Reviews for Fredericksburg Water And Smoke Damage Specialists

F
Rated Review by John D.
"
sent me a contract without a quote for services. The contract outlined I would be responsible for all cost associated with their service, NOT the insurance company.
Since
is a Prime Vendor of USAA Insurance, and USAA is my insurance provider, I wanted USAA to validate a quote prior to signing anything. After talking to
about the contract and the absence of a quote, I had a conference call with USAA and
. I was told by USAA that the contract provided by
is something USAA does not control. The USAA claim representative informed me that I must sign an authorization allowing access to the property before
could start the job.
IMPORTANT: I told both USAA and
that I would never sign an open ended, legally binding, contractual agreement with no clearly identifiable cost ceiling without a caveat statement outlining monetary limitations and ceilings.
I then insisted
send a quote to both USAA and myself. I never received a quote from
.
I said I would sign the contract, but would add a statement to the remarks section of the contract. My statement specifically outlined that I would only allow work to be performed that the insurance company covered and that I would not obligate my self to any cost beyond what the insurance company allowed.
I signed the contract and sent via email it to
immediately after the call. The
owner called me and said I "modified" the contract by writing in the remarks section. He declined to perform the work and hung up.
At this point, it's Friday evening around 6:00pm and both USAA and
WENT HOME FOR THE WEEKEND!
and USAA left us with standing water in our house for the rest of the weekend! In reaction to being abandoned by USAA and
, I began making arrangements to move to another residence. The insurance covering the contractor that caused the water issue placed a couple house fans on the floor with two dehumidifiers. The house started smelling and was unsafe to occupy.
Monday morning, I wrote
again and requested a quote for my self and USAA Insurance. The owner called me and said he had already "respectfully" declined the work and informed USAA. In the end,
outright told me that since I didn't sign the contract in its current form, they would not provide services.
USAA said, by going with a preferred vendor, the cost would be assessed and submitted by the vendor directly to USAA and that I wouldn't need a separate claims assessor on site. If this is true, shouldn't both USAA and
already have the cost issues worked out? Why did I receive a contract from
worded in a way that obligates me for unlimited cost? I signed the authorization to access the property and perform the work that USAA approved, but they did not accept that I limited the cost to insurance only.
acted very shady... When they believed I was using the contractors insurance,
initially told me the cost was at minimum $12k to $14k, then
told me it was only $5k to $6k after I filed with USAA. So where did the difference go! Was I going to get billed for it? The contract
sent me was written in a way that obligated me for an unknown amount.
What's important here, is that I never received a quote from
and they wouldn't give me a written document outlining any kind of cost estimate. They spent three hours in my home working up a quote, taking measurements and pictures, telling me that I have extensive water damage, yet never produced a written quote or statement of work.
This week, I paid $6k for a moving company to pack my entire house and move me into another residence.
I have to use the contractors insurance for this damage and it's like pulling chicken teeth to get them to do the right thing!
To be fair, I will also write this review on USAA for abandoning my family in our greatest time of need.
If you support veterans, please consider taking your business elsewhere.
"

 
 

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All Water And Smoke Damage Specialists in Fredericksburg, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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A ACTIVE TERMITE & PEST CONTROL CO

820 D MERRIMAC TRL
Williamsburg, VA

Advanced Painting

319 Williams St
Fredericksburg, VA

Allensbc.com

1077 Canary Ave
Yorkville, IL

American Home Pride

105 Atoka Dr
Winchester, VA

AMERICAN HOME SERVICES

34 Shining Willow Way
La Plata, MD

American Restoration Service Inc

7964 Conell Ct
Lorton, VA

American Roofing & Remodeling Inc

3322 S Memorial Pkwy
Huntsville, AL

American Service & Installation Corp.

15812 Mt. Everest
Silver Spring, MD

AMERICANPROPAINTERS

Williamsburg, VA

Aquaguard Waterproofing

6820 Distribution Dr.
Beltsville, MD

AV Carpenters LLC.

6 Tarfside Court
Gaithersburg, MD

Basement Detective

3310 Clayborne Ave
Alexandria, VA

Brent Construction & Renovations

14235 Fisher Ave
Woodbridge, VA

Cabana Boys

1801 Winding Way
North Chesterfield, VA

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

Carpet Commander and Janitorial

9367 Meetze Road
Midland, VA

Consumer Construction Inc

14841 Build America Dr
Woodbridge, VA

Cornerstone Building

Winchester, VA

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