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Auto Stores to Avoid

56

Top Rated Auto Stores

2

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Over 486 reviews for
Newport News Auto Stores from people just like you.

F
"Decent job on the tint BUT DO NOT TRUST THEM WITH YOUR CAR!!! Especially their Sales manager
. I took my car to the dealer and the dealer" said that
from
's would pick my car up to take it to their shop. After my car was dropped off, I noticed a few speed limit alerts on my UVO account. (You can set a speed limit, curfew and geo fence boundaries and when the car exceeds those boundaries, an alert is saved on your account and you get an alert on your phone with all the details. Those details include specific time stamps, locations, and speed). I set a 65 mph speed limit and this company drove my car at 93 mph for over 5 mins!!! Extremely unprofessional and I definitely will not trust them or allow any of my family and friends to trust them. If they will drive this fast in my car and disrespect my property, what else with they do with my belongings?! They also went 72 in a 55 on the way to return my car.

-Amber H.

A
"Workmanship was excellent, the car was finished when promised and as clean as new.
is nice, straightforward, and I am very happy with the work done.

-Jacqueline C.

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Auto Store reviews in Newport News

A

Rating
Did what he said in a timely manner. Provided information on previous work on the car, was timely and repair works well

- Robert J S.
A

Rating
Fantastic! The bus was on time; it was very clean; and the driver was friendly and fun. My relatives just kept commenting on how much fun they had on the bus and how friendly the driver was. Based on the comments received from our out of town guests, we would definitely hire
Newport News Auto Stores Provider Name Locked
again.
- Orpah H.
A

Rating
Went great. Exactly what I wanted and when I needed it. Waited at the facility while the install took place and associates were more than accomodating. Will definitely go back from any other truck accessory needs.
- Brett C.
F

Rating
This company also known as AAGI did not any anyway want to pay for the repairs of my customers vehicle. She paid for the best warranty available when she purchased her used vehicle that included a rental and the repairs to the vehicle where a covered idem. My customer finally gave up on attempting to get a rental after the runaround she got and had to hitch a ride back and forth from her work for over a week. They attempted to
Newport News Auto Stores Provider Name Locked
me around by not authorizing enough for the repairs by cutting my labor, not allowing a cent of
Newport News Auto Stores Provider Name Locked
up on the replacement transmission. This cost was unfortunately paid by my customer. Consumers Beware !! This is a Cheap Warranty Company that has no business ethics and should not be able to continue to do business in this country!!!!
- David D.
F

Rating
It went terrible. The vehicle was stopped immediately when a check engine light came on and the vehicle was taken to this dealership by a tow truck. They delayed 2 days even looking at it (per their story).
When I was FINALLY able to get a service manager on the phone after 3 tries and nearly 20 minutes on hold I asked for an explanation regarding the vehicle. The very brusque reply was "yeah...you need a new motor" followed by silence. Upon further prodding they described the first thing they did was "started it up and got a cloud of smoke, and the engine seized". They then proceed to postulate that it was because the oil plug was finger loose.....from and oil change 2000 MILES PRIOR (not at a dealership). They claimed there was oil covering the undercarriage from the motor to the back bumper as part of their evidence to back this ridiculous theory (never had low oil light or sign of leak on garage floor). I expressed my doubts and was referred to call
Newport News Auto Stores Provider Name Locked
customer service, which ended up being even more useless than the dealership. That will be the subject of another review.
I asked that the service manager take pictures of the described undercarriage mess and he refused saying he didn't have time. I prodded further and he attempted to placate me by lying and saying he would have the tech do it and email to me. As you may expect the pictures never materialized.
The mangers from the facility that changed the oil called
Newport News Auto Stores Provider Name Locked
Dodge/
Newport News Auto Stores Provider Name Locked
/
Newport News Auto Stores Provider Name Locked
to gather information and set up a time to see the vehicle and ascertain whether they were responsible. The were treated rude and any other communication with them was refused by
Newport News Auto Stores Provider Name Locked
.
After that initial conversation I never had any other communication from the dealership. Not. One. Call.
After taking the vehicle (my expense) to a REPUTABLE dealer the story was quite different. While the plug was conveniently loose the was NO EVIDENCE of leaking on the undercarriage. Turns out the wrong oil filter was placed leading to low oil pressure. Not Chryslers fault, but easily found by a decent, honest and reputable dealer after a few hours of investigation.
My multiple phone calls to
Newport News Auto Stores Provider Name Locked
customer service revealed that the service department at
Newport News Auto Stores Provider Name Locked
lied to
Newport News Auto Stores Provider Name Locked
, blatantly lied as compared to what they told me. In summary:
1. Trying to get in touch with them originally was an exercise in near futility. The receptionist admitted she kept calling the service dept "but they won't pick up'. No one seemed to care or find this behavior abnormal
2. Service department manager was not professional dealing with me or the oil change company.
3. Service department clearly lied about their findings (perhaps the reason they refused to take pictures).
4. Service department made no effort to look for other problems/causes.
5.They started a vehicle BEFORE checking anything, oil, etc, leading to a seized engine. They originally admitted this to myself and to
Newport News Auto Stores Provider Name Locked
before changing their story.
6. They refused to work with a company that was trying to do the right thing and assess their responsibility in the matter.
6.They never once attempted to make contact with me again.
At this point I can only surmise that perhaps the entire loose oil plug story was manufactured to cover for starting a vehicle with no oil pressure before doing even a cursory exam of said vehicle.
I would suggest going anywhere else in the state of GA, or the country for that matter to avoid this dealership.
PS- the oil change company stepped up without issue when the investigation revealed the wrong filter was placed. It could have been that
Newport News Auto Stores Provider Name Locked
and saved me hundreds of dollars in transport fees. DO NOT think they will be an advocate for the customer, my experience indicates the opposite.

