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Bristow Hvac Articles
Hvac reviews in Bristow
When he came, (I later found out that he was the owner of the company). He said they normally don't service my area. I told him that I wondered about that when I purchased the coupon, but their website included Northern Virginia and I knew if they were too far, that they would reject my purchase, but it went through, so I thought there wasn't going to be a problem. I also wondered why they did not e-mail me, to ask for my phone number, if they didn't have it. I thought this was standard with Angie's List to provide them that. I never had that problem before and I have purchased several coupons from Angies' List before. I was hoping they would have called me to let me know that they were running late. Other than that, the Tech/Owner seemed professional and knew what he was doing.
He did the tune-up of my A/C, which was not functioning fully at the time. He cleaned out the outside unit and added freon. He did not do the full 20 point tune-up because he said the unit was so old, it's not worth fixing whatever could be wrong with the unit. He recommended replacing the unit, as it is now over 15 years old. I asked him to give me an estimate of how much it would take for me to replace the unit. He gave me some verbal estimate and told me he will need to e-mail me the actual estimate. I have not received that e-mail.
The A/C though is functioning well right now and he told me to call them if they need to add more freon later on. He charged me $195 for 3 lbs of R-22, gave me a discount of $10, so I ended up paying $185, on top of the $59 I paid through Angie's List.
Two guys came out for regular Spring maintenance. Excellent guys, Very knowledgeable, very nice. Wish they could come out every time. If they did, I'd still be with ARS.
Last week our AC went out (again, stay away from Trane!). They came out the next day, but the guy spent most of the time on the phone asking someone else for help. Said the circuit board was bad (again?) had to order another one, and another fan. A WEEK later the part came in and he installed it. But he didn't order everything he needed, and admitted that it was his fault. So now we have to wait ANOTHER week to get the other parts. So now I'm thinking, what if this happened in
I called to complain and tell them that I wanted another tech, and I wanted the parts shipped the next day, and that I wasn't going to wait another week because he didn't order everything he needed. The nice lady on the phone understood and said that the manager was gone for the day and he would be in contact with me the next day. Guess what? Next day came - no one called.
Lastly, when he came out, he was more than 2 hours late. Honestly, I'm ok with that. But the least they could do was to call us and let us know they were running HOURS behind schedule. But I had to call them.
Three strikes. And now I'm back on Angie's List looking for another HVAC contractor who is reliable and won't take two weeks with multiple visits (not to mention how much of an inconvenience it is to us) to fix the problem. I honestly lost confidence in them, and I don't want to have this happen when it's 90+ degrees in
I called 6 companies for quotes on replacement HVAC systems when ours was dying. Of those 6, only 3 got back to me with quotes, and before having them come out. In the end, I went with
* Gave us a specific time that they would show up for both the quote and the install, and were there within a few minutes of that.
* Talked to us about our current system to see if it would they could repair it and save us some money, before doing a quote on the new system.
* Gave us quotes on entry level and high end systems -- explained the differences but didn't push the high end equipment at us.
* No pressure whatsoever. Gave us time to decide. They were also transparent with their costs. With them I understood why things cost what they did.
* All 3 of the guys we had here at the house, as well as the owner who called me on the phone, were very knowledge, professional, low pressure, and willing to help. And they were great with kids -- even our very curious 5 year old.
The guys doing the install worked hard and stayed late to get it all done in one day (they were at our house over 11 hours), and still took time to check and explain everything before hitting the road. They even turned around and came back when they saw my five year old running behind them waving a picture he
Highly recommend these guys.
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Windsor Mill, MD
Bryans Road, MD
Shop Local Hvac Services in Bristow, VA
- HVAC ContractorsPreferred Heating & Cooling LLCMember Price$59 $97VIEW
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