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Falls Church Flooring Articles
Flooring reviews in Falls Church
Overall, we did like the job that was done. The refinished floors look amazing and the color matching was done very well. The new floors look good but I thought the guys would atleast try and flatten or level the floor before installing the new floor. There are so many ups and
The guys did a great job cleaning, but still it is very dusty on the walls and in the window sills. I'm not sure why we were told to get the painting done before the floors. That seemed like bad advice and our painter warned us that was a bad decision, but we really wanted to follow
It was so hard to communicate with the guys working as no one spoke English except for the Project Manager. But he wasn't there all the time. And anyway, he does not speak English very well. Plus, he has a very bad attitude. When I first met him and saw his demeanor, I offered to buy the crew breakfast and that helped his attitude throughout the job, but still he was not very easy to work with throughout the course of the job. Also, when he came back for the punchlist items to fix everything, he denied every single thing as being an issue. I did not have the time to argue with him, so just told him what was damaged or incorrect and walked away. It eventually got done. Some stuff was pretty, some was not. For example, he trimmed the door so it fit over the floor transition to the bathroom and the pantry, however the door is now hollow because the trimmed the door too much. Everything was a struggle with him and I think it could have been better if he was more cooperative.
We were pleased with the job overall but did want to note these items. I would use them again, but I would also shop around. Also, just to note, I did share alot of what I wrote here to
Very likeable crew and managers, but most of all very professional. They know what they are doing. Would hire them for any other job on our house again.
Later that day, I reported the
When I informed the HD store representatives of the problem they stated that they could not find any problem on their end and that I needed to correct the problem with Visa. Essentially, they said it was not their fault and that they could not do anything to fix the problem because they had no record of the transactions in question. Given that I needed to install the floors immediately, coupled with the fact that I had no lines of credit, I opened a HD line of credit to start the flooring process.
When got home I checked my Visa charges online and seen HD charged me 9 times for the $4,400 of which only the first 4 went through. The other 5 times were denied because the credit limit was exceeded. I called HD and confirmed that I have my credit card statement to prove that I was over charged. Once again they said it was not their problem. In fact, the store manager, ”
When I complained about poor communication and missed deadlines was told, "We're busy with other customers, it's only a small job". $7,000 is a small job?! And why say that? How rude!!
The salesman measured at my home on 4-3-2012. As of today, 4-18-2012, I still don't have an standard estimate despite repeated promises. In the meantime, two other competing contracting companies have measured and supplied estimates in less than a week.
When I called to ask for a different salesman, the company owner
Why would a business owner be upset that I wanted a typical estimate?! Is that normal? He thought "about $7,000 for everything" should be enough when I had a 15 item list and was considering several different options on several home projects.
I wouldn't buy a pencil from this company, much less kitchen and bath remodeling.
Added 4/23/2012: No, I wasn't given a detailed estimate. Only one number given, the project total of $7,000, for a job that covered over a dozen items in several rooms. There was no breakdown in the estimate, no subtotals. No materials, no labor, no separate subtotals for flooring or countertops or drywall in bathroom. Just one number. Other contractors did not have this problem.”
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