Furniture Sales reviews in Manassas

A

Rating
they did an excellent job. I had an expecially difficult wood parquay floor that was glued down that had to come out and they did the job in two days. they layed thetile floor in the kitchen in one day and installed all the cabinets and other things in about 3 days. If we came up againt a problem they fixed it immediately to my satisfication and really worked with us to get what we wanted. I had difficulty getting the right type of kitchen window from a local home store and asked
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if he could help. He obtained the proper type of window in one day and saved me hundreds of dollars in the process. After the job was completed and all the small details were finished they cleaned up like they had never been there. I just
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't say enough about how great they are. I will be using them again.
- William S.
D

Rating
From the start until payment was merely O.K. I didn't like the fact when negotiating for thousands of dollars worth of furniture all decisions were made by an elusive manager. Especially did not like the outcome was a "no we can't do that" at least show some tact and tell the customer why not, or meet in the middle, something. The other mid-higher end furniture salespeople (Havertys, Crate & Barrel,
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HW etc) are willing to work the best deal they can in order to get their commission.
Furniture piece is great, made well, and looks fabulous. The delivery service is why the grade for this review is poor. First off
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the salespeople made sure my invoice was marked as to call at least 1 (preferably 2) hours before delivery. Even the delivery lady (very sweet) that schedules all of that work reiterated this when she called me the day prior to verify. Sure enough the delivery crew called 30 minutes prior to being at the house......30 minutes to get from northern
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county to southern PWC...
Upon delivery everything looked good to go, the delivery guys brought everything into the house where I asked but it was when they put the table back together is where I almost completely lost it. They placed the drawers back into the table and were shoving them in pretty rough, slide them in and out with some force, viewing this one can tell something wasn’t right. On the very last one they did not seat the draw properly and of course, with a loud snap all the bearing from the track came spilling all over my floor. Awesome, 4 grand and the table draw is broke....They tried frantically to fix it. I understand mistakes happen, but not one, not one apology from the guys.
I made it very clear I will not sign for anything if the piece is broke at least not without calling the store first. They didn't seem to care in the slightest (if they even understand English). The one guy told me if I do not sign he will take everything out and I have to go back to the store and I have to figure out a solution. Are you flipping serious? What kind of tactless people are they hiring to do their LOCAL deliveries?
Also if you not on your invoice something is wrong or broken. You DO NOT get a copy of the invoice these jokers of delivery man get to keep the original
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signed invoice. Not a good way to do business
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. I took pictures of everything on my iPhone and called immediately.
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my saleswoman (after being on hold for 15 minutes) assures me she can order a new piece but without a clue for an estimated turn around window, not her fault I know she can doing her diligence and if I decide to ever step foot back in the store she is who I will go to.
I was beyond livid, I expect this sort of service from the Roomstore, Value City Furniture or Ikea but not
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. Needless to say if they do not come through on making this right, more than my direct neighbors will be hearing about this.
- John T.
C

Rating
They were very helpful when we ordered the furniture, but after that customer service has gone completely downhill. I know from using them in the past that they don't always call when your furniture arrives, so I called to ask the status of our order. The lady I spoke to acted extremely annoyed and took my number telling me that she would check and call me. I never got a phone call. I called the next day saying I didn't get a call and got a different, but equally annoyed lady. When I told them I would have appreciated a call back yesterday she told me that sh would
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down that I would like "better customer service." What a joke, I wouldn't recommend ordering furniture from them.
- Benjamin Y.
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All Designer Furniture in Manassas, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

'Mikes Moving Service

3704 N Rosser St
Alexandria, VA

A & S Sales Inc

458 S Pickett St
Alexandria, VA

ABACA IMPORTS

1201 N ROYAL ST
Alexandria, VA

ABSOLUTE KITCHENS INC

8230 BOONE BLVD
Vienna, VA

ANA'S FURNITURE LLC

8679 SUDLEY RD
Manassas, VA

Andre's Technology Empire

1200 Delaware Avenue SW Suite 303
Washington, DC

Antiques and Furniture Restoration, Inc.

21580 Atlantic blvd
Sterling, VA

APPLEBY'S ANTIQUES

24219 RIDGE RD
Damascus, MD

Authentically Amish Fine Furniture

4609 Duke St
Alexandria, VA

Backyard Shed & Deck Co

11425 Mercury Dr
Manassas, VA

BALLSFORD KITCHENS INC

10417 BALLS FORD RD
Manassas, VA

Bare Woods & Home Furnishings

14150-B Willard Rd
Chantilly, VA

BELFORT FURNITURE

22250 SHAW RD
Sterling, VA

BEST WAY FURNITURE

10294 PORTSMOUTH RD
Manassas, VA

Blue Raccoon Home Furnishing

6 Coryell St
Lambertville, NJ

BrianPaul Designs

400 Mass Ave
Washington, DC

BRIGHT DESIGN GROUP

743 DELAWARE AVE SW
Washington, DC

C&F Furniture Delivery & Repair

21580 Beaumeade Cir
Ashburn, VA

CALICO CORNERS

814 King St
Alexandria, VA
Manassas Zip Codes

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