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Chester Hvac Articles
Hvac reviews in Chester
Foster's did everything they said they would do in a professional manner. When I buy these preventative service deals, I like to watch and ask lots of questions so that if I want to do the same maintenance in the future, or if a problem pops up, I have a better understanding of the equipment. The Foster's technician patiently answered all of my questions and taught me about hot water heaters while we waited for the hot water heater to drain. He also checked the vents in my attic, and all of the fittings for my toilets and sinks.
I wish they had a checklist of what they checked similar to what HVAC and termite inspections have. I am not sure if he checked my propane fireplace or not. However, he said that everything looked good. I had a wet spot on my kitchen ceiling which he didn't mention. Not sure if it was because he didn't see it or he didn't think it related to plumbing.
As far as the inspection, I think it went fine. However, because I knew I had issues that needed to be resolved, I didn't feel totally comfortable that I would get the service I desired. Both my upstairs and downstairs tub/showers drip constantly. He did notice that. I don't get hot water out of my tub downstairs so it can not be used in the winter. I took off the handle to the shower upstairs to get to the hot water. He gave me a quote to replace both knob/valve units as well as to repair them. I shared with him what information about the parts I had received from a friend. I tried to give him the part number but he didn't seem interested. I asked if I could get the parts, he said I could. I asked if he could verify the part number by looking at it. He said that he would have to charge me $120 to take off the cover to get the part number.
I think at this point I got a little confused about how this was going to work. I wasn't sure how he was going to repair something if he didn't verify what valves were in there to start with. I also didn't feel comfortable ordering parts if they didn't verify it. If I ordered the wrong parts, then I would have to pay for the service call to be told the parts were wrong. I did not want to pay $120 to have him do a 10 minute job to verify a part. I would not have minded the offer to pay the $120 upfront and to have at least some of it refunded if I booked the job with them. I would have thought that was fair.
I did not feel assured that if I decided to have the parts replaced that it was even possible or that it would work. I felt like he was there to do just that job but not take care of me as a customer. Nor, did I feel like he used that service call to engage future business. I think it was a missed opportunity for the company. They missed out on extra business as well as having a regular customer.
I ended up calling another provider.
My unit has been running quieter and my electric bill is back to normal. Not only was the service better, but it was the same as what I paid the other two companies each time they came out.
I have cancelled my home warranty with Cross Country Home Services. don't ever buy their coverage!
Homeowners do NOT waste your money with Total Protect home warranty. They couldn't care less about your well being or the service you receive. ...More /> I called another company (
I have learned sooo much just talking to these guys. They can work on all kinds of old systems, like boilers, in the old historic homes and can do all kinds of restoration chimney work. These guys are not your "average" HVAC. They are true master technicians and artisans.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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- HVAC ContractorsArmstrong Mechanical Services IncMember Price$49 $159VIEW
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