Manassas Deck Builders

in Manassas, VA

Deck Building Reviews in Manassas

F

Rating
The work has never been finished, Paint splatters on French doors to dining room, on rails and patio at bottom of stairs. I have called repeatedly to have the work done. They never show up when they say they will and call after hours to say they could not make it on Monday,
7, 2014 and would be here on Tuesday
8. NO SHOW. I have many e-mails from them but still they don't come or The work has never been finished, Paint splatters on French doors to dining room, on rails and patio at bottom of stairs. I have called repeatedly to have the work done. They never show up when they say they will and call after hours to say they could not make it on Monday,
7, 2014 and would be here on Tuesday
8. NO SHOW. I have many e-mails from them but still they don't come or call
- Nancy N.
F

Rating
I called the customer service line to tell them of my experience. If this is a company worth its salt, I figured they would take action immediately. The rep. was sympathetic and apologized, but could not get ahold of a manager. I later received an customer service email from the company, which I filled out in detail, but I have heard nothing since.
- Lisa S.

Manassas Deck Building Articles

Deck Building reviews in Manassas

D

Rating
I may regret this, as we are only on step one of the process which was cleaning only. Did a great job on that paret.
But this provider has the worst customer service I have ever dealt with. After the initial sale, I called back because there was some stuctural problems with the deck and I wanted it repaired before moving forward. The phone went to a voice mail with a person I couldn't even understand, no company identification and I left several messages. I finally called the main office and "elevated" my complaint. Got a call back a few days later and was told the sales manager would call me and also that someone would be out. Twice I was told that. Well, that was a few weeks ago, and I'm still waiting for that call or for someone to come back and see what additional work is required. Then I was called by
Manassas Deck Builders Provider Name Locked
and told to expect the intial carpentry work was to be done around 6/10 at which time I told them that there was a structual issue with the deck sinking on one side, and I wanted it quoted and fixed before anything else was done. It's 6/12 and I've not heard from anyone - they did tell me that the rain has been pushing the schedule. But, again, I'm not prepared to move forward until we discuss the repairs needed.
I will say the price was good for the size of the deck and the product, but too bad there's no options on the vendor.
Good luck - because it's mid-June and I doubt I'll be spending much time on my deck this year. Considering the original contract was signed in mid-May, along with a 30% deposit...Makes me think that I want my money back.
- Lisa Q.
F

Rating
I called to ask for a quote for a deck and patio.
Manassas Deck Builders Provider Name Locked
Kollas, the owner, called me back within 24 hours and set up an appointment with us within 2 business days.
I have a two hour (each way) commute, so in order to be home to make the appointment I had to take some time off work to be home early to meet him.
On the day of our scheduled appointment, his wife (secretary?) called us 15 minutes before our scheduled 6pm appointment to tell us
Manassas Deck Builders Provider Name Locked
has been sick all day and couldn't make the appointment and he would call us back to reschedule. I didn't ask the question, but it took me as odd that he'd been sick all day and they couldn't call me until 15 minutes before the appointment to tell me he wasn't coming. This really ticks me off because I had used two hours of vacation time to come home early for this appointment.
He called and apologized profusely and scheduled another appointment with us and swore he would make it right. So we rescheduled. This time because of his schedule we would have to meet even earlier. So this time I had to take 4 hours of vacation time to make the appointment. My wife had to rearrange her schedule a little bit to be able to make the appointment too.
In the end,
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never called. He never showed up. He never contacted us at all. He just didn't show up and made me waste a vacation day.
It seems
Manassas Deck Builders Provider Name Locked
isn't upfront and honest with people about what he's willing and able to do and he's certainly not willing to keep to his appointments. He doesn't even have the decency to make a phone call.
I would strongly recommend against ever using him.
- Jennifer R.
A

Rating
Their salesperson was extremely friendly and made sure I was aware of all of the options available and that I picked an option that would not only fit into my budget but that I would be happy with long term. Unlike similar companies I was getting quotes from they did not have a high pressure pitch that required a signature that day. Since I wanted to resurface my deck in the TrexPro material he gave me samples in all of the colors to keep as I made a decision. Once I decided to go with
Manassas Deck Builders Provider Name Locked
they got me on the schedule within a few weeks. Most of the work was completed in a few days. The project manager came by every day to check on the progress and made sure the area was kept clean. During the walk through the project manager was more thorough than I was and tighten a few bolts that he thought was too loose himself. Overall it was a good experience from start to finish.
- Wilma K.
D

Rating
They wrote that the work would be completed in ten (10) days after completion and acceptance of plans. Plans were completed on Aug 22, 2013. I was told the workers were to be working from around 7:00 AM to 5:00 PM.
The work as NOT completed in ten (10) day,
Manassas Deck Builders Provider Name Locked
ten (10) working days. I had to call the office frequently to find out what was going on and the general response was, "they will get together and find out what was going on." Many times, the contacted workers would ask me what they were suppose to do. I also had to inform PWHI, that they had forgotten to do something, like replace the fencing around the porch area, provide electronic outlets within the Sun Room area.
They also failed inspection by the country two (2) times. They also failed mesh the new construction to the original construction, leaving gaps between the two (2) projects. They also had to be asked several times to clean up the residue from the construction which was removed and left electrical wires dangling from the old structure.
- Larry H.
A

