Arlington Appliance Sales Articles

Appliance Sales reviews in Arlington

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Rating
I went to
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&
Arlington Discount Appliances Provider Name Locked
just thinking I was going to use their showroom to look at some of the appliances I was considering purchasing for my new home. This is when I met
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. He is a little rough around the edges at first, but I ended up purchasing all of my appliances from him. He even completely changed my mind on four of the appliances I ended up purchasing. I had done a decent amount of research, and he was able to answer all of my questions and concerns and why the appliance he was recommending was the way to go. I also had the impression that
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&
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's products are overpriced. I was pleasantly surprised that they do have price matching. I even used this on three of the appliances I purchased (the GE ones, good luck finding a cheaper price on the Thermador range). The refrigerator was damaged. It was the delivery guy that pointed out the small
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. I probably would not have noticed until much later and been upset. He put the refrigerator right back on the truck, called the dispatcher and arranged to have a new one delivered 2 days later. I have installed the refrigerator, washer & dryer, and I am very happy with my purchases. The dishwasher & range are sitting in my living room, waiting for my kitchen remodel in October.
- Tracey S.
A

Rating
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made my life a lot easier when I was re-doing my kitchen. I priced out appliances at about 6 other appliance stores first, and then met with
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at
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&
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,
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.
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was fun to work with. He is very upbeat and helpful, and he explained the pros and cons of many appliances.
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also beat the prices of the other stores, and in some cases by hundreds of dollars. I also purchased the five year contract, and...so far so good! I needed someone to come out one time just to adjust my refrigerator doors so that they would match (
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had not done the original installation) and I had a bunch of other questions.
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, the service person assigned to my area, is also amazing. He is friendly, knowledgeable and an expert on appliances. This was quite a relief to me because previously I had purchased a washer and dryer from a different appliance store, and had to rely on GE's service, which was absolutely horrible.
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works hard to put together a nice package for customers, and to keep customers happy with their outstanding service. I also love how they sell only American-made products.
- Carol F.
F

Rating
The first item, a
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range hood, did not work very effectively after installation. Eventually, a part broke off, causing B&S sent another service person who was able to quickly diagnose the problem: the first installer had not removed parts appropriate for a different type of venting. This was quickly rectified, and while it was a bit of a hassle, it was fixed.
The second item was a
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gas cooktop. After lighting the high BTU burner and cooking on high, I attempted to turn the burner down. There was no reaction from the knob, and after removing the knob and being unable to turn the burner off by turning the stem, I was able to use a knob from a different burner to turn the burner off. Upon examining the faulting knob, I saw that the stem of the knob was cracked on two sides. Since I had purchased the five-year warranty package from B&S, I called their service number and asked if they could send a knob. They said they needed to send a technician out. Several days later, I stayed home for the appointment. The technician said I needed a knob (really?) but he did not carry them and would have to order them. It would take a week, but he would simply drop the package on my porch the following Friday so I would not have to wait at home again.
After two weeks and no package, I called B&S service. They informed me that "the knob had not come in yet" and they would call when they arrived. One or two weeks later, I received a phone message asking me to call. When I did, they informed me that the "service estimate" was nearly $200 for the broken knob. When I pointed out that this was covered by warranty, they said that this was a cosmetic issue and was not covered. Apparently, being able to turn the
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on and off is a cosmetic issue. They suggested I call the 800 # of their warranty provider to discuss it further.
Instead, I chose to drive to the store where I purchased the appliances. I spoke with an assistant manager there, told him the story and showed him the knob. He repeated that the broken knob was a cosmetic issue and not covered, and suggested I return home and call
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. Apparently, the fact that I had shelled out for a 5-year warranty package and invested nearly a month of phone calls, service appointments, and waiting did not free me from my obligation to continue my quest for a knob. A broken knob for my very high end appliance covered by the store's extended warranty.
I never received an explanation of why B&S had lied when I called and was told "the knob wasn't in yet", or why it took them nearly a month to tell me they would not provide the knob. But the assistant manager at the store felt that he had been extremely helpful in telling me to go home and call the manufacturer. (He also suggested that in the future, I call the salesperson who had sold me the product and ask them to follow up. Again, my failure: I did not try to
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the salesperson who I had dealt with three years ago.) BTW,
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was extremely apologetic and said they would mail the knob, along with a spare, for free immediately. Apparently, at least through the manufacturer, the knobs do not cost $200.
This was not the first time I had used this store for purchase, installation, and repair, and the other time (again for a kitchen appliance purchase and installation) was uneventful. However, the complete lack of understanding of customer service demonstrated here has convinced me to shop elsewhere.
- Terry S.
F

