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"Several people had been called to fix this problem and took days and it never was fixed right. The drain people from Angie's list had it working properly within 45 minutes. Problem solved.

-D'Norgia P.

"very polite, very responsive and communicated well. The job was well done and they were very kind to move things around to make it to our home with a leaking sewer" pipe from the toilet. THey had to get creative to secure it for an older cast iron.

-Lisa P.

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Local Articles in Big Stone Gap

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Hiring a Plumber

When you need a plumber, especially for an expensive project for which you have time to plan, make sure you hire one who is fully qualified and licensed in your state. A plumber may be an apprentice, a journeyman or a highly qualified master plumber, depending on the level of training and experience.

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Angie's Answers


Take off the lid to the tank and check inside.  There should be a small hose going into a larger pipe near the middle of the tank right next to the flapper.  When you flush the toilet water squirts from that hose into the pipe.  If it isn't in place put it back so that water goes down that pipe once again.  This is what refills your bowl.  If water does not come out of the little hose check to see if it is kinked or blocked.  You can take it off and blow air through it.  Don't worry, it's only clean water that goes through the hose.  If it is clear and water does not come out of the short pipe where it attaches on the flush valve then there is a clog in that valve and it will probably need to be replaced.  These are $10-20 at any home improvement store and even Wal-Mart.  The instructions are simple and you can do it yourself in about 15 minutes.  Check the washer on the supply hose to the toilet while it is off to replace the flush valve.  If it is old or worn replace the hose as well.  It is cheap insurance of only a few dollars which is a lot cheaper than a failed hose or washer causing water to leak.


If you don't feel comfortable replacing the fill valve, if it is needed, a handyman can do it fairly cheap.  Whereas a plumber or other contractor will have a minimum charge of $100-200 a handyman might do it for about $50.


Todd Shell

Todd's Home Services

San Antonio, TX


From the sounds of it, you have a clog between the floor drain and the connection to the city sewer (unless you have a septic tank).  The lower flow rates of sinks / showers / dishwashers probable don't cause a backup like the washing machine does.  A couple of suggestions.

1.  Snake the drain line with a spade tip snake, twisting the snake as you advance it.  This should clear the partial blockage.

 2.  If feasable, have your washing machine discharge into a utility sink and put a strainer on the drain to catch the clothing fibre (fibres and grease from the sink probably made the clog in the first place not to mention a garbage disposal).

3.  Replace your floor drain with one that has a backflow preventer (looks like there is a ping pong ball in it).

 Good Luck

It is not uncommon for a plumber to have to go get the parts necessary to repair and complete the job.  It is very hard to determine what the problem is over the phone and it is not until the repair process begins that the parts needed to resolve the problem is discovered.  It may also depend on if the plumber is using hourly rates or per job rates.  I would hope the time to get the parts would be minimal and the charge would be as well!

Well , you've certainly started a debate that will endure forever , but personally , having worked with both products , PEX is a better product . Now granted , the 1st time i used it

I was not impressed , cause it leaked.......NOT because the product was at fault, it was because I did not understand how to use the product !

The trick to using Pex , is to make certain that the fittings seat, they MUST be pushed together with force, and if you do not push with force to get the seat to seal, it leaks .

Therefore , when using PEX , you have constantly to be aware of leaving room to make your connections -Properly !

The beauty of PEX is that it bends , it is flexible and decreases the labor factor ,although the connection costs are often 100-300 % higher than copper , but again , it can cut labor costs in half  and it is safer to work with,  NO FLAMEs!

Plumber reviews in Big Stone Gap


Excellent workmanship, previously replaced 3 toilets, kitchen sink, dishwasher and garbage disposal. He has responded to a water leak and used his extensive experience to locate and repair water line.
- Penny P.

The repair was done but the initial technician wasn't able to repair the bathtub leak. I paid for the faucet replacement and was ready to move on.
Big Stone Gap Plumbers Provider Name Locked
reached out to assess my satisfaction and promptly sent another technician and supervisor out when learning I wasn't initially 100% satisfied.
Big Stone Gap Plumbers Provider Name Locked
Big Stone Gap Plumbers Provider Name Locked
were determined to make things right and did. They were very pleasant to work and tackled a challenging task.
- Ryan H.

Big Stone Gap Plumbers Provider Name Locked
responded immediately and was very knowledgeable about all the water systems. He quickly found the point at which our underground hose was leaking(in an unusual place away from the house)and explained everything along the way. He fixed our shower with the simplest solution rather than going to an expensive one.
- Judith M.

The serviceman showed up on time or early for each appointment. The first time we got an estimate for the toilet repairs and some other work. There was a service charge for the estimate which was applied toward the final cost. The second appointment involved the actual work. We called within a day or two and they replaced the flapper on the toilet with the major repair and checked the second toilet. We called a few days later and a different serviceman resolved the leak in the second toilet.
I am a little fuzzy about the cost, but I think that with the original estimate cost the price is in the ballpark.
This company was definitely better than the first company we called, but it took several appointments to get the problem resolved. I am glad they honor their warranty as expected.
- Susan B.

