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Arlington Window Replacement Articles
Window Replacement reviews in Arlington
The first clue that this job was going south was the shifting times for actual work start date. When work finally began, we discovered that the cabinets they hung were not the size that we ordered. When pressed on this, the contractor stated that he ordered exactly what we asked for, which was a certain measurement. This wasn't the case: we actually said we wanted the cabinets to go to the ceiling. He argued that this was over the proposal budget, but he had never given us the option of seeing the differences in cost. In fact, the contractor kept NO RECORDS of the job. We pressed him time and again for a project plan, emails, ANYTHING written down on paper that could prove a logical order of request. He refused every time, stating, "I'm not in the habit of writing things down, and I haven't been for 30 years."
This type of unprofessionalism deeply disturbed us, and we felt that we were being bullied into accepting something that we hadn't requested because they had made a mistake and wouldn't own up to it. Calls to the owner went unanswered. Furthermore, the contractor continued to nickel and dime us on "other costs" like the grout for the backsplash or electrical work for the light above the sink. We ended up paying about 30% more than anticipated just to finish the job. Worse, the work was done sloppily: we kept having to have contractors come over and fix things like dings in the new cabinets and blemishes in the paint.
Ultimately, we like the kitchen we have now even though it's not the one we wanted or ordered. The ordeal of dealing with this contractor was not worth the quality of work we got, the time it took, or the price. We will never work with FWD again. For all you first-time remodelers, learn from our mistakes: get everything in writing and make that a condition of signing the contractor. We would gladly have paid more to have better project management.
All the workers were professional, pleasant and on time for their appointments. I appreciate that they answered questions that I had and performed the work well. The areas they worked in were cleaned up before they left. I was very satisfied with them.
My front door storm door started to not close properly. I called and they sent
As others have experienced, they have a really really hard sell. The sales person was nice, but he used every cliched tactic in the book to try to get us to
We made the mistake of signing the contract then (we weren't quite prepared for the high pressure tactics), but he said we could cancel if we changed our mind within 4 days. That process went very smoothly, which I appreciate. They seem like a good business, but seriously, take it down a notch :)
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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