, one interior and one exterior. They moved all furniture and cleaned up after themselves really well.
Newport News Water And Fire Damage Services Provider Name Locked
,
Newport News Water And Fire Damage Services Provider Name Locked
and all of the guys on the different teams were very easy to work with. They returned calls and texts promptly and keep me appraised of the work along the way. I would recommend them and use them again.

- Rebecca S.
F

Rating
HORRIBLE. For starters, I hired him and PAID him $750 to install french doors in my home. He not only cancelled the day of installation but when he DID show up late the next day he installed warped doors. He told me basically there was nothing he could do. Its my impression that if he provided the doors and installed them, then it is HIS responsibility to make sure they are acceptable and satisfactory. I have asked him over and over to come fix them or replace them and he ignores me. I figured if I hired him to do another job for me I could get him to fix the doors...
THEN...I hired him to build an outdoor cat enclosure for me. He did HALF the job- leaving early each day he showed up - claiming some emergency and then showed up hungover and unable to work in the hot sun. He broke so many of my outdoor yard decorations with no concern whatsoever. He tore down the existing structure and just left it piled in my back yard. Then he snuck out the side gate on Friday and Saturday when I was home and left with his worker. I have not seen him since and it is Monday. I asked him on Friday when he left early to please communicate with me if he is going to leave. He ducks out when you aren't looking. He has not completed 1/4 of the job and I paid him most of what the bid was. I am now stuck having to hire another contractor to haul off the trash and finish the work he started. PLUS half of what he did was wrong and needs to be redone. The boards are crooked, big gaps in between areas that are supposed to be water tight. My yard is a wreck and now I am going to have to pay twice the amount to get this done. He is telling me he had a family situation come up and will come back on Wednesday to finish. There is no way in h*** I am letting him step foot on my property. I am going to take him to small claims court for my French doors and for a partial refund of what I paid him. He bought some materials and they are here so I will deduct that from what I want refunded.
- Marilee W.

Water And Fire Damage Services in Newport News, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A-1 Inc Exterminators

1704 S Park Ct
Chesapeake

Ace Improvement & Handyman

200 Ferguson Place
Suffolk

Adams Hardwood Flooring

7289 Edgehill St
Gloucester

Advanced Engineering Construction

1800 Rokeby Ave
Chesapeake

ADVANCED RESTORATION SVC

711 Gum Rock Ct Ste 2
Newport News

AdvantaClean of Virginia Beach

4461 Sanibel Circle – Suite 208
Virginia Beach

Air Duct Care

801 Vanderbilt Ave
Virginia Beach

Allen's Dry-N-Clean Carpet Cleaning

5998 Providence Rd
Virginia Beach

Allensbc.com

1077 Canary Ave

American Pro Build

712 Bultman Drive Suite C

At Your Service

2113 Brush Hill Ln

Bah Hum Bug Pest & Termite Inc

203 Expressway Ct
Virginia Beach

BEACH & BEYOND CARPET CARE

1718 Zimmerman Ct
Virginia Beach

BeachBros.Painting

2244 Newstead Dr
Virginia Beach

Belletto Construction Inc

5700 Brookmere Ln
Portsmouth

Best Carpet Care and Janitorial

4511 Dunning Rd
Norfolk

Better Built Restoration Inc

2216 High St
Portsmouth

Big Mike's Maintenance LLC

1902 Iris St
Chesapeake

Birstler Home Improvements, Inc.

