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Rental Car Companies to Avoid

33

Top Rated Rental Car Companies

6

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F
"I chose Enterprise specifically because they advertise that they will "pick you up." I made the reservation a week in advance. The morning of the rental" (7 hours before rental time) I called to schedule pick up at my house. I was told to call back "30 minutes before I wanted to be picked up." They would not schedule the pick up during this initial call.) I called them 1 hour before, and was again told to "call back 30 minutes before I wanted to be picked up." I told them I felt 1 hour before was close enough and so pick up was scheduled for 4:30pm. I offered to give directions, but was told they didn't need them. When they had not shown up by 5:00 I called, and was told someone was on the way. The driver called at 5:15 and said he was lost. The driver turned out to be the same individual who had told me on the phone (Enterprise's landline) at 5:00 that "the driver was on his way," indicating that he had been in two places simultaneously. The driver finally showed up and took me to the Enterprise office to do my paperwork. The store manager said they had been very busy that day. He obviously had put his "walk-in" customers ahead of my reserved time. Enterprise's slogan should be "We'll pick you up when we're darn good and ready," or "We'll pick you up at our convenience." I was on a schedule, and their inefficiency made me an hour late to my destination. The manager arranged to let me return the car empty as compensation. Their office is a 12 minute drive from my house, and there was no good reason for their tardiness.

-Lynne R.

F
"Very unsatisfactory, Extra charges that were not explained ahead of time, ex. I originally thought I needed the car but was stuck in a snow storm and needed it a" couple days longer. Was charged for insurance I declined, which added an extra $110.60 to the bill. Three people waited on me and not a single one knew what they were doing. Very unhappy.

-Donald S.

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Local Articles in Falls Church

Car Rental

Whether you're traveling out of town on a business trip, taking an extended vacation or just need a different form of transportation for the weekend, renting a car is a convenient and affordable option. But there's money to be saved and inconvenience to be avoided. Before you rent a car again, read up on these consumer-focused car rental tips.

Bus leaving rider behind.
Travel Agencies, Limousine Service, Rentals - Cars

No matter how well you plan a vacation, sometimes, things just don’t go your way ...

travel bag
Travel Agencies, Travel Medicine, Limousine Service, Taxi/Shuttle Service, Rentals - Cars, Animal & House Sitting, House Security

Spring break, a family road trip, traveling abroad, summer vacation ...

Return rental cars in good condition to avoid extra cleaning fees. (Photo courtesy of member Dirk H.)
Rentals - Cars

Whether headed to the beach or to the city for business, search for discount offers and follow these other rental option tips before hitting the road.

Cynthia Wilson
Travel Agencies, Rentals - Cars

Taking a family vacation isn't cheap. Use the following information below to decide which transportation mode suits your budget and schedule.

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Car Renting reviews in Falls Church

F

Rating
Horrible company. Terrible customer service. Showed up with more expensive car and told me that was all they had. Yeah. right. I had a mid-size reserved so you can see where I might feel a bit weird.
I gave them my card to pay for the car and they ended up taking all of the money in my bank with that same card. They maxed it out till I had nothing left! I called about this, spoke to a man and was treated poorly. I was told there was nothing anyone can do blah, blah, blah... Worse...Did nothing to get me my money back the entire time I had the vehicle. Over 4 days!
The car dripped a massive amount of oil in my garage which I had to clean up with a bunch of newspaper. I have never seen so much oil drip from a car just sitting in the garage before. Not that great of a vehicle either. Oh, they did show up on time though!
- Deborah J.
F

Rating
Three weeks ago I reserved a 15 passenger van,
Falls Church Rental Car Companies Provider Name Locked
#9853WW, in person with associate
Falls Church Rental Car Companies Provider Name Locked
, associate
Falls Church Rental Car Companies Provider Name Locked
, called me 2/3/2015 to verify I would be picking up a 15 passenger van on 2/4/2015 and I confirmed I would be there between 12:30 and 1pm. At 11:15am on the 4th he called again and said the 15 passenger van would not be available due to the "CORPORATE" office had picked it up this morning and sold it. He said all he had was a 12 Passenger van. I told him that was not acceptable due to the fact I was traveling with 5 adults to Georgia to attend a wedding and needed the extra room to accommodate the luggage required to attend multiple functions over the weekend. He said he would get back to me. About 30 minutes later
Falls Church Rental Car Companies Provider Name Locked
called me to tell me the 15 passenger van, that I reserved 3 weeks ago and saw on the lot the day before with my own eyes, was NOT going to be available. She offered me a second vehicle at no charge but I did not intend to caravan to Georgia. I was over a barrel, she told me she would charge me half the rate, if it were free I would still be an unsatisfied ENTERPRISE RENT-A-CAR customer, but I had no choice since I'm leaving early Thursday morning. When I arrived
Falls Church Rental Car Companies Provider Name Locked
was very professional but voiced his opinion that I didn't really need a 15 passenger van with 6 people, that wasn't his to decide. We inspected the outside for minor damages and notated them on the contract, we did not inspect the inside, that is until I got home and started to load-up. It was a disgrace, carpets and upholstery were badly stained. Can you tell I'm not a satisfied customer of ENTERPRISE RENT-A-CAR.
Falls Church Rental Car Companies Provider Name Locked
727 710-6940
- Roger S.
N

