Chester Oriental Rug Cleaning Articles

Sample Reviews

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Excellent service. They arrived right on time to pick up the rugs and delivered them at the appointed time as well.
Rugs had pet urine stains. The rugs came back looking new and bright with no
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of urine smell.
The delivery service to
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was excellent. There's an extra fee ($50 rt) but it's worth it.
- MARY C.
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they came by at the time and day we had agreed upon and cleaned 6 rugs (various dimensions). they look terrific and very clean now, much cleaner than we had managed to get on previous cleanings. I would certianly recommend them!
- annalisa F.
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Purchased the cleaning of the 2 wool rugs from Angie's Deal. They were very responsive with email after purchase and in scheduling service. Picked up rugs on 4/16/14 - asked
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for an estimate to do other carpet cleaning when they were returning the 2 rugs. They delivered the cleaned wool rugs (did a great job!) on 5/6/14 and the tech carpet cleaned family room and stairs. Did an excellent job also.
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lived up to its name - very responsive and did a good job. Would use again.
- Maryellen G.
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was a pleasure to deal with. They were accommodating and stuck with their deadline. When the carpets were returned one was missing - good missing! The staff told us they had found some soiling on the fringe of one rug and they kept it in order to re-clean it. All rugs were clean and considerably brighter. Great service.
- Daniel M.
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I have used
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before and have been very satisfied with their service. I called them again last week. Vic was punctual and very professional. The price was very reasonable and the quality of work was great. I will definitely use them again.
- Maral B.
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These guys are TERRIBLE! And by terrible I mean REALLY, REALLY TERRIBLE! It was one thing after another with these guys.
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and
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from
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came by to give me a quote. We explained what needed to be done and they explained the process and talked up their dust containment system. They said they could start the job on a Monday and be done by Friday or Saturday of that same week. I had a good experience with
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. when I installed my basement carpeting so I thought I was hiring the best. Wow - was I wrong! I didn't realize the flooring division is completely separate from the carpeting division and my experience with the two were night and day. They apparently sub-out the flooring to a separate company. I was scheduled to start on a Monday. That day, no one showed. When we called the office no one from the flooring department could be located. They reached out to me a few hours later and acted as if the job was scheduled for Tuesday - but when
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arrived at the house to drop off some equipment he told my wife that he didn't even know he had the job and that he was about to go on vacation.
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? In confirmed with him personally by email the week prior! He said he would come back tomorrow to start the job. OK, fine. On Tuesday he did start the job - but he did not use the Atomic dust containment system. Dust was literally everywhere when I got home at the end of the day! To make matters worse, he tracked dirt through the house and left a dirt trail throughout my basement carpeting (he apparently did not take off his shoes off or use booties) and we had to clean up the tracks by hand later that night. He also made himself at home at my kitchen table and chairs leaving dust and dirty everywhere and apparently placing some of his equipment on my furniture. He left a note that day stating that two other guys would come on Wednesday at 8:00 am to continue the job. On Wednesday the workers didn't arrive until 10:45. At least they had the dust containment system and they confirmed that it wasn't used the day before. At the end of the day they told us that they were not coming on Thursday because "they had another job". Are you kidding me?? I immediately called the office to speak to
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. He couldn't be found and I asked for his mobile phone. I finally got a hold of him and he said that someone would be there the next day. I told him to call me back to confirm. He never called back - and no one showed on Thursday. On Friday the workers again arrived around 10:45. At the end of the day they said they would come back early on Saturday and work all day to try and get the job done. On Saturday - no one showed up. We received a call at 11:00 am from the worker stating that he was "knocking on the door at 8:00 am and no one answered" - which was simply a flat out lie because I was personally up at 7:30 am and our landscapers arrived at 7:45 because we had a large landscaping job in our front lawn scheduled that same morning. They came back the following Monday and worked throughout the entire next week to get the job done. Then, in the middle of the week they told us that because they would be staining all of the floors at one time, the smell would be so overwhelming that they didn't recommend we sleep there. What?? I specifically asked about this when we engaged them and they said it wouldn't be a problem - now I'm hearing something completely different at the 11th hour? We had to literally grab the kids and move out of our house for two days into a hotel so they could get the job done. They finally finished the job at the end of the second week. The floors were in decent shape but the stairs were done really, really poorly. I can't see how anyone would have accepted that as a final product.