171 Hidden Lake Pl
Newport News

BNW Builders

8601 Staples Mill Rd.
Henrico

Brinks Carpet Cleaning

2000 CHAPEL AVE
Chesapeake

C Side Granite

Call for Appointment
Virginia Beach

C&A Building and Remodeling

400 Sharon Dr.
Newport News

Cahaba Scapes

2130 11th avenue north

Cardial Carpentry LLC

15160 Ashby Way West
Carrollton

Carpet Cleaning Virginia Beach

2557 Placid Place
Virginia Beach

CAT Team 1 Cleaning & Restoration

3673 sylvan lane
Virginia Beach

Channel Construction Company

5541 Pariament Drive
Virginia Beach

Colony Construction & Home Improvement Inc

11861 Canon Blvd
Newport News

Commonwealth Property Services

11836 Canon Blvd Suite 500
Newport News

Conscientious Carpet Care

PO Box 1841
Williamsburg

CORBETT'S HOME IMPROVEMENTS

8 Bonneville Drive
Hampton

Covenant Home Solutions

735 Waters Dr
Virginia Beach

DB's Handyman Service LLC

2484 Bayview Ave.
Virginia Beach

DEAS BUILDER & REMODELERS, INC

420 NORTH AVE
Newport News

Disaster Response Inc - VA DC & MD

8200 Greensboro Dr
Mclean

Dycarp LLC

626 Naval Base Rd
Norfolk

East Coast Contracting, Inc.

6022 Jefferson Ave
Newport News

Emergency Restoration Services LLC

1461 London Bridge Road
Virginia Beach

First Atlantic Restoration

414 S. Parliament Dr.
Virginia Beach

Fresh Scent Carpet Care

625 Fairland Avenue
Hampton

Freshen Up

2100 Aluminum Dr Ste 107
Hampton

FURNITURE MEDIC

140 TEWNING RD
Williamsburg

General Home Improvements

512 Kings Neck Cove
Virginia Beach

Grace Exterior Services & Plumbing

401 W Chickasaw Rd
Virginia Beach

H&L Cleaning & Restoration Services

815 Blue Crab Rd
Newport News

Hampton Roads Contracting Services of VA

4897 Bennett's Pasture Rd
Suffolk

Heaven Scent Carpet Care

3524 S PLAZA TRAIL
Virginia Beach

Hewko's Remodeling

1112 73rd Street
Newport News

Hipp Masonry Works Inc

109 Vine Dr
Yorktown

Home Investments and Repair

1700 Holladay St.
Portsmouth

Home Solutions Inc

847 Seahawk Cir
Virginia Beach

Husband For Hire Llc

PO Box 1037
Suffolk

INSIDE DESIGN INC

312 Old York-Hampton Hwy
Yorktown

Irish Accents & Renovations

3407 Marabou Ln
Virginia Beach

Jayhawk Exteriors Inc

1824 Engle Ave
Chesapeake

Jazi Builders, Inc.

476 Richneck Rd
Newport News

Jenkins Restorations

533 Byron St
Chesapeake

Jerry Harris Remodeling

1327 Poindexter St
Chesapeake

JES Foundation Repair

1741 Corporate Landing Parkway
Virginia Beach

JGM Enterprise Inc

632 Caravelle Dr
Chesapeake

John Moore Services

10005 W Sam Houston Pkwy N

Johnson & Johnson Remodeling

2245 Wake forest st
Virginia Beach

JT Askew Drywall and Plaster Repairs

155 A Indian Cir
Williamsburg

K & B Construction Inc

3324 Virginia Beach Blvd
Virginia Beach

K & L Home Fixins'

405 Big Leaf Circle
Virginia Beach

K A Contracting

37 Lucas Creek Rd
Newport News

Kohmar Air Duct Cleaning LLC.

