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Lawn Treatment reviews in Fairfax
One of the best things you can say about any company doing business which we say here about is this: if you have a question or problem about service provided, they listen and explain or fix as appropriate to the situation. This company pays attention to their customers. They care if you are satisfied. They have been around for a while, and they are not going anywhere.
We highly recommend them.
Original Review :
Awful Experience - start to finish. I hired
This service NEVER, NEVER lived up to the promise or the price and there was no-one in a management position that ever bothered to reach out to me to discuss the situation or offer to remedy the problem.
I have contracted with another firm for the next year, but was amused by the quote I received from
neighbors for over three years. He has mowed, trimmed, blown leaves, applied mulch, fertilizers, herbicides and top soil and planted shrubs .
very high quality and his prices are very fair. I highly recommend him.
Though he is centered in Manassas, I know that he also does work in
He noticed some grubs, showed me, and recommended I apply milky
After the overseeding they ran a leaf blower to clear debris off the walkways and driveway.
He was very personable, knowledgeable, and gave great advice on the status of the yard, future treatments, etc. He offered an estimate on other year-round services, but was not pushy, just very matter-of-fact.
A month later the grasses have filled in nicely on the bare spots and clover/crab grass areas. Our back and side yard are usable again! Overall we were very pleased with
The problems began when they left a message in early September to announce they would be doing the aeration and overseeding the following week. They never showed up to do the service. Eveery week for the next month and half I called asked for a schedule and every time I was told that service goes through a different office and someone would be in touch. No one every showed up. Eventually I started asking for a manager, but a manager was never available and despite promises that I would get a phone call, no one every called me back.
Then, out of the blue, they did the service on Oct. 24 (nearly two months after first saying it would get done) but never notified me with a courtesy call. Because I didn't know they would be doing the work, I didn't cancel the mowing that day. The mowing negated any and all affects of the aeration and overseeding, so it had to be rescheduled again. After additional calls, I was finally told they would show up on Oct. 31. At 4:30 pm on Oct. 31, I called to say no one had arrived yet to do the work. The
So I canceled the contract and demanded a full refund for failure to do their job properly. I was only refunded 1/3 of the money I paid them in advance for the year's worth of work. But they only serviced my property for 4 months. So at worst, I should have received 2/3 of my money back. They claim they would be happy to work to my satisfaction but have proved incompetent and unwilling to provide the service they promise.
don't use them -- you're much better off with a local company that really demonstrates good customer service, like Dream Lawns.
I'll be using him again in the future. His pricing and quick response make working with him very easy!
I also consider their website somewhat deceptive. The first statement under "The ”
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Lawn Aeration in Fairfax, VA
Temple Hills, MD
Temple Hills, MD
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