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Heating Oil reviews in Henrico
Three years ago the furnace would not turn on. When we called them they said there ...MoreRead more of this review would be at least a four hour wait. No biggie but I had to get to work so we arranged that they would arrive after 6 PM. When I arrived home, found a note on the door that they had come but no one was home. Back into the service queue we went so it was more like 9:00 PM before the service person arrived. There have been no issues of running out of oil on their automatic delivery program. When the oil tank gauge had to be replaced the cost was included in the service contract. Service people are nice; some have more experience than others and one gentleman in particular went out of his way to help. This year, the day after a huge sleet/snowstorm, the driver had no idea where the filler was, he was looking on my neighbor's property. I happened to be home, so I ran outside to show him. He was a bit short with me until I showed him that not only had we shoveled it out but there was a bucket covering the filler . However, ice had formed around the filler and he couldn't get the nozzle locked in. He said he would let the office know and they'd send someone out to clear the ice. I told him we had half a tank and there was no hurry. What he didn't tell me was that they were going to charge us $100 plus tax to clear the ice. We found out only days later when we received the invoice. We found it outrageous that they had not disclosed this charge and also felt it was excessive. I negotiated it down to $35 + tax, but this has pushed us over the to seek a new provider.
What a disaster.
I've never used oil before, only gas. Cubby came and made a big thing of one of their guys servicing and ensuring everything was fine.
November it showed I used 3 gallons of gas, same thing December, same thing January - my landlord asked if I'd ...MoreRead more of this review done anything to the equipment, like what I asked? I spoke to the managing director of Cubby, the rudest man I have ever had the misfortune to speak with, who also asked if I'd interfered with equipment, I am a multi-award winning writer, tinkering with oil pipes is not something I do!
Cubby came out to check and discovered that there was a problem with the pipes and valves that their serviceman had failed to remedy when he came out. The oil tank was now empty. They filled it - just before the blizzards - and send me a whopping bill.
I was angry and remain angry with the shoddy treatment I received. The MD never apologized, no one had the courtesy. My landlord remained embarrassed at how I was treated (he is a very nice man and I am a very good tenant) and I am now using another oil supply company I found on Angies List. Fingers crossed.
Heating Oil Companies in Henrico, VA
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