Had a nasty flooded over Labor Day weekend call several companies and no 1 answered thank goodness
Big Stone Gap Plumbers Provider Name Locked
Big Stone Gap Plumbers Provider Name Locked
answered and
Big Stone Gap Plumbers Provider Name Locked
out for this emergency during my bbq. Nice guy came out found problem and got my bbq back on track very professional and clean these are my new plumbers forever thanks a lot guys!! Save the day ! Literally...!!
- Jesse A.

Sunday morning... Dishwasher running, washing machine running and water coming up in both the shower and the bath tub. NOT a good thing.
Checked Angie's List for a recommendation and rating and also the BBB.
Big Stone Gap Plumbers Provider Name Locked
AND ROOTER ("AFFORDABLE") had Excellent ratings at both.
I called AFFORDABLE and immediately spoke with a person - not an answering service or a machine.
Big Stone Gap Plumbers Provider Name Locked
was at my home before the scheduled appointment with the tools and equipment to go right to work. As he proceeded, he explained exactly what he was doing and gave me helpful hints to temporarily relieve the problem should it reoccur in the future and preventive tips as well.
At completion,
Big Stone Gap Plumbers Provider Name Locked
advised that his work is guaranteed and if there are any problems in the future, I should give him a call.
I would not hesitate to call AFFORDABLE with future plumbing needs.
- Ronald K.

Working with
Big Stone Gap Plumbers Provider Name Locked
was a pleasure. He is very knowledgable and professional and completed the work on my garage quickly. Hopefully I don't need a roof for the main building for a long time, but if I do I will definitely call
Big Stone Gap Plumbers Provider Name Locked
. And he's a really nice guy.
- John L.

he quickly isolated the pipe leak and quickly fixed a toilet another service did poorly. on both occasions he advised on ways we can do something easy in the future and save a few bucks. this guy is a role model. great service and very knowledgeable.
- Marc M.

Plumbers in Big Stone Gap, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AL Merchant Inc

6800 Violet Drive

Alliance Air & Duct Inc

10301 Hull Street Road

Alpha Omega Construction

114 Withers Rd

B4 & After Home Improvement

11709 Inverarry Dr

Brazilian Best Granite

6805 School Ave

C. E. Gene Comer General Contractor, LLC

1180 Loftis Rd
South Boston

Carl Plumbing & Electrical LLC

32 Celebrity Ln

Dicapa Construction and Remodeling

1600 Tysons Blvd
Mc Lean

Discover Granite & Marble

9067 Jerrys Cir

Don's Plumbing

216 Brown Street



Dyer's, Inc.

233 S. Hamilton St.


14980 Davis Rd
Church Road

ECR Plumbing and Heating

2215 Plank Rd

elder and son construction

13 captain johns cove


8615 Quarry Rd

Floor Center

370 garrisonville rd

Frank's Home Improvements

752 Harbor St
Pounding Mill

Fredericksburg Pipe Works Plumbing

980 Sophia St

Gutter Helmet of Virginia by MR.FIX-IT

10189 Maple Leaf Ct

H&D Handyman Service's Llc

206 east Whitlock ave

Harvey's Custom Painting

2090 Big Stoney Creek Rd
Fort Blackmore

J Daniels HVAC & Plumbing

696 Laurel Ln

Jernigan Outfiters LLC.

326 Kingston Rd

Johnny Werks

1651 Mallory Rd

NoVa Lining Co., LLC

830 Buckner Drive


5195 Marshall St

NW Improvements LLC

848 Quince Orchard Blvd

Pinkney Services

143 Kennedy St. SW

Prince William Home Improvement

14843 Persistence Dr

Property Maintenance Plus, L.L.C.

P.O. Box 2277

RCI Services

3743 Shannon Hill Rd

Rector's Property Maintenance

801 colonial ave
Colonial Beach

Redford and Sons

611 W Carolina Ave

Redmond's Plumbing & Electrical, Inc.

630 Crabbetown Road

Remodel USA

605 Hampton Park Blvd

Reno Remodeling

211 Sea Cliff Dr
Ruther Glen

RH General Maintenance

11001 Griffin Rd
Prince George

Rural Retreat Electrical and Plumbing

360 Richmond Ave.
Rural Retreat

Southern Mechanical Services

P.O. Box 7130 Danville, VA 24541

Stefan Home Service

5901 Sheraton Cir.

Subaru of Winchester

3019 Valley Ave

Warren Associates Development Inc

507 Wood Ave
Big Stone Gap

Williamsburg Plumbers

290 D Patriot Lane

Wyatt's Painting and maintenance

121 Watkins Ct

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