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Manassas Deck Building Articles
Deck Building reviews in Manassas
But this provider has the worst customer service I have ever dealt with. After the initial sale, I called back because there was some stuctural problems with the deck and I wanted it repaired before moving forward. The phone went to a voice mail with a person I couldn't even understand, no company identification and I left several messages. I finally called the main office and "elevated" my complaint. Got a call back a few days later and was told the sales manager would call me and also that someone would be out. Twice I was told that. Well, that was a few weeks ago, and I'm still waiting for that call or for someone to come back and see what additional work is required. Then I was called by
I will say the price was good for the size of the deck and the product, but too bad there's no options on the vendor.
Good luck - because it's mid-June and I doubt I'll be spending much time on my deck this year. Considering the original contract was signed in mid-May, along with a 30% deposit...Makes me think that I want my money back.
I have a two hour (each way) commute, so in order to be home to make the appointment I had to take some time off work to be home early to meet him.
On the day of our scheduled appointment, his wife (secretary?) called us 15 minutes before our scheduled 6pm appointment to tell us
He called and apologized profusely and scheduled another appointment with us and swore he would make it right. So we rescheduled. This time because of his schedule we would have to meet even earlier. So this time I had to take 4 hours of vacation time to make the appointment. My wife had to rearrange her schedule a little bit to be able to make the appointment too.
In the end,
I would strongly recommend against ever using him.
The work as NOT completed in ten (10) day, find out what was going on and the general response was, "they will get together and find out what was going on." Many times, the contacted workers would ask me what they were suppose to do. I also had to inform PWHI, that they had forgotten to do something, like replace the fencing around the porch area, provide electronic outlets within the Sun Room area.
They also failed inspection by the country two (2) times. They also failed mesh the new construction to the original construction, leaving gaps between the two (2) projects. They also had to be asked several times to clean up the residue from the construction which was removed and left electrical wires dangling from the old structure.
I needed to replace the old deck as the insurance company was about to drop us because of the old one and of course I had been worried about my wife, kids and mother walking on it. I figured I would only get little more than a walkway from our mother-in-law apartment, but the price enabled me to get a nice functional deck..
I've waited to write a review because I wanted to see what the deck looked like after a year - and after a big winter it still looks good and I'm about to put the first coat of sealant on it. The wood was a good grade and there are no twists or massive splits. Even when I said there were too many knots in certain places, they came back out to replace it as well.
While I had issues with the professionalism of some of the workers I can't deny that they did an excellent job and the owner made sure all of my concerns were taken care of. I have been burned by some contractors but I have to say these guys went out of their way to make sure a small job was done RIGHT. I'm sorry I had to wait to right the review and they probably thought I was ungrateful not to write a review, but I encourage everyone to wait a while before they write a review and see how the job stands up over time.
Contract signed on 27 August 2013
Project started on 19 September 2013
Job completed on 15 October 2013
Complaint #1: It should not have taken almost a month to replace the decking and railings on an existing deck since the pilings and support structure were in good shape and did not have to be replaced.
Complaint #2: The workers that were sent to build the deck were slow and did sloppy work. They didn’t pay attention to what they were doing. Just a few examples are: they cut off one of the support posts; they ripped a window screen; they installed broken and cracked boards; they broke a patio flagstone; they patched two pieces of wood together for an accent board rather than use a single piece which was one of the design elements that
Complaint #3: A support post was cut off and instead of replacing it properly they put a 4x4 on top of the cut. The cuts were not straight so when they put the 4x4 on top it did not sit flush. It is a very amateurish fix. Not one you would expect from people who build decks for a living. We will add pictures if possible.
When we brought our concerns to the owner,
We are not happy with the look of the support post or
I highly recommend this company. It was a pleasure working with them.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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All Deck Builders in Manassas, VA
Front Royal, VA
Silver Spring, MD
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