Rating
My family had purchased most of our appliances from
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&
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, despite the fact that we could usually find better prices elsewhere. We were fooled by their claims that they provide superior service and we thought that this would be enough to justify paying more. Since we purchase our home in 1999, we bought the following appliances from B&S: a refrigerator, 2 microwaves, 2 dishwashers, a trash compactor, a washer/dryer set and we even purchased a complete set of kitchen cabinets from them during a remodel in 2010. In many cases, we also purchased extended warranties from the retailer.

One of these extended warranties applied to the Viking trash compactor we bought in 2007. In late 2010, the compactor developed a problem and we called B&S for service under the warranty. A repairman came to the house and was unable to repair the problem. B&S ordered a part from Viking and the repairman returned. Again he was unable to fix the problem. B&S came to our home a total of 5 times attempting to fix the appliance, and they were unable to do so. After the most recent failure, the repairman said we would "just have to live with it." we've contacted
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&
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many, many times since then, but we could not get the slightest bit of attention until we filed complaints with the Better Business Bureau and the Virginia and Maryland Consumer Protection Agencies. After a lot of stalling, they have now offered us a portion of the purchase price of the appliance as a cash settlement, Unfortunately, Viking no longer makes trash compactors and no other manufacturer makes one that is the same size (we'll never buy another Viking appliance again either), and the new cabinets and floor tiles are built to accommodate the current unit.

You'd think that our long purchase history with
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and
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would have gotten us a better response. Nope. Only after taking our case to the authorities did
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and
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make any attempt to settle with us and even then, they are not giving us the amount of money we need to rectify the problem. So we either take the settlement or go to court. Save yourself this problem and buy somewhere else.
- L M.
A

Rating
What a refreshing change from shopping at a big box store. The owner was helpful without being pushy, had just what I was looking for at a fair price and even suggested a slightly smaller machine to bring my cost down. The delivery window was only three hours (thus less time taken off work) and the dryer was delivered within the window and by two of the nicest and most polite delivery people I've ever had. Overall, this was a very easy and pleasant transaction.
- Courtney C.
F

