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Hamilton Remodeling Articles
Remodeling reviews in Hamilton
It is clear that money is the thing they care about, nothing else. Once the contract was signed, the owners stopped showing up at our house, except for picking up checks, even though “project management” was promised in the contract. Since they hired a bunch of different subcontractors, nobody oversaw that the work actually followed what was outlined the contract. Instead, we had to take on much of that role
In 2 instances they did not complete the work as specified in the contract. When we insisted to hold off on the final payment until these things were fixed (as stated in the contract), they almost blew a gasket and tried to bully us into paying earlier by threatening to put a
They bullied us into paying a $2,500 check for a canceled change order (this counted against the final project amount), due to “bank trouble”
We very seldom got any updates from them when things changed, so we had to ask many many times. Contractors showed up randomly at our house. Many times a week or more would go by with no activity, and we’d have no idea of why
Several of the subcontractors threw garbage and half-eaten food in our yard, even after several reminders. One of them trashed his cigarette butt in our yard. (We have a dog!) We never received even a “sorry” for this behavior.
During the renovation, all our things in our garage became coated with a fine white powder, even though they promised to cover up our things. So we cleaned it up ourselves and after that they said they did not see any dust.
In one instance, they did some plumbing work that we did not know about. This left us with no running water on the top floor and an unknown cost for “finishing” the plumbing work. We refused to pay, since we had not authorized this work. After long arguments, they finally agreed to cover the costs.
Once the contract is signed, they do not listen or even try to understand the customer experience, they just focus on collecting checks.
2 weeks after the work was finished, we started seeing issues with the floor they installed. It’s bulging in several places and you can hear it “settle” as we walk on it.
They wanted to save so much for floor materials that there is no extra flooring left for future need.(experts know that you should have some extra material)
We emphasized several times that we wanted an energy efficient window. Instead they installed a non-energy efficient cheaper window and tried to convince that it was a right one. Finally we showed the contract and they replaced it with what we originally decided on the contract. This added another 3 weeks to the project time, and no apology was offered.
They (even though they were supposed to be project managers) did not show up for the “Final walk through” as stated in the contract, they sent a contractor instead of them showing up.
These are just a few examples of our horrible and very stressful experience. In short, they were very expensive, rude, exhibiting poor workmanship and extremely poor project leadership. In the end, we just felt they tried to cheat us and take our money. Where are we now? It’s been 3 months since they said the work was completed. However, we still have a problem with the bulging floor, and now their floor subcontractor says he could not fix the problem because it’s a moisture problem that comes from the front exterior wall or the ground (the other wall is fine). He recommended us to tear up the floor to see what’s going on. We’ve been asking them for assistance but it’s like pulling teeth, they are clearly not interested in providing any kind of help or take responsibility. So 8 months after the project started, we are still unable to finish the room and finish moving in.
The day of the quote 9am appointment time. He introduced himself and exchanged pleasantries with me, and we got down to business. We went to my main bathroom, which is what I was looking to remodel. It is a very small full bath, with one exterior window (6ft x 10ft or maybe 8ft x14ft
I was thankful for the help and advice
Taking into account all factors (price, length of project, communication, etc) I would definitely consider using them again if I have any projects down the road. Plus they are local to where I live, and I like to support local vendors as much as possible. Most importantly,
A Sunday call to RT Construction was returned within 30 minutes and was out the first thing the next day. The issue was repaired and resolved with minimal disruption and the work site left cleaner then
I wouldn't hesitate to call
I knew we were in trouble when the first tech came out to install the new dishwasher and said it would not fit in the space. When we originally ordered the new unit we were told there would be no need to come out and inspect before the installation to make sure it fit. So then we had to wait for the next service call and the second tech advised there are adjustable legs and it fit fine after he made a
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Front Royal, VA
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