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Appliance Repair reviews in Manassas
But to top off the $92 misunderstanding, the repair man was surly and argumentative, and, after diagnosing our problem, left without telling us when he'd return with the needed part. We called the office that day to express our concern with the unprofessional demeanor of the repair technician,
I called the following day to ask when the repair person expected the part to arrive, and when they'd be out to finish our repair work. Someone who was "just helping out" answered the phone. He had no information, and no way to contact our repair man. Turns out the entire place closed up shop Thursday afternoon for the long Memorial Day weekend; nobody's back in the office till next Tuesday! No one let us know about the truncated hours; no one has been in touch with us about when we could expect the repair to be completed.
All in all a terrible customer service experience. We cancelled the work and found another repair service.
After researching Angie's List for an alternate service provider, I called Mr. Pant answered the call, inquired about the type of service needed, and scheduled my repair for Monday.
He picked up the replacement pump, arrived on time, and repaired the washing machine. All performed with friendly professionalism.
They now have a new loyal customer.
In May 2014 my electric clothes dryer suddenly stopped drying our clothes after experiencing degraded performance for a few months . We called the problem as the dryer's timer part. He ordered the parts, and returned two days later and successfully installed the part and got our dryer back up and running and he even reattached the dryer vent hose that had fallen-off the wall receptacle when I was trying to move the dryer at no charge. This visit cost us $265 (parts/shipping and labor/trip charge-$49.95).
In a March 2014 visit to my home
I talked with the provider, before he came, I had a manufacturers guide for the appliance with the part and model number, and serial number along with every single part number needed for the repair for each appliance and parts that I needed just for operation of a couple of appliances, i.e. filter, rubber gasket, the provider would be able to come to the job site and fix all the appliances I needed the very first day, the provider says "that's not the way I work, I will need to have someone come to your house, charge a service fee, then leave, and come back another day, charge another service fee, repair costs and also will charge you travel costs." When I explained to the provider, that I thought this was a wasted way of doing business, but took advantage of me as a client, and I could call any appliance repair company locally to come and repair, and he said "that's to bad, that's the way I do business." So I told him I would no longer need his service, and I was very angered that this company would be allowed to even be on Angies List and
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All Appliance Repair Experts in Manassas, VA
Windsor Mill, MD
Manassas Park, VA
Havre De Grace, MD
Shop Local Appliance Repair Services in Manassas, VA
- Appliance Repair ExpertsUS Appliances Services IncMember Price$159 $180VIEW
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