Rating
The touch pad computer went bad gradually, and hasn't really done anything but cook at 100% over the last 4 months. We reported it, and get a repairman (
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) to come out and check it out.
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said it needed a new part, and ordered it, to be delivered in 7-10 days. The service dept called to make an appt, and my husband rescheduled his meetings to stay home. On that morning,
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called to say that the wrong part came in. So
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ordered a new part, which they said would take 7-10 days. Again, the service dept called to make an appt, and again, my husband scheduled around the day. And again,
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called THAT MORNING to tell us that the wrong part came in. (That's two errors: by KitchenAid or B&S?)
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ordered the part again, which would take 7-10 days. The service dept scheduled an appt again, and my husband made plans to stay home one more day. This time, the right part came in.
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installed it, and told my husband it checked out. While he was here, my husband told him about our oven, which would not get hot enough to bake at a set temp (we had to trick it and set it 25-50 degrees
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). He pulled out the oven, and discovered the problem was that one of the two computer relay sensors was fried. So he ordered a new one, which he told my husband would take 7-10 days. Anyway, we had our microwave back, YAY! I came home an hour later to hear the good news. Let's pop some popcorn, I say, and we press the popcorn button. It starts beeping, and then the screen goes dark. Dead We went a little berserk. This time I called the service dept, left a message (it was after 6), and asked to speak with a manager. The next day, I got a return call from a service person who said "Sorry, we don't have managers. And your microwave is six years old, they don't last too much more than that." I asked her what she would do in my shoes, and she said that she wouldn't know, because she can't afford to buy this kind of fancy microwave. Anyway, they ordered a new part, and
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installed it today, 7-10 days later. He also pulled out the oven and installed the new relay computer. But in doing so, he cracked the glass stovetop. Now we can't use two of the burners. He said he'd order it, and the metal part around it. He left before I tried to microwave a potato. It failed in 5 minutes.(When he left, he assured me that he tried all the functions, and they work fine.) So, we are waiting for
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to receive and install the third new computer for my microwave. And now he has to replace the glass stovetop he broke. (He made it clear that it wasn't his fault that the glass broke. The metal frame was bent, and that broke it. Although, he admitted, he may have bent the metal frame. previously.) I keep thinking that
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's manager would have gotten in touch with us by now, to figure out why there are so many repair failures. Unless there are no managers.....? Next step: we're going back to the store.
- Kristin W.
A

Rating
Mr.
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was extremely helpful, helping us with the differences between products and then recommendations. The delivery and installation occurred exactly as promised, with no
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and no fuss.
- AMY F.
B

Rating
The selection of laundry machines were good. Bought it on sale and think we got a good price. Very pleased with the machine.
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installed it and took away the old machine. The problem was that the guys who installed it hooked the hot water to the cold water - and the cold water to the hot water. We caught this quickly and repaired it ourselves before anything was ruined but it seemed pretty sloppy.
- Robert C.
C

Rating
Went in to buy a laundry machine without having read reviews or research.
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and Scraff sold us on a top of the line expensive, overpriced laundry machine. The thing was a piece of junk - nothing special about it and was replaced without years. Very disappointed with the advice given which seemed to play right into the "the more expensive it is, the better the quality" mentality.
- Robert C.
A

Rating
Their service was fantastic. They spent time with me and were very efficient. They were very courteous and showed my great models. The price that they gave me was very reasonable and it did come with a warranty.
- RUSSELL L.
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All Discount Appliances in Arlington, VA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A & S Sales Inc

458 S Pickett St
Alexandria, VA

A.T. Repairs

8425 Highland Lane
Alexandria, VA

AA REFRIGERATION

9215 4TH ST
Lanham, MD

ABSOLUTE KITCHENS INC

8230 BOONE BLVD
Vienna, VA

Abw Appliance outlet

5214 nicholson lane
Kensington, MD

Ace Appliance Installers

418 Florida Ave
Herndon, VA

Acme Stove Co

8433 Lee Hwy
Fairfax, VA

All-State Appliance Center

8111 Piney Branch Rd
Silver Spring, MD

AlloraUSA

22713 Commerce Center Ct Ste 140
Sterling, VA

Amazon.com

PO Box 81226
Seattle, WA

Andre's Technology Empire

1200 Delaware Avenue SW Suite 303
Washington, DC

Apache Appliance Inc.

13866 Georgia Ave.
Silver Spring, MD

Appliance Builders Wholesalers

8951 BROOKVILLE ROAD
Silver Spring, MD

Appliance Builders Wholesalers Inc

21750 Red Rum Dr
Ashburn, VA

APPLIANCE CONNECTION

13851 TELEGRAPH RD
Woodbridge, VA

APPLIANCE DISTRIBUTORS UNLIMITED

14911 BOGLE DR
Chantilly, VA

Appliance Geek Inc.

