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Fredericksburg Roofing Articles
Roofing reviews in Fredericksburg
The house looks great! No issues, easy to arrange payment. I would say
started painting, but realized we would never complete the job ourselves. Since
it was a large job, we had several contractors come give estimates. ES came in
at a price we thought was fair and had a proposed time frame that would meet
our needs. The contract gave 1 week (Monday-Monday) to complete the job, where
several painters would be working on the job. Unfortunately, we found out after
the job had started that ES was understaffed, so not only did we only have one
calling out the other 3 days and coming hours late 3/4 of the days he actually
worked. ES just wasn't able to complete the job by that final Monday. We told
them that it would be ok if they just got everything done besides minor
touchups (to be completed the next week). There were actually major things left
undone (whole ceilings in numerous rooms, 2 of which he said he already did, but
they are clearly not painted) and major touchups (a second coat of paint in
numerous rooms) to complete. That was still going to be ok if they would
complete the job.
When ES was scheduled to return and complete the job, they called out one day,
showed up the next and insisted that he was just there for a touchup that would
only take a couple hours and that we had to move all of our furniture ourselves
so he could finish, even though both rooms which had furniture in them needed
another coat of paint completely as well as lint from the roller brush to be
sanded off of the wall from Mr.
painting in that room, as well as the rest of the work that still needed to be
started. In addition, not only had he painted over our baseboards after we had
asked him to watch his lines, but he splattered paint in many areas on our
There was a lot more than minor touchups to do; the biggest problem was the
denial of remaining work. We contacted them and filed a complaint. We obtained
3 quotes from different companies to finish the job; each of them apologized
for the quality of workmanship, calling the paint job by EC "the worst
paint job they had ever seen". Those quotes came back at 80-90% of the
original contract price with ES, so all the progress ES had made was negated by
the fact that it needed another coat in many places and to be completely sanded
down and redone in some places, not to mention the completely unfinished work
that was part of our contract with ES to be done. We tried to come to a
resolution with them in order to avoid complicated court and BBB issues, but
their proposed resolution was not what we were expecting. we've filed a BBB
report and are anticipating going to court next.
In summary, this company is all about "customer
satisfaction"..until their customer is actually unsatisfied. They
literally broke every single line in the contract they had with us, even
leaving all of their supplies at our house over the weekend, and they definitely
did NOT clean up their mess at all (which is very hard to deal with when you
have 2 dogs and a mobile toddler). Please do your research and go with a
well-known contracting company in order to hopefully avoid the headache that we
are currently experiencing with this one.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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