Rating
They were friendly they came out and identified themselves. They walked me around the rental, customer service was great and very professional. There were no issues with the vehicle what so ever. This is a highly recommend local business I will continue to use them.
- Robert K.
A

Rating
Got the vehicle I needed for the weekend. Car was clean and ready when I arrived. While I had to wait for a transaction to be completed in front of me, I was acknowledged on entry. My paperwork was ready when I got to the counter and I was in and out in 15 minutes with the vehicle to make my weekend with friends and family very pleasant.
- Sheryl S.
B

Rating
Great EXCEPT rental companies continue to raise their insurance rates. I like using the third party insurance on the rental but rates are going way up!!
- DANIEL C.
A

Rating
They provided a good rental car. They picked me up and dropped me off. They were very professional and their rates were incredible.
- Gordon T.
A

Rating
Easy....Easy...Easy...I booked online. When I got there everything was ready to go. They are open 24 hours/day. They had partial insurance, to cover any minor issues and cover my personal insurance deductable-which I took. The partial insurance rental was nominal fee. I was very pleased and would rent from them again.
- Monica H.
F

Rating
This was the worst car rental experience I've ever had. The desk agent at the location was extremely aggressive in trying to up sell me the insurance options, even when I told her that I had adequate insurance between my auto insurance policy and my credit card. I finally told her that I had had a long day traveling, and wanted to get a car and leave. She then handed me a few papers. She didn't have me sign anything like most rental car agents do. She turned to the next person in line and said "Next, please". I had to interrupt her and ask where I should go to get the car. The car we rented was in poor condition with lots of dings. It had over 51,000 miles on it. We selected it because it was the only Corolla with in-state license plates, which we thought was important. When it was time to return the car and fly home, we used the instructions to the return location that had been handed to us by the car rental company shuttle driver. It turned out that the rental return location had been moved. After about 15 minutes of driving around looking for the location, we flagged down an Enterprise Rental shuttle. The driver directed us to the new Dollar return location. When we told the staff at Dollar about our difficulty finding their new location, they just shrugged and said that we must have gotten the old instructions. These folks don't care about their customers. When I got home, I submitted a very negative review on the
Falls Church Rental Car Companies Provider Name Locked
website. They have made no effort to contact me. I won't rent from
Falls Church Rental Car Companies Provider Name Locked
again.
- Rheta P.

All Rental Car Companies in Falls Church, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Allied Party Rentals

5640 Sunnyside Ave

AUTO BODY CLINIC

7402 WESTMORE RD

AVIS RENT A CAR

7801 LEESBURG PIKE
Falls Church

Brady Auto's LLC

4647 Hillside Rd SE Apt 3

BUDGET RENT A CAR

400 ROOSEVELT BLVD
Falls Church

East Coast Collision, INC

5320 Eisenhower Ave.
Alexandria

Enterprise Rent-A-Car

6401 Old Alexandria Fry Rd

ENTERPRISE RENT-A-CAR

6286 ARLINGTON BLVD
Falls Church

ENTERPRISE RENT-A-CAR

156 HILLWOOD AVE
Falls Church

ENTERPRISE RENT-A-CAR

540 S WASHINGTON ST
Falls Church

Enterprise Rent-A-Car

8401 Colesville Rd

Enterprise Rent-A-Car

6876 Center St

EuroService Automotive

6583 Merchant Pl
Warrenton

Executive Foreign Car Service

14755 Build America Dr
Woodbridge

Expedite Transportation DC

7310 Wintergreen Ct

FARRISH FAIRFAX AUTO BODY

3166 ROANOKE ST
Fairfax

Fort Washington Auto Body

6100 Livingston Rd.

GAITHERSBURG EXXON

408 N FREDERICK AVE

HERTZ RENT A CAR

1121 W BROAD ST
Falls Church

Huntington Car Care

2600 Huntington Ave
Alexandria

Koons Ford Inc

1051 E Broad St
Falls Church

M & M COLLISION

3165 CAMPBELL DR
Fairfax

Martin's Auto Service

8100 H Beechcraft Ave

Melvin Motors

13405 Annapolis Rd

PRECISION AUTO

12811 MIDDLEBROOK RD

RENT-A-WRECK

1103 W Broad St
Falls Church

Stohlman Automotive Family

8433 Leesburg Pike
Vienna

Sullivan's Auto Body

6731 Solomons Island Rd N

The Hertz Corp

408 N Frederick

World Sedan ,Inc.

1400 G Street NW

Shop Local Car Renting Services in Falls Church, VA

Falls Church Zip Codes

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