15277 Waterwheel Terrace
Woodbridge, VA

Appliance Magic LLC

3085 Golanski Blvd
Woodbridge, VA

Appliance Mecca

7407 Colchester dr
Clinton, MD

Appliance Repair Experts A.R.E

8620 Richmond Hwy
Alexandria, VA

Appliance Services Inc

103 Luxor St
Manassas, VA

APPLIANCE WAREHOUSE

5325 BEECH RD
Temple Hills, MD

APPLIANCELAND

866 ROCKVILLE PIKE
Rockville, MD

Badger Bob's

215 Interstate Blvd
Sarasota, FL

Barratt Construction

PO Box 60463
Washington, DC

Beltway Cleaning Systems

12304 Hillmeade Station Dr
Bowie, MD

Best Appliance Services Inc

3410 Haven Pl
Falls Church, VA

BEST BUY

1201 S HAYES ST
Arlington, VA

Best Home Appliances

9838 liberia ave
Manassas, va

Better Appliance

8712 Richmond Hwy
Alexandria, VA

Betty's Home Appliance Service

7000 Spring Garden Dr
Springfield, VA

BLOSSMAN PROPANE GAS & APPL

319 E MARKET ST
Leesburg, VA

Bray & Scarff

3801 Evergreen Pkwy
Bowie, MD

BRAY & SCARFF

11015 LEE HWY
Fairfax, VA

Bray & Scarff Appliance and Kitchens

8486-D Tyco Rd
Vienna, VA

Butler Services

3956 Pennsylvania Ave SE
Washington, DC

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

Candy's Appliance & Vacuum

817 S Washington St
Alexandria, VA

Cherry Hill Cabinetry

6232 Old Dominion Dr.
Mc Lean, VA

Chesapeake Kitchen Design

4622 Wisconsin Avenue NW
Washington, DC

Community Forklift

4671 Tanglewood Dr
Hyattsville, MD

COMPLETE AIR & HEAT INC

1395 SOUTH PATRICK DR
Satellite Beach, FL

COSTCO

14390 CHANTILLY CROSSING LN
Chantilly, VA

Costco - Fairfax

4725 W Ox Rd
Fairfax, VA

COSTCO TIRE CENTER

10925 Baltimore Ave
Beltsville, MD

Delgado, Dr. Melissa A.

8292 Old Courthouse Rd
Vienna, VA

DirectBuy Club of Southern Maryland

9700B Martin Luther King Hwy
Lanham, MD

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

DMV Kitchen & Bath,Inc.