- Richard O.
F

Rating
I used the Castleton location. They set an expectation to be done in 3 hours and it took over 6 hours. I didn't had a ride to take me from work to get my car and they never told me this ahead of time. They didn't seem to care that this occurred to me. To me this was very poor customer service. I will never use or recommend them to others due to this.
- Denise G.
A

Rating
Just like then installation process, I found that the employees treated me great. I traveled about 60 miles because of the reviews and have not been disappointed.
- Jean G.
N

Rating
This is a third party parts order setup. they are not the manufactures. They make the mistakes and then expect you to pay again prior to them correcting the problem. Wait time and phone response is the worst I've had to deal with for any purchases ever made. wait time for replacement parts... I'm still waiting even though I had no other choice but to authorize another charge to get them to reorder the correct parts. I do not recommend this company. If you need service, I'd recommend you try ordering directly from the manufactures or at least somebody other than
Newport News Auto Stores Provider Name Locked
.
- Rob C.

Auto Stores in Newport News, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 Stop Auto

6440 E Virginia Beach Blvd
Norfolk

AAMCO Transmissions

12483 Jefferson Ave
Newport News

Abacus Racing

1372 Baker Rd.
Virginia Beach

ATLANTIC SHORELINE CO

417 S Lynnhaven Rd Ste 101
Virginia Beach

Automotive Collision Experts

12823 Jefferson Ave
Newport News

Automotive Solution Services

121 Southgate Ave
Virginia Beach

Autoworks Automotive Repair

440 S Lynnhaven Rd
Virginia Beach

B & E Auto Collision Center

5018 Euclid Rd.
Virginia Beach

Bay Kia Norfolk

6970 N Military Hwy
Norfolk

Brown's Automotive

101 MOORE AVE
Smithfield

C.F. Services LLC

3661 Sunset Ave

Casey BMW

12861 Jefferson Ave
Newport News

Casey Chevrolet

11700 Jefferson Ave
Newport News

Casey Toyota

601 E Rochambeau Dr
Williamsburg

Casey Volkswagen

12861 Jefferson Ave
Newport News

CHECKERED FLAG HONDA

6541 VIRGINIA BEACH BLVD
Norfolk

Checkered Flag Toyota

5301 Virginia Beach Blvd
Norfolk

Dav-Mac auto repair

2301 Eustis Avenue
Chesapeake

DirectBuy of Hampton Roads

1122 Executive Blvd
Chesapeake

DirectBuy of Indianapolis

8450 Westfield Blvd

DOUG'S AUTO UPHOLSTERY

4863 N WITCHDUCK RD
Virginia Beach

European Cars of Williamsburg

421 East Rochambeau Drive
Williamsburg

First Team Honda

3444 Western Branch Blvd
Chesapeake

First Team Toyota

3400 Western Branch Blvd
Chesapeake

Ford Motor Co

2717 Virginia Beach Blvd
Virginia Beach

GB Tint & Audio

135 Tilden Ave
Chesapeake

Hampton Roads Sunroofs Inc

119 Executive Blvd
Richmond

HOLIDAY CHEVROLET CADILLAC

543 2nd St
Williamsburg

Knuckle Busters

521 w ocean view ave

Kustomz Auto LLC

3306 N Military Hwy
Norfolk

LANE'S UPHOLSTERY

10180 WARWICK BLVD
Newport News

Line-X of Chesapeake

1720 South Park Ct
Chesapeake

My Car

930 south military hwy

Nissan of Chesapeake

930 N Battlefield Blvd
Chesapeake

Nissan of Norfolk

1250 N Military Hwy
Virginia Beach

NN Amsoil Dealer

326 Williamsburg Court
Newport News

OTTACAM AUTOMOTIVE

804 ORAPAX ST
Norfolk

Perry Since 1931

6633 E Virginia Beach Blvd
Norfolk

Phillips Automotive Inc.

4949 Virginia Beach Blvd.
Virginia Beach

Priority Honda

621 N Battlefield Blvd
Chesapeake

Priority Hyundai

1499 S Military Hwy
Chesapeake

Priority Toyota

1800 Greenbrier Pkwy
Chesapeake

RK CHEVROLET

2651 Virginia Beach Boulevard
Virginia Beach

Rummel's Automotive Maintenance & Repair

503A Centerville Turnpike N.
Chesapeake

SIEMENS VDO AUTOMOTIVE CORP

615 BLAND BLVD
Newport News

Southern Wheel Unlimited, Inc

12220 Chattanooga Plaza
Midlothian

Suttle Motor Corporation

12525 Jefferson Avenue
Newport News

Tidewater Auto Electric

5192 Virginia Beach Blvd
Virginia Beach

TUNE UP PLUS

1469 N MILITARY HWY
Norfolk

Ultimate Auto Repair

605 Mimosa Road
Portsmouth

Williams Auto Repair

301 Carolina Rd
Suffolk

Wynn's Auto Upholstery

208 Luray St
Chesapeake

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