2022 Tacony Drive
Richmond

L.C.R Dry Vapor Steam Cleaning

2519 Des Moines Ave
Portsmouth

Marvin Construction

401 St. Tropez Drive
Newport News

Matt's Repair

421 Dauphin Ln
Virginia Beach

Michael & Son Services Inc

5740 General Washington Dr
Alexandria

Michael & Son Services Norfolk

5845 N Hampton Blvd
Virginia Beach

MID ATLANTIC HOME IMPROVEMENT LLC

416 Height hill Rd
Barboursville

Mid-Atlantic Contracting

1625 Peoples Road
Chesapeake

Mr Clean Mobile Detailing

4884 Elmhurst Ave
Norfolk

MTH Contracting LLC

110 Lancaster Terrace

National Exterminating Co Inc

12484 Warwick Blvd
Newport News

O&B Innovations, LLC

3421 Cappahosic Rd
Gloucester

Overseers

29 Bock Lane

PAUL DAVIS RESTORATION

124 23rd St
Newport News

PERSONAL TOUCH SERVICES

936 PROFESSIONAL PL
Chesapeake

pro construction

Chesapeake

ProCleaning Services

900 Commonwealth Place
Virginia Beach

PuroClean Emergency Restoration

1490-5A Quarterpath Rd
Williamsburg

PuroClean Property Damage Restoration

640 Breeds Hill Road
Virginia Beach

Quality Carpenters Inc

637 74th St
Newport News

R A JONES INC

12786 NETTLES DR
Newport News

Random Task

1120 Buford Ct.
Chesapeake

Regal Renovations

1461 London Bridge Rd
Virginia Beach

Reliance Pest & Termite Inc

644 Prosperity Way
Chesapeake

Restoration Guild LLC

808 Juniper Crescent
Chesapeake

RICHARD'S

PO Box 872
Newport News

Rolyn Companies, Inc.

5706 Frederick Ave

Roofing and Exteriors of Virginia

47 E Queens Way
Hampton

Roto-Rooter Plumbing & Drain Services

509 Viking Drive
Virginia Beach

Roto-Rooter Plumbing & Drain Services

208 N Witchduck Rd
Virginia Beach

RW HARLOW & ASSOCIATES INC

5385 Cobbs Station Rd
Cape Charles

Sanair

11751 Rock Landing Dr
Newport News

SCHWEGLER & CO

2026 E OCEAN VIEW
Norfolk

Segar Contracting

3712 Mantle Ln
Virginia Beach

SERV PRO OF PORTSMOUTH

3530 Airline Blvd
Portsmouth

SERVICE MASTER CO

1253 JENSEN DR
Virginia Beach

ServiceMaster by Farrar Holden

8530 George Washington Memorial Hwy.
Yorktown

SERVICEMASTER OF THE SOUTHSIDE

822 Professional Place W
Chesapeake

ServiceMaster Restoration Services

200-G Commerce Circle
Yorktown

SERVPRO OF CHESAPEAKE

913 Business Park Dr.
Chesapeake

SERVPRO of Newport News

310D Ed Wright Lane
Newport News

SERVPRO of NORFOLK

7440 Central Business Park Drive
Norfolk

SERVPRO OF VIRGINIA BEACH

2633 Production Rd
Virginia Beach

Smart Services

1385 Fordham Dr
Virginia Beach

Stanley Steemer

1220 Fleetway Dr Ste E
Chesapeake

Stanley Steemer

1225 W Pembroke Ave
Hampton

Stanley Steemer

354 Longwood Dr

STAT SERVICES INC

133 Powhatan Springs Rd
Williamsburg

Steam Pro Carpet Care

2593 Quality Court Ste 216
Virginia Beach

STEAMING CLEANING INC

PO Box 22663
Newport News

Sturdevant Construction

708 Gum Rock Ct
Newport News

The Remodeling Company

2106 Aluminum Ave
Hampton

Tidewater Pro Build

4321 Greendell Rd
Chesapeake

TidyMAX

966 Norfolk Square
Norfolk

Total Home Improvements

4033 George Washington Mem Hwy
Yorktown

Triangle Sealants Corporation

PO Box 6128
Portsmouth

United Restoration

360 Cleveland Place
Virginia Beach

WACO INC

5450 LEWIS RD
Sandston

Water Damage Solutions

4987 Cleveland Street
Virginia Beach

Water Damage Team

3351 Corridor Market Place

What's It Worth? LLC

80 Hermitage Rd
Newport News

Williamsburg Maintenance Inc

8995 Pocahontas Trl
Williamsburg

Willoughby Kitchen and Bath

9277 Peachtree St.
Norfolk

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