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Galax Roof Cleaning Articles
Roof Cleaning reviews in Galax
It took two calls to reach the company to schedule an appointment for an estimate. I left a message with the first call and received no response in two business days. I called back and reached a woman with whom I scheduled an appointment time and date. It was for over a week later, which seemed a bit long for just an estimate, but we confirmed it. She even gave me the name of the estimator --- Jaffet (sp?).
Yesterday, October 9, 2014, was the day scheduled for the estimate. It was to be between 3 and 4 in the afternoon. I waited until 4:15 and called the company. I spoke with the same woman again. She said she had no record of the appointment. I don't even know if she had a record of my name and address. I said that Jaffet was supposed to do the estimate and she said he wasn't scheduled to be in Portland that week. By acknowledging that Jaffet did estimates it confirmed that my memory was still intact and that I had indeed made an appointment with them.
A company that's hard to reach in the first place, that schedules estimates over a week out, and then doesn't show up because it never made a record of the appointment, or lost the record (or whatever) is one I will not trust to employ. I give
they came to do the service, which was a big deal for me as I have a hectic work schedule. ...More /> I was called the following week as promised (on Thursday) They came the next day while I was at work and did the job.
They did a great job! I couldn't be more pleased with the results. I will definitely be in contact with them next spring to come back for a moss control treatment.
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