Rating
Initially I had a problem with a call-back after the initial estimate. But when I wrote a poor review on it, they came right back out and gave me a suburb discount. He was patient even though I kept trying to make the job smaller or tried to cut costs - I'm disabled so this was big deal for us - and this is important - they TOOK the job. A lot of contractors won't take small jobs, especially in the peak part of the season!
I needed to replace the old deck as the insurance company was about to drop us because of the old one and of course I had been worried about my wife, kids and mother walking on it. I figured I would only get little more than a walkway from our mother-in-law apartment, but the price enabled me to get a nice functional deck..
I've waited to write a review because I wanted to see what the deck looked like after a year - and after a big winter it still looks good and I'm about to put the first coat of sealant on it. The wood was a good grade and there are no twists or massive splits. Even when I said there were too many knots in certain places, they came back out to replace it as well.
While I had issues with the professionalism of some of the workers I can't deny that they did an excellent job and the owner made sure all of my concerns were taken care of. I have been burned by some contractors but I have to say these guys went out of their way to make sure a small job was done RIGHT. I'm sorry I had to wait to right the review and they probably thought I was ungrateful not to write a review, but I encourage everyone to wait a while before they write a review and see how the job stands up over time.
Manassas Deck Builders Provider Name Locked
are a good company and I recommend them to anyone looking for backyard decks and such. I will use them again when/if we can afford to do more.
- Edward S.
A

Rating
Manassas Deck Builders Provider Name Locked
handled all of the scheduling and contracts. She was very professional and great to work with.
Manassas Deck Builders Provider Name Locked
and team performed the work on my property. They went out of their way to squeeze my job in between other jobs and bad weather to meet my time line. They were very professional, showed up on time and did a great job. There work is very high quality and their pricing is very fair. I would highly recommend them and would definitely use them again myself.
- Michele P.
C

Rating
We checked both the Better Business Bureau and Angie's List before hiring this company. The positive grades on both sites were encouraging so we called to get an estimate.
Manassas Deck Builders Provider Name Locked
was the person who came to the house to give us the estimate. He showed us some pictures of the work the company has done and made some design suggestions for the new deck. He was very personable and professional and we liked his ideas.
Timeline:
Contract signed on 27 August 2013
Project started on 19 September 2013
Job completed on 15 October 2013
Complaint #1: It should not have taken almost a month to replace the decking and railings on an existing deck since the pilings and support structure were in good shape and did not have to be replaced.
Complaint #2: The workers that were sent to build the deck were slow and did sloppy work. They didn’t pay attention to what they were doing. Just a few examples are: they cut off one of the support posts; they ripped a window screen; they installed broken and cracked boards; they broke a patio flagstone; they patched two pieces of wood together for an accent board rather than use a single piece which was one of the design elements that
Manassas Deck Builders Provider Name Locked
told us they would do.
Complaint #3: A support post was cut off and instead of replacing it properly they put a 4x4 on top of the cut. The cuts were not straight so when they put the 4x4 on top it did not sit flush. It is a very amateurish fix. Not one you would expect from people who build decks for a living. We will add pictures if possible.
When we brought our concerns to the owner,
Manassas Deck Builders Provider Name Locked
Anturiano, about all the things we found that were unacceptable, he had the workers come back to fix everything with the exception of the support post. When we showed
Manassas Deck Builders Provider Name Locked
the cut support and the way it was “fixed” he said it looked safe and he wasn’t going to do anything else about it.
We are not happy with the look of the support post or
Manassas Deck Builders Provider Name Locked
's decision to not repair it properly.
- Vicki B.
A

Rating
It was amazing, from start to finish. I wish more companies worked like they do. I was dreading getting bids on decks because I felt I would be pressured. I called out 4 deck people. Two did not return because I would not sign up that day.
Manassas Deck Builders Provider Name Locked
at
Manassas Deck Builders Provider Name Locked
did not use any high pressure sales. His main concern was that we got the deck we wanted within our budget. We got two bids and then my mother in law got sick so we could not move forward with the deck right away.
Manassas Deck Builders Provider Name Locked
understood and said to call him when we were ready, the other deck company really wanted us to start the work. Needless to say we chose
Manassas Deck Builders Provider Name Locked
Company and thank goodness we did. Arran was our project manager and he went out of his way to make sure as the deck was being built it was meeting our vision. He emailed us each day to let us know what work had been done, he gave us heads up as to weather delays and because the weather was so bad, he asked if it was OK if they worked on the weekend.
Manassas Deck Builders Provider Name Locked
was the most detail oriented carpenter. He did amazing work and he made sure everything was clean and orderly at the end of each work day.
I highly recommend this company. It was a pleasure working with them.
- Mary S.
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All Deck Builders in Manassas, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 Service Total Remodeling LLC

6455 Luretta Ann Ln
Springfield, VA

1st choice remodeling &construction

22922 benson terr
Sterling, VA

3-R Contracting, LLC

237 East Davis Street
Culpeper, VA

4 Service Pros

2010 Corporate Rdg
Mclean, VA

84 LUMBER CO

7921 NOTES DR
Manassas, VA

A & A Fencing

8132 Tall Timber Dr
Gainesville, VA

A & H Contractor Services

1509 Aiden Drive
Woodbridge, VA

A & J Home Remodeling

123 Colfax Dr
Manassas, VA

A & L Construction

10621 Oliver St
Fairfax, VA

A & P Builders

480 Stoney Bottom Rd
Front Royal, VA

A & P CONTRACTORS

Sterling, VA

A + Best Services

8727 Linton Hall Rd
Bristow, VA

A One Call Handyman Service

11703 Newport Mill Rd
Silver Spring, MD

A&I Design Homes

42918 Tippman Place
Chantilly, VA

A&K Remodeling

Po Box 2266
Centreville, Va

A&W Pro Remodeling

Fairfax, VA

A-1 CONSTRUCTION

1102 ATLANTIC DR
Stafford, VA

A-1 Installations, LLC

8612 Linton Hall Road
Bristow, VA

A-Team Custom Pro Wash

249 Dover Road
Warrenton, VA

Shop Local Deck Building Services in Manassas, VA

Manassas Zip Codes

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