429 E Diamond Ave
Gaithersburg, MD

DOMINION GRANITE & MARBLE

44645 GUILFORD DR
Ashburn, VA

DrinkFromTheRock.com

7181 Eagles Perch Dr
Jacksonville, FL

ELITE KITCHENS

12115 PARKLAWN DR
Rockville, MD

ESOS Inc

21580 Atlantic Blvd
Sterling, VA

Georgia Builders Surplus Store

4132 Georgia ave NW
Washington, DC

GLEBE ELECTRONICS INC

5062 LEE HWY
Arlington, VA

GLEBE RADIO & APPLIANCES INC

5060 LEE HWY
Arlington, VA

Globe Bath & Kitchen Remodeling LLC

2775 Hartland Rd
Falls Church, VA

Glover Enterprises Inc

300 Chatham Heights Road
Fredericksburg, VA

Habitat For Humanity of North Virginia

716 S Glebe Rd
Arlington, VA

Heiston Kitchen and Bath

7172 Lineweaver Rd
Warrenton, VA

HENLOPEN APPLIANCE

33506 Crossing Avenue
Lewes, DE

HH Gregg

1020 Shoppers Way
Upper Marlboro, MD

Home Appliance Repair

501 Church St NE
Vienna, VA

Home Depot

12275 Price Club Plz
Fairfax, VA

HOME DEPOT

6691 FRONTIER RD
Springfield, VA

Home Depot

2421 Old Taylor Rd
Chesapeake, VA

Home Depot - Annandale

6555 Little River Trnpke
Alexandria, VA

Home Depot - Dale City

14025 Foulger Sq
Woodbridge, VA

Home Depot - Gaithersburg

15740 Shady Grove Rd
Gaithersburg, MD

Home Depot - Silver Spring

2300 Broadbirch Dr
Silver Spring, MD

Home Depot-Cherry Hill

2200 Rte 70 W
Cherry Hill, NJ

ICM REMODELING

6520 walter dr A
Alexandria, VA

IKEA

2901 POTOMAC MILLS CIRCLE
Woodbridge, VA

Integrated Climate Systems

PO Box 706
Bladensburg, MD

J E Rice True Value

9124 Mathis Ave
Manassas, VA

JBI Air Conditioning Plumbing & Heating LLC

12217 Distribution Pl
Beltsville, MD

LAPLATA TV AND APPLIANCE

5895 CRAIN HWY
La Plata, MD

Lowe's

16301 Heritage Blvd
Bowie, MD

Lowe's - Mooresville

509 River Hwy
Mooresville, NC

M & M APPLIANCE SALES & SERVICE INC

6201 BLAIR RD NW
Washington, DC

Masters Pellet Stoves

4521 Rising Ln
Bowie, MD

Michael Nash Design Build & Homes

8630 A Lee Hwy
Fairfax, VA

Mobile Heat hvac

6137 leesburg pike #201
Falls Church, VA

My HVAC Doctor

4094 Majestic Ln
Fairfax, VA

Mythos Precast & Design

1331 W Church St
Orlando, FL

National Restaurant Equipment & Supply

7808 Braygreen Rd
Laurel, MD

Nicely Done Kitchens & Baths

8934 Burke Lake Rd
Springfield, VA

Oasis Well Svc

13514 Orlando Rd
Nokesville, VA

Old Town Craftsman

8622 Reicher st
Hyattsville, MD

ONECLICK APPLIANCES

1950 E MAIN ST
Mohegan Lake, NY

Plumberologist

10476 Business Center Ct
Manassas, VA

Pro Builders Art and Construction

3920 Leaf Lawn Lane
Woodbridge, VA

Prouty's Chimney Sweep Inc

P O Box 1141
Leesburg, VA

Reico Kitchen & Bath

6790 Commercial Drive
Springfield, VA

Sears

5500 Buckeystown Pike
Frederick, MD

Sears

11255 New Hampshire Ave
Silver Spring, MD

Sears Stores Seven Corners

6211 Leesburg Pike
Falls Church, VA

Sewing Machines & Vacuum Cleaners Unlimited

825 H Rockville Pike
Rockville, MD

Shanghai Xinye Electronic Co.,Ltd

Floor 2,No.238,Jiafeng Raod
Pudong, SH

Sterling Appliance

21800 Towncenter Plz
Sterling, VA

STERLING APPLIANCE

1051 EDWARDS FERRY RD NE
Leesburg, VA

STUART'S CONTRACTING LLC

264 Toluca Rd
Stafford, VA

Talianko Design Group LLC

PO Box 74
Sierra Madre, CA

The Evergreen Plumbing Company

PO Box 5086
Laurel, MD

The Home Depot

8805 Liberia Ave
Manassas, VA

The Kitchen Co, Inc

424 8th St SE
Washington, DC

The Power of Thinking Positive Wood Working

15 S Carlin Springs Rd
Arlington, VA

Universal Appliance Outlet

8500 Ardwick Ardmore Rd
Landover, MD

Valley Energy

115 E Main St
Purcellville, VA

Vinotemp

16782 Von Karman Ave
Irvine, CA

Virginia Taxi & Sedan

706 Clark Ct NE # 201
Leesburg, VA

Window World of DC Inc

4116 J Walney Rd
Washington, DC

World Appliances & Shipping, Inc.

2822 Juniper St.
Fairfax, VA

WWW.IKITCHEN.COM

1204 AVE U
Brooklyn, NY

XPRESS SERVICES

6621 ELECTRONIC DR #102
Springfield, VA

YOUR 1 PLUMBER

13504 JAMIESON PL
Germantown, MD
Arlington Zip Codes

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