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Gloucester Computer Repair Service Articles
The salesperson sold me the wrong mount for the TV which I didn't know was wrong until the Geek Squad brought it to install. I said that's not the mount I picked out. That's not going to swivel 90 degrees! Nice. When they figured out which one was needed for the TV I bought it turned out I couldn't have the one I saw in the store and the right one had to be ordered. 2 More weeks went by. Once it was finally installed and I was watching it while walking on my treadmill I had the volume up to 45 and still could barely hear it. I thought good grief I'm the one telling my husband to turn the volume down all the time so it's not my hearing that's a problem. Come to find out after calling the store again, that apparently most flat screen TVs have tiny itsy bitsy speakers on the backside of the TV that don't really put out much volume and "most people buy additional speakers". REALLY?
In five years we've owned the home I've used three or four different IT companies to work on the network with varying degrees of satisfaction -- but all of them were less than ideal. For this project, I decided to try
About a week later, they came back to help set up the new phone system (VOIP) and optimize the wifi network. They re-did some of their earlier work because they thought of a better way and -- much to their credit -- did not charge me for the extra time. I love that kind of attitude.
In summary, I was really pleased with their communication, follow-thru and professionalism. I will absolutely use them again.
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