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came by and took pictures and stated that he would send his team the following Monday to "touch it up." They arrived the following Monday and concluded what we already knew - that the entire stairway had to be re-sanded and redone once again. More inconvenience. They came back on Thursday, worked all day, and finally did it right. They also chipped the corner of my marble fireplace in the living room as they were sanding the floors. I had to call over a dozen providers to find someone to come out and repair it - $300! I sent them the invoice and deducted it from my final bill. Overall - TERRIBLE, TERRRIBLE, service and execution. A headache from day one and dealing with them to resolve issues was like dealing with
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,
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and Curly. I emailed the President of the company -
Chester Rug Cleaning Services Provider Name Locked
- in the middle of this ordeal and received zero response. Not surprising, I suppose. I finally did hear back from him by email when the job was done with a message that simply stated "please see attached invoice". No acknowledgement of the issues, no response to my prior concerns - nothing. Just the bill. Perfect ending to a REALLY HORRIBLE contractor engagement. Do yourself a favor - find someone else to refinish your floors! These guys are a joke. How do you run a business this way?
- PEDRO D.
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had the rugs picked up on the said date at the predetermined time. The pickup was very smooth and professional. The delivery happened about 2 weeks later and they called me with 15min window prior to arriving. The carpets looked great. Some of the leftover padding was put under another small carpet in our doorway free of charge....More /> The fringe on the
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one was cleaned, repaired, and trimmed. Overall the carpet looks almost new. The art silk carpet outcome was not so great. The dark blue, red, and yellow dyes bled a little bit and the whole carpet has a slightly washed out look now. The rug looks very uniform now and the traffic stains on one side of the rug are also gone, and so is the coke stain. The dye bleeding is probably not the cleaners fault but I wonder if this is a known problem with carpets from certain regions and whether spot testing should have been done.
Overall my experience with the service was very good.
- Vandana K.
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and his loyal associates spent hours with us showing us hundreds of rugs. If you have ever shopped for fine, handwoven oriental rugs, you will appreciate how physically demanding it is for the dealer and his helpers to display this number of selections. Rugs are heavy. It takes great strength and stamina to handle them.
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, whose grandfather established the Charlottesville business half a century ago, is as amiable a person as you are likely to meet, and his love of the ancient craft of oriental rug weaving turns your shopping trip into a cultural experience. He is also built like a fullback, and his hardworking crew have to hustle to keep up with him. This all comes together when
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and his guys arrive at your house, expertly move your heavy furniture (ours is insanely heavy), and adroitly position your treasure in precisely the right place.
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also cleans fine rugs, so we sent him back with our Danish dining room rug to bring back to life.
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plans to open a new gallery in Charlottesville proper, keeping the Ruckersville location for rug cleaning and restoration.
We are delighted with our purchases and the considerable service we received along with them.
- Frank R.
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It went great. This is at least the fifth time I have use
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's. The cleaning was scheduled quickly for me because I was having company in a week. The pickup and return were on time. The rugs were carefully cleaned. They are always very careful to measure the rugs before cleaning them.
I once needed to have a decorator look at a rug that I had sent for cleaning and
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's was extremely helpful, making it possible for the decorator and I to see the rug together while the rug was drying.
- Jane W.
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A friendly and professional operation
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excellent results. We highly recommend this owner-operated company.
- HERBERT O.
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All Rug Cleaning Services in Chester, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

CHEM DRY OF HENRICO

10451 Chamberlayne Road
Mechanicsville, VA

Chem-Dry of Richmond

2361 B Greystone Ct
Rockville, VA

Color Your Carpet

9733 Elaine Rd.
Jacksonville, FL

Frank S Eways Fine Rugs & Gallery

347 Moore Rd
Ruckersville, VA

HAYKO Fine Rugs and Tapestries

9-20 35th Ave
Long Island City, NY

NICHOLS INC

2361-D Greystone Ct
Rockville, VA

On The Spot Inc

1818 Page Rd
Powhatan, VA

Pristine Clean LLC

3020 N 33 RD DR
Phoenix, AZ

Specialty Drapery

9 W Cary St
Richmond, VA

Stanley Steemer

23 Commerce Pkwy
Fredericksburg, VA

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