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Galax Pet Grooming Articles
Pet Grooming reviews in Galax
Our groomer arrived on time, actually a few minutes early. It had been a while since they'd all been groomed and they were all long and
I was very happy with our groomer and the service provided by
Then it drastically started to go downhill. They raised the price on me and did not tell me until they were already at my house. For the convenience, I dealt with that. Then on one particular occasion after my dog was groomed, he immediately came into the house shaking his head. Within 24 hours, his ears hurt so badly that he would cry out just when the wind blew on it. His ears were red and swollen, and we took him to the emergency animal hospital (since it was a Sunday). They told me that the hair in his ears had been ripped out so forcibly that his ears were raw inside and inflamed. A few days of extreme pain, constant drops and a couple hundred dollars later, he was better.
I should have stopped there. I should never have called back. But I thought that if I explained to the groomer what happened and asked her to not touch my dog's ears, it would be OK. I would just have to tell her about her mistake and how much pain he was in because of it, and surely she would make sure it would not happen again. I didn't think she meant to hurt my dog, so if I explained, it would be different next time and she wouldn't be as negligent.
So I scheduled an appointment via email, the same method I had used to make an appointment numerous times. After discussing appointment options, I picked an arrival time between 4-5 pm on Saturday 10/4. I received an email back that said "You are confirmed."
They never showed up. They never answered my calls. They never answered my emails. I waited for hours after my scheduled appointment time, thinking they must just be running late or they certainly would have called. After it was obvious they were not coming, I thought, surely they will call me on Monday when they are open for business, and they will apologize for the error, and we will make another appointment. Nope. They have not replied to any of my calls or emails. Completely unprofessional.
I very much do not recommend this company.
cats were becoming very concerned with all this action occurring. We knew from previous experience that the cats would not go
quietly into the travel cages, but we tried everything we could think of without any luck. In desperation we contacted
this service. I would highly recommend
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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